September 29, 2015

Psychology of Queues

Managing Queues is a science. You have to understand how customers perceive queues to be able to manage them smoothly. With increasing pressures on time, customers are becoming wary of queues, and try to avoid them.
September 10, 2015

Anatomy of Waiting 101

Every day, millions of customers wait in line, from driving to work to checking out at a retail store. True reality about waiting lines- pervasive and unavoidable! Given the dynamism of business and competition today, a customer waiting customer is potentially a lost customer.
September 8, 2015

Anatomy of Waiting Lines

Every day, millions of customers wait in line, from driving to work to checking out at a retail store. True reality about waiting lines- pervasive and unavoidable! Given the dynamism of business and competition today, a waiting customer is potentially a lost customer.
September 4, 2015

Considerations on choosing the right queuing system

Deploying a queue management system surely augments your customers journey,but the real question remains the same, that how do you select the right queuing system which is also right for my business?