Technical Business Analyst
Through technology, Wavetec is changing the way we interact and experience service and retail spaces. One of the most simple yet challenging problems which causes the highest level of customer dissatisfaction is long & unregulated waiting times. Our omni-channel ecosystem of products and solutions powered by AI & smart processing applications reduces waiting times and increases customer satisfaction levels by 30 %.
We have helped global businesses across the world such as HSBC, Emirates Airlines, Nike, Samsung, Telenor, Dubai Financial Markets, to mention but a few.
With head office based out of Dubai, and regional offices in Barcelona, New York, Nairobi, Karachi, Riyadh, Santiago de Chile, Lima and Mexico, Wavetec is committed to helping businesses grow.
- You have excellent time management skills and can make decisions quickly.
- You maintain composure and customer focus while troubleshooting and solving issues.
- You reassure customers when delivering product diagnoses and potential solutions.
- Create technical diagrams, flow charts and designing solutions for Customers which can enhance their customer satisfaction
- Excellent communication skills.