Wavetec Joins the ICX Service Excellence Awards 2026 as Category Award Sponsor

Wavetec will participate in the ICX Excellence Awards 2026 Gala Dinner in Nairobi, Kenya, as the Category Award Sponsor for Best Internal CX. The gala will take place on 6 November 2026 at The Edge Hotel and Convention Centre in Nairobi, bringing together organizations and customer experience professionals to recognize achievements in service excellence.

As part of its sponsorship, Wavetec will present the award for the Best Internal CX category, which recognizes organizations that have strengthened employee experience, internal engagement and customer-centric culture.

Internal customer experience plays an important role in external service delivery. Employees who have access to clear processes, relevant information and effective operational tools are better positioned to deliver consistent experiences to customers.By supporting the Best Internal CX category, Wavetec is helping recognize the organizations and teams building stronger internal cultures as the foundation for better customer experiences.

The ICX Service Excellence Awards Gala Dinner will take place on Friday, 6 November 2026, at The Edge Hotel and Convention Centre in Nairobi.

For more information, visit Institute of Customer Experience Kenya.