Wavetec Secures Long-Term Queue Management Renewal with Interbank, Expands to Cloud Across 120 Branches

Wavetec has successfully secured the renewal of its Queue Management System (QMS) with Interbank, reinforcing a long-standing partnership that began over a decade ago. Originally deployed in 2013, the system has continued to operate reliably for years, demonstrating the durability, stability, and future-ready design of Wavetec’s solution.

As part of the renewal, Interbank will now transition its QMS to a fully cloud-based deployment across all 120 branches, enabling centralized management, enhanced scalability, and improved operational efficiency nationwide.

Proven Reliability in High-Volume Banking Environments

The longevity of the original deployment played a key role in the renewal decision. Running continuously for years without major disruptions, the system has supported Interbank’s ability to manage customer flow efficiently across busy banking locations.

During the evaluation process, multiple vendors were assessed. The decision was further strengthened by peer validation from leading international banks, where real-world deployments of Wavetec’s solutions demonstrated consistent performance and measurable service improvements.

Cloud-Based Queue Management for Enterprise Banking

The new cloud-enabled deployment will allow Interbank to:

• Centrally manage queue configurations across all branches
• Scale services quickly without on-premise complexity
• Gain real-time visibility into branch performance and customer flow
• Improve service consistency across regions

This transition aligns with modern banking strategies focused on digital transformation, resilience, and customer experience optimization.

Supporting Large-Scale Banking Operations

The renewed deployment leverages Wavetec’s enterprise-grade solutions:

• Queue Management System for Banks
  Designed to handle high transaction volumes with flexible workflows and analytics.
• Cloud-Based Customer Flow Management
  Provides real-time insights into wait times, service efficiency, and branch performance.
• Digital Signage for Banking Environments
  Enhances in-branch communication, guiding customers and reducing perceived wait times.

A Testament to Long-Term Partnership and Trust

This renewal highlights Wavetec’s ability to deliver mission-critical systems that stand the test of time while evolving with modern technology requirements. By migrating to a cloud-based architecture, Interbank is well-positioned to continue delivering efficient, customer-centric banking services across its national branch network.