Bank of Punjab Partners with Wavetec to Deploy Enterprise Queue Management Across 370 Branches
Wavetec is pleased to announce its partnership with the Bank of Punjab (BOP) to implement its Enterprise Queue Management System (EQMS) across 370 branches nationwide. This deployment marks a significant step in enhancing branch operations and creating a more organized, transparent, and customer-centric service experience across BOP’s network.
The rollout of Wavetec’s EQMS will enable BOP to:
- Streamline customer flow through structured, ticket-based queuing
- Reduce counter congestion and improve overall service order
- Ensure consistent customer experiences across all high-traffic branches
- Provide staff with real-time operational insights for better decision-making
- Improve satisfaction through reduced waiting times and clearer service visibility
As part of the solution suite, Wavetec’s WhatsApp queuing solution is also planned for integration in the next phase. This will allow customers to obtain their queue ticket remotely before arriving at the branch, further enhancing convenience once the feature goes live.
This partnership reflects BOP’s commitment to strengthening branch efficiency with proven, scalable technologies, and underscores Wavetec’s role as a leader in customer experience and queue management solutions across Pakistan’s banking sector.
