Player 22 Enhances Retail Flow with Wavetec’s Queuing System

Player 22 Sportswear, a premium concept store in Italy, turned to Wavetec to tackle long checkout lines that were frustrating shoppers and costing sales. The store needed a solution to keep customers browsing and buying, not waiting in static queues.

Wavetec introduced a smart queuing system that transformed the wait. Shoppers now grab a ticket from a self-service machine upon arrival and join a virtual queue. This frees them to continue shopping instead of standing in line.

The store uses dynamic digital screens to display live updates, guiding customers seamlessly to the next available counter when it’s their turn. Staff manage the flow efficiently with simple wireless devices.

This upgrade significantly reduced abandoned purchases and made the shopping experience smoother and more enjoyable. By converting passive waiting into active shopping time, Player 22 has set a new standard for modern sportswear retail.