Bank Al Habib x Wavetec x NCR Atleos: Rapid ATM & CDM Deployments Supporting Expansion Goals

Overview

As one of Pakistan’s growing banks, Bank Al Habib continues to expand its branch network nationwide. A mandatory requirement for branch compliance is to have an ATM for self-service banking. Besides other selfservice terminals such as Cash Deposit Machines (CDMs), and Banking Kiosks to ensure seamless, 24/7 customer access and satisfaction.
When faced with tight timelines, Wavetec, Gold Partner of NCR Atleos, stepped in to deliver ATMs immediately, supporting Bank Al Habib in opening their new branches.

The Challenge

Bank Al Habib required a large number of ATMs on an urgent basis for its expanding branch network. Alongside, there was a growing need for Cash Deposit Machines to enhance branch automation and reduce teller workloads. The challenges included:

• Tight Deadlines: ATMs needed to be delivered and deployed on-site quickly to keep up with the bank’s aggressive expansion timeline.
• Regulatory Compliance: Each new branch had to meet State Bank of Pakistan’s operational requirements, including the availability of ATM services.
• Seamless Customer Service: Any delays in deployment would directly impact customer access to self-service banking at the new locations.

The Solution

Wavetec, leveraging its position as NCR Atleos’ Gold Channel Partner, stepped up to address the bank’s immediate needs:

• Quick Delivery of NCR ATMs: Wavetec was able to deliver NCR’s advanced self-service ATM machines from existing stock to meet customer expectations..
• Swift Deployment Across Branches: Coordinated end-to-end delivery, installation, and commissioning to ensure machines were operational in time.
• Seamless Integration: Ensured the ATMs were fully integrated with Bank Al Habib’s core banking and switching software.

This combined effort between Wavetec and NCR Atleos demonstrated the power of partnership in enabling fast, scalable, and reliable banking solutions.