Cameroon is a bustling hub of trade and commerce, with its two major international airports, Douala and Yaoundé, serving as gateways to the rest of the world. Both airports are constantly abuzz with activity, as travelers from around the globe pass through their terminals every day.
Douala International Airport is the busiest airport in Cameroon and serves as the primary hub for the country’s international air traffic. Meanwhile, Yaoundé International Airport, located in the country’s capital city, serves as the second-busiest airport in Cameroon.
One of the biggest challenges faced by the Douala and Yaoundé International Airports is the timely issuance of eVisas to travelers arriving in the country. With a growing number of visitors entering Cameroon every day, the airports were struggling to manage the influx of visa applications, leading to long wait times, and thereby, frustrated passengers.
The airports turned to Wavetec’s Electronic Queue Management System to address this challenge. The system was deployed at the entrance of the main international airport to help manage the queues and ensure a more orderly and efficient process for visa issuance. With the system in place, travelers could quickly and easily join the appropriate queue based on the type of visa they needed, and staff could better manage the flow of applicants.
In addition to managing the queues, the system also provided a meaningful report of different types of visa issues at arrival. This data was critical in helping airport authorities identify and address any bottlenecks in the visa issuance process and to make improvements to the overall system.
The deployment of Wavetec’s Electronic Queue Management System has had a significant impact on the customer journey at Cameroon’s Douala and Yaoundé International Airports. Here is a step-by-step breakdown of the post-Wavetec solution customer journey:
The deployment of Wavetec’s Electronic Queue Management System has had a significant impact on the efficiency and effectiveness of visa issuance at Douala and Yaoundé International Airports. Travelers can now enjoy a smoother and more streamlined visa application process, reducing the stress and frustration of long wait times. At the same time, airport staff can manage the queues more effectively, resulting in faster visa processing times and a better overall travel experience for all.