Enhancing the Art Experience: My Beautiful City Manages Flow with Wavetec’s Virtual Queuing

Overview

My Beautiful City, a global multidisciplinary creative event production agency, partnered with Wavetec to manage audience flow at a major installation. Focused on uniting audiences through culture and creativity, the agency sought a seamless solution to handle queues for a high-demand art experience, prioritizing guest freedom and comfort. Wavetec provided a streamlined virtual queuing solution utilizing WhatsApp ticketing.

Challenge

The agency’s main art installation could only host a limited number of guests at a time due to capacity restrictions. This constraint posed a risk of creating long, visible physical queues that would negatively impact the visitor experience and discourage guests from enjoying the rest of the event. The agency required a system that eliminated standing in line, allowing guests to explore the venue while waiting their turn.

The Solution

Wavetec deployed a simple, mobile-first virtual queuing system perfectly suited for event management:

• WhatsApp Ticketing: Guests easily obtained a ticket for the installation by using their mobile device.
• Spectra Dashboard: Gave event staff real-time analytics to monitor queue lengths and efficiently manage visitor flow.
• WebTSU (Ticket Service Unit): Allowed the host staff to call the next ticket number instantly, ensuring a rapid and organized entry process.

Customer Journey

Wavetec’s system transformed how guests waited for the high-demand art installation:

• Arrival: Customers take an digital ticket via WhatsApp and join the virtual queue.
• Waiting: While waiting, customers can continue shopping, while receiving real-time queue updates over WhatsApp.
• Serving: When it is their turn, the teller calls their ticket with the customer arriving at the installation.

Results

The virtual queuing system delivered immediate, measurable benefits for the event:

• Eliminated Physical Queues: The need to stand in a queue was removed, enhancing the guest experience.
• Increased Engagement: Guests utilized waiting time to explore the venue, increasing overall event participation.
• Optimized Capacity: Real-time data allowed staff to perfectly manage audience numbers for the installation, avoiding congestion and ensuring safety.

Conclusion

My Beautiful City’s collaboration with Wavetec successfully addressed a critical event management challenge. By implementing WhatsApp ticketing and real-time flow management, the agency provided a sophisticated, friction-less, and modern experience that set a new standard for cultural event delivery.