Leveraging above the industry standards Wavetec’s Electronic Queue Management Solutions (EQMS) resolved the customer queuing issues of Air Mauritius Customer Care Office based in Port Louis. Air Mauritius was also inspired by the lucrative results and three years of quality service for effective customer service solutions by Wavetec to Emirates in Mauritius. Booking staff, travelers, and overall customer flow process significantly benefitted by Wavetec’s Electronic Queue Management Solution. The system was simplified by automating many different aspects of the stream of customers across multiple counters. The company is the fourth largest carrier in Sub-Saharan Africa, and has an important standing in the European, African, and Indian Ocean region markets; the airline won the “2011 Indian Ocean Leading Airline Prize”, making it the seventh year in a row for it to win the award. It has its operations extended across the whole region and caters to international services over 30 destinations with 80 flights per week.
How it works
Our relation “Air Mauritius vision and aim is to transform Air Mauritius into a more performing international airline, with all its business being done with integrity dedication & professionalism.” Wavetec gave wings to their vision and Air Mauritius now looks forwards to new levels of customer service performance. Meanwhile the valuable results in form of efficient workforce, cost reductions, interpretive measures for Staff Efficiency & Customer Flow have already started being witnessed by Air Mauritius. Our technical teams have systematically trained the Air Mauritius staff and also ensure 24/7 vigilant technical support to our members of Air Mauritius if needed. The waiting customers are now notified about the counter number and the ticket being served on each counter. Now every client is bound to receive fair process of customer service delivery. We keep it simple for you “Best service within the best time by the best staff.” “Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers.”