What is the worst part of waiting? Knowing that what you came for will take 5 minutes but you end up waiting for 30 minutes instead. Sometimes just buying a bottle of water from Tesco consumes 15 minutes of your life.
To fully understand the meaning of engagement and its application in the Customer Service Area is one of the main building blocks that motivates our entire team towards the development of new products and solutions for our partners.
Customer feedback is mostly associated with satisfaction or service quality surveys; however, this outlook places the emphasis on costs rather than on the real benefits of knowing consumers’ opinions, so getting rid of past paradigms becomes the first step to take.
Even though it is a fact that The Internet has provided users with the comfort of carrying out hundreds of procedures online that in the past were exclusively achieved in person, there are others whose actual face to face completion will continue unaltered for many years, either because there is no other way to fulfill them or because they will be the preferred choice for many users.