May 5, 2014

Engagement – Choose your own adventure

To fully understand the meaning of engagement and its application in the Customer Service Area is one of the main building blocks that motivates our entire team towards the development of new products and solutions for our partners.
April 22, 2014

Customer Service & Shop Experiences: Stories in the queue

What is the worst part of waiting? Knowing that what you came for will take 5 minutes but you end up waiting for 30 minutes instead. Sometimes just buying a bottle of water from Tesco consumes 15 minutes of your life.
February 3, 2014
service design work wavetec

WAITING LINE – A major point where impressive changes can be made

Today, the major challenge companies’ face is of long queues and undefined waiting time causing frustration and anxiety. This problem is faced by not only the customers but also the agents, which automatically results in efficiency decline.
December 18, 2013
service design work wavetec

Real time reporting for better decision making

The businesses not only need to manage their customer flow, but also want a reporting system which helps in improvising overall operations and workflows.