September 9, 2013
service design work wavetec

Economics of the waiting game!

Managing and organizing the waiting lines have become the challenge for today’s managers. The managers must mind the challenge of providing rapid service and the perceived waiting cost.
September 6, 2013
service design work wavetec

Importance of Queue Management in Retail Industry

The retail industry deals with large number of customers each day. The checkout lines at a retail outlet are considered to be one of the most critical juncture. But the worst part here is that retails do not pay much attention towards managing these checkout lines.
July 31, 2013
service design work wavetec

Increase operational efficiency through Queue Management

Any business can increase and enhance their operational efficiency by managing the queues in quickest and most cost effective ways. The basic purpose of queue management system is to move customers, in through and out of lines, in a quick way. The increased market competitiveness in the business, everyone is trying to gain competitive advantage.
July 31, 2013

Strategies to improve customer flow and line efficiencies

Be realistic! In real world customer flow and long queues exist. Customer queues are part of daily life. A service environment has to deal with customer queues, particularly the customers in retail store, banks, restaurants, hospitals, etc. Each customer arrives to avail different types of services. Make most out of your customer waiting time, make it pleasing and hassle free.