Speaking of 30 or 40 years is extremely significant in the life span of any person, but this does not apply as significantly when we deal with the life span of an organization, company or public institution.
Wherever in the world you go, waiting in line can be one of the least enjoyable parts of your visit. Be it bank, supermarkets, hospitals or any other public area, no one likes to spend their time waiting in long queues as it is not only frustrating but also time consuming.
A sample of 50.000 tweets has shown that 85% of people express some sort of complaint about the organisation or company where they are going through the frustrating, time- consuming experience of queuing.
Those of us who work on technological applications for revamping customers’ dynamics at service areas know that this type of developments can make a boring and frustrating experience evolve into one of satisfaction. This is one of the fundamental goals of our endeavour.