Creating Customer Experience in TelecomsNovember 6, 2013
How CSR promotes industriesJanuary 23, 2014
The businesses not only need to manage their customer flow, but also want a reporting system which helps in improvising overall operations and workflows. Businesses across the industries use queue management system to organize, engage and measure their customers, while overlook the importance of real time reporting system.
Wavetec’s Real-Time reporting system is a powerful engine which helps decision makers in making informed decision. Real-Time reporting system is used for managers and top executives to measure their customer service by analyzing average waiting time, exact number of waiting customers, frontline employee’s idle time and other key performance enhancement indicators. Wavetec provides their customers with different reporting solutions from managing a single branch reporting to multiple branch reporting through centralized reporting, helps in generating service reports, SQL reports, and connectivity status reports.
The Real-Time reporting system helps businesses in managing their customer experience. Wavetec’s Real-Time Reporting system can be integrated with Wavetec’s WaveSphere – A complete customer digital eco system, designed to create customer experiences. Wavetec’s Opinion Plus gives the option to have a central or branch reporting which seamlessly operates under WaveSphere environment.