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Malaysia is amongst one of the most organized countries when it comes to customer flow management. Service oriented companies in Malaysia such as banks, government institutions, hospitals, clinics, telecom service centers, shipping companies etc use advanced queue management systems to improve the customer satisfaction levels.
A queuing system in Malaysia is also referred to as a token system or a token machine. In Malaysia the queue system is being used for various purposes as it provides extremely essential and valuable data such as average waiting time of a customer, average serving time of a teller and many more.
Malaysia is definitely the demand hub for the most innovative queue management systems with features such as integration with customer relationship management, appointment system and lot more. The banks are using the system very efficiently for identifying the customers and giving them more personalized service. Another very important objective that banks are achieving from the queuing system is appraisal management and performance management through the teller reports in a queuing system.
Malaysia will soon be attracting major queue management system brands in the country soon, considering the flexible government policies, the never ending potential and the acceptance of new technologies in the country.