SEHA and AHS partners with Wavetec to manage resident flow at COVID-19 testing centers in Abu Dhabi & Al Ain

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August 12, 2020

Wavetec, the leading global company in Customer Journey Management, announced that SEHA (Abu Dhabi Health Services Company) in collaboration with AHS (Ambulatory health services) deploys Queue Management Solution to manage resident flow at COVID-19 examination and testing centers.

Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE. The company owns and operates all the public hospitals and clinics of the Emirate of Abu Dhabi and was set-up to provide the UAE residents and citizens integrated and outstanding healthcare services with the highest international quality and safety standards.

In an effort to make COVID-19 testing available to all residents, two massive National Exhibition Centers (ADNEC) have been converted to testing and examination sites. These centers operate from 7:30am-10:00pm, conducting more than 10,000 tests everyday.

Center in Abu Dhabi has 32 testing booths followed by Al Ain with 22 stations. Both sites are equipped with state of the art 17 inch touch-screen kiosks with color LCD counter displays. The solution is also integrated with Wavetec’s digital signage solution to keep the waiting residents updated about their turn. The solution enables residents to experience a frictionless and safer journey while visiting these centers.

Wavetec’s Queue System is powered by Spectra, an enterprise software that seamlessly integrates with all applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience. The solution also comes with real-time actionable insights, dashboards and reports enabling healthcare professionals to better manage resident flow.

SEHA is a key player in Abu Dhabi’s wider healthcare sector reform and is responsible for public healthcare centers and hospitals as it aims to make the public healthcare delivery comparable to the finest healthcare systems in the world. SEHA is part of ADQ, one of the region’s largest holding companies with a diverse portfolio of major enterprises spanning key sectors of Abu Dhabi’s non-oil economy.