In a record time of approximately 2.5 weeks, Wavetec powered 100 MiBanco branches with latest Enterprise Queue Management System. Wavetec’s Queue Management System uses Spectra to manage all the processes in the customer flow.
As an innovative retail bank MiBanco strives to make banking effortless for customers. Integrated with digital signage solution, it helps MiBanco better serve their customers by reducing wait times, walkaways and ensuring customer satisfaction. The management can now monitor the entire queuing flow through Spectra Dashboard; a platform providing comprehensive reporting tools and graphical representation of data.
Mibanco was founded in 1998 as the first Peruvian bank to specialize in micro-finance. Mibanco is the fifth largest bank in Peru, and the largest Microfinance bank by asset size in Latin America.
On successful completion of the project, GM LATAM German Martinez said, “The entire team tactfully delivered the project of exceptional quality while staying on schedule.” He further said “I just wanted to say thank all my team for being so fun to work with and being rock stars with the best attitudes.”
The solution allows real-time reports which are accessible through a secure, centralized system. Spectra also provides Key Performance Indicators such as avg. service time, avg. waiting time and the number of people waiting in queues at any given point. This allows the management to make prompt decisions and ensure exceptional customer experience in every retail outlet.