Customer Care is one of the key Values of Wavetec Group; consequently, Wavetec has propelled another activity to additionally enhance satisfaction levels of our customers and resellers internationally. Establishment of Wavetec Group is to be committed towards a strategy that expresses ”PRODUCTS AND SERVICES ARE INTEGRAL”. So as to convey consistent yet more dedicated customer experience an extraordinary more elevated amount of specialized technical support is expected to guarantee that we surpass our customer’s desires.

Other than our local regional support centres, Wavetec has built up a second hierarchy of after sales support; ‘We Care’ to satisfy the highest service level quality agreements within the enterprise sector. This initiative is at present running for Europe, MENA, South Asia and will soon fuse the rest of the regions.

In addition to pursuing product quality, Wavetec operates service activity globally in view of a promise to give the best and reasonable services to clients by three policies.

  1. Offering products with services that exceed client expectations and can be utilized safely
  2. Ensuring that products can be repaired precisely & promptly at a reasonable cost in case of failure
  3. Reflecting customer’s voice on product development and improvement and minimizing inconvenience to customers

In this way, Wavetec works to address customer concerns and improve its operations.

‘We Care’ initiative consists of 3 pillars:

  • Global Certified Trainings for partners & technical staff members
  • Second Tier of Technical Support
  • 24/7 complaint management platform

Being a registered user of ‘We Care’ will also ensure that you are updated with the latest upgrades of the software and hardware, both including features improvements as well as the latest security updates

For more information on how to register & be part of ‘We Care’ program contact your local office or email us on globalops@wavetec.com

February 27, 2018

Wavetec Launches After-Sales Support Program Globally- ‘‘We Care’’

Customer Care is one of the key Values of Wavetec Group; consequently, Wavetec has propelled another activity to additionally enhance satisfaction levels of our customers and resellers internationally.