Wavetec a global leader in the domain of Customer Experience Solutions launched its Mobile Queuing platform “Mobile-Q”. Android and iOS based application aims at bridging the gap between the evolving user and the physical world, allowing them to take the power of queuing in their hands.
This system will allow customers a seamless and personalized experience to book an appointment or issue a ticket at any point from their smartphones. Rather than physically stand in a line, customers get in line via a smartphone app. As influx of smartphones is ever increasing and customers are demanding more streamlined experience, the mobile queuing application will help organizations overcome problems such as disorganized waiting areas and long waiting lines.
Standing in a queue or waiting for your turn is not anyone’s favorite activity. It is the low quality of service which results in long waits therefore decreasing the efficiency of an organization. At the launch, Tobias Bessone General Manager Wavetec said, “Wavetec is an innovative and technology driven company and our aim is to eliminate physical lines and crowded waiting rooms by using a mobile framework. This addition in our customer experience solution portfolio will further allow businesses to deliver the exceptional service today’s tech-saavy customers”.
Wavetec is paramount in offering companies the best customer experience solutions. Research explains that customers on an average always over estimate their wait time by 50%. “This mobile based framework will change the way people queue, and will optimize the demand and supply of Service Centers and Brick & Mortar Stores.” Tobias added.
Mobile-Q is ideal for industries which face heavy customer traffic, such as banking, healthcare, retail and government institutions. The mobile based platform also offers an integrated reporting and performance system which will allow customer service specialists to monitor key service deliverables.
Mobile Queue Management Solutions offer customers the possibility of using their mobile phones to ask for appointments, search for the closest branch or the one with the shortest waiting queue, and get updates about remaining waiting time. This development gives users the advantage of using their time more efficiently by doing other activities until the mobile solution notifies them when their waiting time is coming to an end.
Smartphones are considered to be the best technological advancements in the modern era. This mobile revolution has transformed how people communicate and do business in today’s world. Mobile queuing application is a step further in making customer service areas more organized, engaged and informed.