{"id":85212,"date":"2025-12-22T09:13:31","date_gmt":"2025-12-22T09:13:31","guid":{"rendered":"https:\/\/www.wavetec.com\/?post_type=portfolio&#038;p=85212"},"modified":"2025-12-22T09:13:31","modified_gmt":"2025-12-22T09:13:31","slug":"queue-management-transport-marylebone-station-london","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/it\/case-studies\/queue-management-transport-marylebone-station-london\/","title":{"rendered":"Marylebone Station, London"},"content":{"rendered":"<h1>Optimizing Passenger Flow at Marylebone Station with Wavetec\u2019s Linear Queuing System<\/h1>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-1278\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a0363e087edf\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#ff9500\" data-hover-bg=\"#ff9500\" data-border-hover=\"#ff9500\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-1278'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #ff9500;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#ff9500\"><\/span><span class=\"ubtn-data ubtn-text \" >Get Started For Free<\/span><\/button><\/a><\/div>\n<p>&nbsp;<\/p>\n<h5><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-85220 aligncenter\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/feature-image-mary.png\" alt=\"\" width=\"929\" height=\"667\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/feature-image-mary.png 1180w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/feature-image-mary-300x215.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/feature-image-mary-1024x735.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/feature-image-mary-768x551.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/feature-image-mary-500x359.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/feature-image-mary-203x146.png 203w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/feature-image-mary-50x36.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/feature-image-mary-104x75.png 104w\" sizes=\"auto, (max-width: 929px) 100vw, 929px\" \/><\/h5>\n<h5 style=\"text-align: center;\">Marylebone Station partnered with Wavetec to implement a linear queue management system that optimized passenger flow, reduced confusion, and improved staff efficiency despite infrastructure constraints.<\/h5>\n<h2>Overview<\/h2>\n<p><span style=\"font-weight: 400;\">Marylebone Station is a key railway terminus in London serving thousands of commuters and travelers every day. With an average daily footfall of more than 32,000 passengers (<\/span><a href=\"https:\/\/www.railwaydata.co.uk\/stations\/overview\/?TLC=MYB&amp;utm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">RailwayData<\/span><\/a><span style=\"font-weight: 400;\">), the station requires efficient systems to manage customer interactions at service desks and maintain smooth passenger flow during peak hours.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To support this demand, Marylebone Station partnered with Wavetec to implement a <\/span><a href=\"https:\/\/www.wavetec.com\/\"><span style=\"font-weight: 400;\">structured queuing solution<\/span><\/a><span style=\"font-weight: 400;\">\u00a0that improved visibility, reduced confusion, and enhanced staff efficiency while working within existing infrastructure constraints.<\/span><\/p>\n<h2>The Challenge<\/h2>\n<p><span style=\"font-weight: 400;\">Marylebone Station required a queuing system that could effectively manage customer flow at the service desk. A key constraint was that station indicator lights had to be <\/span><b>ceiling-mounted<\/b><span style=\"font-weight: 400;\">, making traditional counter-based lights unsuitable. This limitation created challenges in clearly signaling availability to waiting passengers and maintaining an orderly service flow during busy periods.<\/span><\/p>\n<h2>The Solution<\/h2>\n<p><span style=\"font-weight: 400;\">Wavetec deployed a <\/span><b>queuing solution powered by the <\/b><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/linear-queuing\/\"><b>UNO-Q call-forward system<\/b><\/a><span style=\"font-weight: 400;\">, supported by <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/\"><span style=\"font-weight: 400;\">Donatello digital signage<\/span><\/a><span style=\"font-weight: 400;\">. The solution was designed to work without counter-mounted station lights while still providing clear and timely guidance to passengers.<\/span><\/p>\n<p><b>Solution Components:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/linear-queuing\/#linear-queuing\"><b>UNO-Q System<\/b><\/a><b>: <\/b><span style=\"font-weight: 400;\">UNO-Q (linear queuing) was provided to desk staff, allowing them to call the next passenger forward whenever they became available. This ensured a fair first-come, first-served flow.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/media-player\/#player\"><b>Donatello Media Player<\/b><\/a><b>\u00a0with UNO-Q Software: <\/b><span style=\"font-weight: 400;\">Enabled wireless communication and supported real-time visual guidance for passengers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Five Numbered Acrylic Station Lights: <\/b><span style=\"font-weight: 400;\">Installed without counter lights to accommodate ceiling-mounted infrastructure while maintaining clear queue direction.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><button type=\"button\" id=\"ubtn-9439\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a0363e087fcd\"  data-hover=\"#ffffff\" data-border-color=\"#0f66ff\" data-bg=\"#0f66ff\" data-hover-bg=\"#1a75ff\" data-border-hover=\"#1a75ff\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9439'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#0f66ff;border-style:solid;background: #0f66ff;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1a75ff\"><\/span><span class=\"ubtn-data ubtn-text \" >Discover Queue Management<\/span><\/button><\/a><\/div>\n<p>&nbsp;<\/p>\n<h2>Customer Journey<\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Arrival:\u00a0<\/b>Passengers form a single line at the ticket desk.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Waiting:\u00a0<\/b>Passengers stay updated with queuing updates via on-screen display powered by our <a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/media-player\/#player\"><b>Donatello Media Player<\/b><\/a>.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Serving: <\/b>Staff calls the next passenger to the next available counter via the wireless call button and visually guided by the ceiling-mounted acrylic station lights.<\/li>\n<\/ul>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-85213 size-full aligncenter\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/customer-journey-mary.png\" alt=\"\" width=\"1110\" height=\"937\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/customer-journey-mary.png 1110w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/customer-journey-mary-300x253.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/customer-journey-mary-1024x864.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/customer-journey-mary-768x648.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/customer-journey-mary-500x422.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/customer-journey-mary-173x146.png 173w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/customer-journey-mary-50x42.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/12\/customer-journey-mary-89x75.png 89w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/><\/h2>\n<h2>Results<\/h2>\n<p><span style=\"font-weight: 400;\">The implementation of Wavetec\u2019s <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/linear-queuing\/how-it-works\/#linear-how-it-works\"><span style=\"font-weight: 400;\">physical queuing system<\/span><\/a><span style=\"font-weight: 400;\"> delivered measurable operational improvements:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved passenger flow through a structured call-forward process<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduced confusion caused by the absence of counter-mounted lights<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enhanced staff efficiency by simplifying queue control<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clear visual communication through digital signage<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A more organized and calm waiting environment during peak hours<\/span><\/li>\n<\/ul>\n<h2>Conclusion<\/h2>\n<p><span style=\"font-weight: 400;\">By implementing Wavetec\u2019s UNO-Q and Donatello solutions, Marylebone Station successfully optimized its physical queuing process despite infrastructure constraints. The solution delivered a clear, efficient, and passenger-friendly experience, demonstrating how adaptable queuing technology can support <\/span><a href=\"https:\/\/www.wavetec.com\/case-studies\/?_categories=government\"><span style=\"font-weight: 400;\">high-traffic transport environments<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>Want to Improve Queue Flow?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Whether you operate a transport hub, retail location, government office, hospital, university, or any other service-oriented environment, Wavetec\u2019s <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><span style=\"font-weight: 400;\">Queue Management Solutions<\/span><\/a><span style=\"font-weight: 400;\"> help you manage passenger and customer flow more efficiently while enhancing the overall service experience.<\/span><\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-7827\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a0363e0880a3\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#28a745\" data-hover-bg=\"#32b857\" data-border-hover=\"#32b857\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-7827'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #28a745;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#32b857\"><\/span><span class=\"ubtn-data ubtn-text \" >Book a Free Demo<\/span><\/button><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Optimizing Passenger Flow at Marylebone Station with Wavetec\u2019s Linear Queuing System &nbsp; &nbsp; Marylebone Station partnered with Wavetec to implement<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":35,"featured_media":85227,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[104],"class_list":["post-85212","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-europe","portfolio-types-government"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio\/85212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/comments?post=85212"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/media\/85227"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/media?parent=85212"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio-types?post=85212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}