{"id":84455,"date":"2025-10-30T10:18:07","date_gmt":"2025-10-30T10:18:07","guid":{"rendered":"https:\/\/www.wavetec.com\/?post_type=portfolio&#038;p=84455"},"modified":"2025-10-30T10:20:44","modified_gmt":"2025-10-30T10:20:44","slug":"queue-management-automotive-stoops-freightliner-usa","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/it\/case-studies\/queue-management-automotive-stoops-freightliner-usa\/","title":{"rendered":"Stoops Freightliner, USA"},"content":{"rendered":"<h1 style=\"color: #000;\">Stoops Freightliner Boosts Service Flow with Wavetec<\/h1>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-2068\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a09579f55644\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#ff9500\" data-hover-bg=\"#ff9500\" data-border-hover=\"#ff9500\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2068'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #ff9500;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#ff9500\"><\/span><span class=\"ubtn-data ubtn-text \" >Get Started For Free<\/span><\/button><\/a><\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-84456 aligncenter\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-stoops.png\" alt=\"\" width=\"674\" height=\"448\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-stoops.png 600w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-stoops-300x200.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-stoops-500x333.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-stoops-360x240.png 360w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-stoops-220x146.png 220w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-stoops-50x33.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-stoops-113x75.png 113w\" sizes=\"auto, (max-width: 674px) 100vw, 674px\" \/><\/p>\n<h2><\/h2>\n<h2>Overview<\/h2>\n<p><span style=\"font-weight: 400;\">Truck Country of Indiana, operating as Stoops Freightliner, is one of the Midwest\u2019s largest and most established commercial truck sales and service providers. With a rapidly growing customer base and multiple service bays in operation, Stoops Freightliner partnered with Wavetec to modernize its service experience and streamline operational workflows.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through the deployment of Wavetec\u2019s <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><span style=\"font-weight: 400;\">Queue Management System<\/span><\/a><span style=\"font-weight: 400;\">, Stoops Freightliner successfully transformed its front-desk operations by integrating self-service kiosks, <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/\"><span style=\"font-weight: 400;\">digital counter displays<\/span><\/a><span style=\"font-weight: 400;\">, and Spectra Analytics Dashboards into one seamless, data-driven platform. The result is a faster, more organized, and customer-centric service environment that enhances efficiency and satisfaction across all service centers.<\/span><\/p>\n<h2>Challenge<\/h2>\n<p><span style=\"font-weight: 400;\">With a constant flow of truck drivers, fleet managers, and service customers arriving daily, Stoops Freightliner\u2019s front desks often faced congestion during peak hours. The manual system for handling walk-in customers created bottlenecks, inconsistent service order, and limited visibility into counter availability.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Key challenges included:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Walk-in customers queued manually without a structured process.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers were uncertain about which counter was available next.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Managers lacked real-time insight into queue lengths and staff utilization.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Stoops Freightliner needed an automated, transparent, and data-driven solution to manage customer flow, minimize waiting times, and optimize staff performance while maintaining a professional service experience at every touchpoint.<\/span><\/p>\n<h2>The Solution<\/h2>\n<p><span style=\"font-weight: 400;\">To address these challenges, Wavetec implemented a customized Queue Management Solution designed to integrate hardware, software, and analytics for smooth, centralized operations.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/take-a-number\/\"><b>F19 Self-Service Kiosk<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Installed at the entrance for quick, automated ticket generation for walk-in customers, eliminating the need for manual registrations and ensuring an organized service.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>19-inch LCD Counter Displays:<\/b><span style=\"font-weight: 400;\"> Show active ticket numbers and counter IDs while displaying service updates, promotions and safety messages via media.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Wireless Switch Buttons:<\/b><span style=\"font-weight: 400;\"> Allow service advisors to call the next customer instantly, maintaining steady and efficient queue flow.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/virtual-queuing\/\"><b>Virtual Queue Integration<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Supports both walk-in and remote ticket issuance through mobile or digital channels for added flexibility.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/\"><b>Spectra Dashboard<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Provides real-time visibility into queue status, service times, and staff performance, helping managers optimize resources and improve efficiency.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-84463 size-full aligncenter\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-for-stoops.png\" alt=\"\" width=\"1206\" height=\"1018\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-for-stoops.png 1206w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-for-stoops-300x253.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-for-stoops-1024x864.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-for-stoops-768x648.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-for-stoops-500x422.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-for-stoops-173x146.png 173w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-for-stoops-50x42.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-for-stoops-89x75.png 89w\" sizes=\"auto, (max-width: 1206px) 100vw, 1206px\" \/><\/p>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><button type=\"button\" id=\"ubtn-9567\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a09579f5572e\"  data-hover=\"#ffffff\" data-border-color=\"#0f66ff\" data-bg=\"#0f66ff\" data-hover-bg=\"#1a75ff\" data-border-hover=\"#1a75ff\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9567'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#0f66ff;border-style:solid;background: #0f66ff;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1a75ff\"><\/span><span class=\"ubtn-data ubtn-text \" >Discover Queue Management<\/span><\/button><\/a><\/div>\n<p>&nbsp;<\/p>\n<h2>Customer Journey<\/h2>\n<p><span style=\"font-weight: 400;\">Wavetec\u2019s Queue Management System redefined Stoops Freightliner\u2019s service flow, ensuring every customer experiences a clear, organized, and efficient journey from start to finish.<\/span><\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-84470 size-full\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-stoops.png\" alt=\"\" width=\"2000\" height=\"1000\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-stoops.png 2000w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-stoops-300x150.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-stoops-1024x512.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-stoops-768x384.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-stoops-1536x768.png 1536w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-stoops-500x250.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-stoops-260x130.png 260w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-stoops-50x25.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-stoops-150x75.png 150w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/h2>\n<h2>Results<\/h2>\n<p><span style=\"font-weight: 400;\">The deployment of Wavetec\u2019s Queue Management System delivered measurable results across Stoops Freightliner\u2019s service operations:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improved Service Flow:<\/b><span style=\"font-weight: 400;\"> Customers are efficiently guided from ticket issuance to counter service, reducing waiting times and confusion.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reduced Congestion:<\/b><span style=\"font-weight: 400;\"> Automated ticketing prevents crowding at reception and keeps customer movement organized during busy hours.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enhanced Staff Productivity:<\/b><span style=\"font-weight: 400;\"> Service advisors manage queues smoothly with wireless buttons, minimizing idle time and improving workflow consistency.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Data-Driven Decision-Making:<\/b><span style=\"font-weight: 400;\"> The <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/reporting\/#reporting\"><span style=\"font-weight: 400;\">Spectra dashboard<\/span><\/a><span style=\"font-weight: 400;\">\u00a0provides managers with real-time visibility and performance metrics, enabling smarter staffing and process optimization.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Higher Customer Satisfaction: <\/b><span style=\"font-weight: 400;\">Transparent queuing, shorter wait times, and clear digital communication contribute to a superior service experience.<\/span><\/li>\n<\/ul>\n<h2>Conclusion<\/h2>\n<p><span style=\"font-weight: 400;\">The collaboration between Stoops Freightliner and Wavetec showcases how digital transformation can revolutionize service operations in the <\/span><a href=\"https:\/\/www.wavetec.com\/case-studies\/?_categories=automotive\"><span style=\"font-weight: 400;\">commercial automotive sector<\/span><\/a><span style=\"font-weight: 400;\">. Through Wavetec\u2019s Queue Management System, Stoops Freightliner has successfully enhanced efficiency, transparency, and customer satisfaction across its service centers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By transforming waiting into productive time and empowering staff with real-time insights, Stoops Freightliner has set a new standard for modern service efficiency in the trucking industry.<\/span><\/p>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-2300\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a09579f55810\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#28a745\" data-hover-bg=\"#32b857\" data-border-hover=\"#32b857\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2300'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #28a745;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#32b857\"><\/span><span class=\"ubtn-data ubtn-text \" >Book a Free Demo<\/span><\/button><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Stoops Freightliner Boosts Service Flow with Wavetec &nbsp; &nbsp; Overview Truck Country of Indiana, operating as Stoops Freightliner, is one<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":35,"featured_media":84477,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[5533],"class_list":["post-84455","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-americas","portfolio-types-automotive"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio\/84455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/comments?post=84455"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/media\/84477"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/media?parent=84455"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio-types?post=84455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}