{"id":83748,"date":"2025-09-17T08:02:03","date_gmt":"2025-09-17T08:02:03","guid":{"rendered":"https:\/\/www.wavetec.com\/?post_type=portfolio&#038;p=83748"},"modified":"2025-09-17T08:02:03","modified_gmt":"2025-09-17T08:02:03","slug":"queue-management-retail-manor-geneva","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/it\/case-studies\/queue-management-retail-manor-geneva\/","title":{"rendered":"Manor"},"content":{"rendered":"<h1 style=\"color: #000;\">Optimizing Customer Flow At Manor With Wavetec&#8217;s Physical Queuing System<\/h1>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-9318\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f5eb0862a5a\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#ff9500\" data-hover-bg=\"#ff9500\" data-border-hover=\"#ff9500\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9318'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #ff9500;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#ff9500\"><\/span><span class=\"ubtn-data ubtn-text \" >Get Started For Free<\/span><\/button><\/a><\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-83770 \" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-thumbnail.png\" alt=\"\" width=\"429\" height=\"362\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-thumbnail.png 386w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-thumbnail-300x253.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-thumbnail-173x146.png 173w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-thumbnail-50x42.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-thumbnail-89x75.png 89w\" sizes=\"auto, (max-width: 429px) 100vw, 429px\" \/><\/p>\n<h2><\/h2>\n<h2>About the Client: Manor<\/h2>\n<p>Manor, a renowned department store located in Geneva, Switzerland, sought to streamline the queuing process at their checkout counters. With a busy customer flow, they needed a solution to minimize waiting times and <a href=\"https:\/\/www.wavetec.com\/blog\/speed-up-checkout-processes-in-retail\/\">improve the overall shopping experience<\/a>. The store required an efficient, <a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\">easy-to-use queuing system<\/a> that could enhance both <a href=\"https:\/\/www.wavetec.com\/solutions\/customer-experience-solutions\/\">customer and staff experience.<\/a><\/p>\n<h2>Challenge<\/h2>\n<p>With an increasing number of customers visiting their Geneva store, Manor faced challenges with long physical queues at the checkout counters. These queues led to congestion, increased wait times, and a less-than-optimal shopping experience. The store required a more efficient and <a href=\"https:\/\/www.wavetec.com\/solutions\/take-a-number\/\">seamless queuing system<\/a> that would help reduce customer wait times and improve operational efficiency.<\/p>\n<h2>Wavetec\u2019s Queue Management Solution<\/h2>\n<p>Wavetec provided Manor with a tailored physical queuing solution that addressed these challenges. The system included:<\/p>\n<ul>\n<li aria-level=\"1\"><b>F-19 Kiosk:<\/b> Customers use the F-19 kiosk to take a ticket and join the virtual queue. The kiosk was customized with Manor\u2019s branding, featuring an all-black design to align with the store\u2019s aesthetic.<\/li>\n<li aria-level=\"1\"><b>LCD CDUs (Counter Display Units):<\/b> Six LCD CDUs were installed at the checkout counters to display real-time updates on the queue, allowing customers to know exactly when their turn is coming up.<\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/\"><b>Donatello Digital Signage:<\/b><\/a> The Donatello digital signage displayed live queue information and counter numbers, further helping customers stay informed while reducing the need to stay near the counter.<\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/\"><b>Queuing Software: <\/b><\/a>The system\u2019s queuing software enabled real-time tracking, allowing Manor to manage customer flow efficiently and optimize staff resources.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><button type=\"button\" id=\"ubtn-9094\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f5eb0862b3f\"  data-hover=\"#ffffff\" data-border-color=\"#0f66ff\" data-bg=\"#0f66ff\" data-hover-bg=\"#1a75ff\" data-border-hover=\"#1a75ff\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9094'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#0f66ff;border-style:solid;background: #0f66ff;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1a75ff\"><\/span><span class=\"ubtn-data ubtn-text \" >Discover Queue Management<\/span><\/button><\/a><\/div>\n<h4><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-83794 size-full\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-x-wavetec-LinkedIn-Post.png\" alt=\"\" width=\"1200\" height=\"1200\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-x-wavetec-LinkedIn-Post.png 1200w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-x-wavetec-LinkedIn-Post-300x300.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-x-wavetec-LinkedIn-Post-1024x1024.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-x-wavetec-LinkedIn-Post-150x150.png 150w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-x-wavetec-LinkedIn-Post-768x768.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-x-wavetec-LinkedIn-Post-960x960.png 960w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-x-wavetec-LinkedIn-Post-500x500.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-x-wavetec-LinkedIn-Post-146x146.png 146w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-x-wavetec-LinkedIn-Post-50x50.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-x-wavetec-LinkedIn-Post-75x75.png 75w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-x-wavetec-LinkedIn-Post-85x85.png 85w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/manor-x-wavetec-LinkedIn-Post-80x80.png 80w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/h4>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2>Customer Journey Flow<\/h2>\n<p>Wavetec\u2019s queuing system redefined the checkout experience at Manor:<\/p>\n<ol>\n<li aria-level=\"1\"><b>Arrival:<\/b> Customers take a ticket from the F-19 kiosk upon entering the store, joining the virtual queue.<\/li>\n<li aria-level=\"1\"><b>Waiting:<\/b> While waiting, customers can continue shopping, with live updates provided through the LCD CDUs and <a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/\">Donatello signage.<\/a><\/li>\n<li aria-level=\"1\"><b>Serving: <\/b>When it\u2019s their turn, customers are notified via the digital signage, guiding them to the correct counter.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-83756 size-full\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/cj-manor.png\" alt=\"\" width=\"2000\" height=\"1600\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/cj-manor.png 2000w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/cj-manor-300x240.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/cj-manor-1024x819.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/cj-manor-768x614.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/cj-manor-1536x1229.png 1536w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/cj-manor-500x400.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/cj-manor-183x146.png 183w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/cj-manor-50x40.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/09\/cj-manor-94x75.png 94w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/h2>\n<h2>Results Achieved<\/h2>\n<p>The implementation of Wavetec\u2019s queuing solution resulted in:<\/p>\n<ul>\n<li><b>Reduced Congestion:<\/b> The system minimized physical queues and allowed customers to shop without the stress of standing in line.<\/li>\n<li><b>Operational Efficiency:<\/b> Real-time queue management helped staff monitor and adjust resources quickly to meet demand, enhancing service speed.<\/li>\n<li><b>Positive Feedback:<\/b> Customers appreciated the more organized flow, and the system received positive reviews for ease of use and reduced waiting times.<\/li>\n<\/ul>\n<h2>Conclusion<\/h2>\n<p>Manor\u2019s collaboration with Wavetec has transformed the customer service experience at their Geneva store. The new queuing system reduced wait times, improved store flow, and increased overall operational efficiency, setting a new standard for <a href=\"https:\/\/www.wavetec.com\/blog\/queue-management\/retail-system\/\">customer service in retail.<\/a><\/p>\n<h2>Want to Improve Queue Flow?<\/h2>\n<p>Whether you run a store, university, hospital, government office, or training center, Wavetec\u2019s Queue Management Solutions help you serve more people &#8211; faster and better.<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-4622\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f5eb0862be6\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#28a745\" data-hover-bg=\"#32b857\" data-border-hover=\"#32b857\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-4622'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #28a745;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#32b857\"><\/span><span class=\"ubtn-data ubtn-text \" >Book a Free Demo<\/span><\/button><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Optimizing Customer Flow At Manor With Wavetec&#8217;s Physical Queuing System &nbsp; &nbsp; About the Client: Manor Manor, a renowned department<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":34,"featured_media":83770,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[106],"class_list":["post-83748","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-europe","portfolio-types-retail"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio\/83748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/comments?post=83748"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/media\/83770"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/media?parent=83748"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio-types?post=83748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}