virtual queue system<\/a>, Lobby Leader further reduces wait times, streamlines service flow, and improves overall efficiency.
\n<\/span><\/p>\nTake command of your branch operations and unlock the power to create exceptional customer experiences at every touchpoint.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle” el_class=”flexing__section”][vc_column_inner][vc_column_text css_animation=”slideInLeft”]<\/p>\nReal-Time Notifications<\/span><\/h2>\nThe San Diego County permit center is equipped with over 100 counters dedicated to serving customers for various services. However, the large crowd and limited visibility can occasionally lead to customers missing their turn, whether it’s due to digital screens or voice announcements. To address this issue, Wavetec implemented a solution that sends real-time notifications via SMS, ensuring customers are promptly informed about their turn and the specific counter they need to proceed to.<\/span>[\/vc_column_text][vc_single_image image=”63346″ img_size=”full” alignment=”center” css_animation=”slideInRight” el_class=”img__kpkss”][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”flexing__section”][vc_column_inner][vc_column_text css_animation=”none”]<\/p>\nDigital Signage and Way Finder<\/span><\/h2>\nWavetec Donatello is an innovative digital signage tool that combines intelligent navigation and engaging content to enhance the waiting experience. Powered by Dijkstra’s Algorithm, Donatello ensures that customers in the waiting area easily find their designated counters by calculating and providing the shortest path from their current location.<\/span><\/p>\nBut Donatello doesn’t stop there. It goes beyond mere wayfinding by integrating a live TV feed feature. By broadcasting real-time streams on all TV screens, customers are not only informed but also entertained during their wait.<\/span>[\/vc_column_text][vc_single_image image=”65948″ img_size=”full” css_animation=”fadeInLeft”][vc_single_image image=”62998″ img_size=”full” alignment=”center” css_animation=”slideInLeft” el_class=”img__kpk”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/12″][\/vc_column][vc_column width=”3\/12″][vc_row_inner el_class=”flexing__section” css=”.vc_custom_1687499747843{padding-right: 20px !important;padding-left: 20px !important;background-color: #f4f4f4 !important;}”][vc_column_inner][vc_single_image image=”62923″ img_size=”full” alignment=”center” css_animation=”slideInRight”][vc_column_text css_animation=”none”]<\/p>\nLobby Leader empowers you with unparalleled control over branch operations, elevating customer satisfaction to new heights.<\/span><\/p>\nExplore the remarkable features that set Lobby Leader apart:<\/strong><\/span><\/p>\nReal-Time Analytics:<\/strong> Monitor key performance indicators (KPIs) effortlessly with live updates, gaining valuable insights into branch performance and customer flow.<\/span><\/p>\n
\nActive Counters at a Glance:<\/strong> Get an instant overview of the status of all counters, allowing you to make informed decisions and optimize resource allocation.<\/span><\/p>\n
\nSingle Sign-On:<\/strong> Seamlessly switch between roles with a single sign-on, effortlessly transitioning between Reception and Agent modes for enhanced efficiency.<\/span><\/p>\n
\nSwift Ticket Activation:<\/strong> Activate tickets and issue numbers swiftly, enabling customers to walk directly to the designated service area without unnecessary delays.<\/span><\/p>\n
\nCustomer Profile Management:<\/strong> Create and edit customer profiles efficiently, ensuring accurate and up-to-date information to personalize interactions and streamline service delivery.<\/span><\/p>\n
\nQueue Navigation:<\/strong> Effortlessly navigate through queues, ensuring smooth customer flow and minimizing wait times.<\/span><\/p>\n
\nWaiting List Management:<\/strong> Cherry-pick customers from the waiting list based on priority, allowing you to address urgent needs promptly and ensure optimal service.<\/span><\/p>\n
\nEnhanced No-Show Logic:<\/strong> Revolutionize the handling of no-shows, providing a better customer experience by optimizing resources and reducing unnecessary waiting times.<\/span><\/p>\n
\nQueue Assignment and Reassignment:<\/strong> Assign or re-assign queues to customers as per their requirements or changing circumstances, ensuring flexible and adaptable service delivery.<\/span><\/p>\n
\nPriority Assistance:<\/strong> Identify and prioritize customers who require special assistance, ensuring their needs are promptly addressed and enhancing overall customer satisfaction.<\/span><\/p>\n
\nWalk Direct:<\/strong> Prioritize VIP customers and emergencies by allowing them to be directly called to the service counter, bypassing the regular queue.<\/span><\/p>\n
\nPost-Processing:<\/strong> Expedite the completion of services by eliminating unnecessary post-processing time, allowing customers to finish up and move on more quickly.<\/span><\/p>\n
\nEdit Customer Journey:<\/strong> Modify customers’ journey at any point, allowing the deletion or addition of services based on their preferences or changing needs.<\/span><\/p>\n
\nOne Ticket, Multiple Services:<\/strong> Streamline the process by using a single ticket to address multiple service requests, reducing the need for customers to acquire multiple tickets.<\/span><\/p>\n
\nAdd Notes:<\/strong> Enable tellers to add important notes to customers’ tickets, ensuring that crucial information is available to all relevant parties.<\/span><\/p>\n
\nNotifications:<\/strong> Offer customers the option to receive updates and notifications at each touchpoint via SMS or email, keeping them informed throughout the service process.<\/span><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1689749698313{margin-top: 30px !important;padding-right: 20px !important;padding-left: 20px !important;}”][vc_column width=”1\/12″][\/vc_column][vc_column width=”10\/12″][vc_row_inner el_class=”flexing__section”][vc_column_inner][vc_column_text css_animation=”none”]<\/p>\n
Benefits and Outcomes<\/span><\/h2>\n[\/vc_column_text][vc_column_text css_animation=”none”]Thanks to the implementation of our Lobby Leader solution, the average waiting time has been drastically reduced and the average service time has been minimized. As a result, a staggering 97.14% of all tickets issued are now efficiently served, leading to a significant reduction in walkouts. This demonstrates the substantial positive impact of Wavetec’s innovative solutions on customer satisfaction and operational efficiency at the service center.<\/span>[\/vc_column_text][vc_single_image image=”63521″ img_size=”full” alignment=”center” css_animation=”slideInDown” el_class=”img__kpk”][vc_column_text css_animation=”none”]<\/p>\nCustomer Reviews<\/span><\/h2>\n[\/vc_column_text][vc_column_text css_animation=”none”]The success of this project was also reflected in the reviews provided by San Diego:<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle” el_class=”flexing__section”][vc_column_inner][vc_column_text css_animation=”none”]<\/p>\nGlimpses of Client’s Satisfaction<\/strong><\/span><\/h4>\nWhen asked about their experience with Wavetec, this is what San Diego County’s Representatives had to say:<\/span>[\/vc_column_text][vc_single_image image=”63832″ img_size=”full” alignment=”center” css_animation=”slideInDown” el_class=”img__kpk__glimp”][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”flexing__section”][vc_column_inner][vc_column_text css_animation=”none”]Wavetec is proud to have partnered with San Diego County; it allowed us to showcase our expertise in delivering innovative solutions tailored to meet our client\u2019s specific needs. We would like to extend our gratitude to San Diego County for placing its trust in Wavetec and we look forward to continued collaboration in the future.<\/span>[\/vc_column_text][vc_column_text css_animation=”slideInDown”]<\/p>\nWavetec\u2019s solution is enhancing the customer journeys of over 1000 San Diegans every day!<\/span><\/h2>\nWavetec’s Queue Management Solution and Lobby Leader have brought about a remarkable transformation at the service center. In the past, customers would endure long hours of waiting and confusion while navigating through multiple counters for various services.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=”yes” el_class=”flexing__section”][vc_column_inner][vc_column_text]<\/p>\nFinal Thoughts<\/h2>\n
Wavetec is honored to be partnered with Peraton in our shared mission to enhance the customer experience for individuals visiting the Permit Center at the County of San Diego. We extend our heartfelt gratitude to San Diego County for placing their trust in Wavetec, and we look forward to a long-lasting and successful collaboration, forging a path of innovation and excellence for years to come.<\/p>\n
Wavetec is proud to have partnered with San Diego County; it gave us an opportunity to showcase our expertise in delivering innovative solutions that are tailored to meet our client\u2019s specific needs. We would like to extend our gratitude to San Diego County for placing their trust in Wavetec, and look forward to continued collaboration in the future.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"
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