{"id":46132,"date":"2022-08-19T11:29:56","date_gmt":"2022-08-19T11:29:56","guid":{"rendered":"https:\/\/test.wavetec.com\/?post_type=portfolio&#038;p=46132"},"modified":"2024-07-04T17:43:59","modified_gmt":"2024-07-04T17:43:59","slug":"allianz-saudi-fransi","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/it\/case-studies\/allianz-saudi-fransi\/","title":{"rendered":"Allianz Saudi Fransi"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1614548065076{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1><span style=\"color: #ff8630;\">Allianz Saudi Fransi <\/span><span style=\"color: #324ecf;\">Optimizes Customer Flow <\/span>with Wavetec<\/h1>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-2583\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f3519b0bd02\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#fe8630\" data-hover-bg=\"#fe8630\" data-border-hover=\"#fe8630\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2583'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #fe8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#fe8630\"><\/span><span class=\"ubtn-data ubtn-text \" >Get a Free Demo<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;49116&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1661770205555{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; bg_type=&#8221;bg_color&#8221; bg_override=&#8221;full&#8221; bg_color_value=&#8221;#f6f6f6&#8243;][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #00cef8;\">03<\/span><br \/>\nSystems<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #ff8630;\">03<\/span><br \/>\nLocation<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;.vc_custom_1614519814833{margin-bottom: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\">Product\/Solution:<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;46163&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1660907548504{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>About Allianz Saudi Fransi<\/h2>\n<p>[\/vc_column_text][vc_row_inner el_class=&#8221;flexing__section&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Allianz Saudi Fransi Cooperative Insurance Company is determined to provide both its Individual and Corporate Customers with flexible yet comprehensive insurance solutions that combine the global historic experience of the Allianz Group, and the local know-how of Banque Saudi Fransi to fulfill their needs.<\/p>\n<p>Established in 2007, this joint venture between the Allianz Group and Banque Saudi Fransi, ensures their customers receive top of the class products combined with unmatched risk calculation and management.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1659613716285{margin-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;46147&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1660905673482{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Challenges<\/h2>\n<p>Allianz Saudi Fransi was facing several challenges when it came to managing customer flow within their physical locations across three cities.<br \/>\nTheir primary challenge was managing queueing customers in waiting areas and inefficiencies caused by their previous system lead to unreasonably long waiting times for customers.<br \/>\nAllianz was frustrated with their previous queuing solution and so were their customers.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>The Solution<\/h2>\n<p>Upon recommendation from others in the industry and hearing glowing testimonials from our customers, Allianz opted for a complete <a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">queuing solution from Wavetec in the KSA region<\/a>.<br \/>\nThe following Wavetec products were deployed as part of the solution:<\/p>\n<ul>\n<li>M13 Kiosk with dual printer<\/li>\n<li>10\u201d LCD<\/li>\n<li>Donatello player with 42\u201d display<\/li>\n<li>Web TSU<\/li>\n<li>Central reporting software<\/li>\n<li>Sound system<\/li>\n<\/ul>\n<p>These solutions were deployed across the Jeddah, Riyadh and Dammam outlets of Allianz Saudi Fransi.[\/vc_column_text][vc_single_image image=&#8221;46154&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; el_class=&#8221;image__radius&#8221;][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1633598575404{margin-top: 50px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Customer Journey<\/h2>\n<p>After installing Wavetec\u2019s complete queueing package the customer journey is now optimized to minimize customer wait times and organize customer flow through the branch.[\/vc_column_text][vc_single_image image=&#8221;46133&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>The Outcome<\/h2>\n<p>As a result of the deployment of Wavetec solutions, Allianz Saudi Fransi is better able to serve customers while minimizing customer wait and customer service times maximizing customer experience and satisfaction.<br \/>\nAllianz is now also able to use the central reporting tool to manage deployments and gather insightful customer data to make better data driven decisions and adjust KPIs all from one central location.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Allianz Saudi Fransi Cooperative Insurance Company is determined to provide both its Individual and Corporate&hellip;<\/p>\n","protected":false},"author":32,"featured_media":49116,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[107],"class_list":["post-46132","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-middle-east","portfolio-types-telecom"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio\/46132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/comments?post=46132"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/media\/49116"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/media?parent=46132"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio-types?post=46132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}