{"id":31262,"date":"2021-08-03T12:22:27","date_gmt":"2021-08-03T12:22:27","guid":{"rendered":"https:\/\/test.wavetec.com\/?post_type=portfolio&#038;p=31262"},"modified":"2024-07-04T17:44:58","modified_gmt":"2024-07-04T17:44:58","slug":"middle-east-investment-bank-iraq","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/it\/case-studies\/middle-east-investment-bank-iraq\/","title":{"rendered":"Middle East Investment Bank, Iraq"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1614548065076{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1><span style=\"color: #ff8630;\">Self service and customer convenience <\/span><span style=\"color: #324ecf;\">takes center stage at <\/span>Iraqi Middle East Investment Bank<\/h1>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-7638\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69e72f3698f52\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#fe8630\" data-hover-bg=\"#fe8630\" data-border-hover=\"#fe8630\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-7638'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #fe8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#fe8630\"><\/span><span class=\"ubtn-data ubtn-text \" >Get a Free Demo<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;31269&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1627989599302{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>About<\/h2>\n<p>Iraqi Middle East Investment Bank (IMEIB) is an Iraqi private bank, based in Baghdad. They provide a range of services including short, medium and long term loans, credits for projects, issuance of domestic and international bank guarantees, transfers, debit and savings accounts, foreign exchange, stocks and bonds, and corporate banking services, etc. They operate more than 20 branches in Iraq.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Concern<\/h2>\n<p>IMEIB required a holistic international solution that had multilingual capabilities, high quality software features and an advanced reporting system.<br \/>\nThey were new to queue management solutions, and were looking to improve branch and employee KPIs, as well as measure these accurately and in real-time so as to take data-driven action.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Solutions deployed<\/h2>\n<p>They deployed Wavetec\u2019s Queue Management system in 18 branches. And a typical customer journey on-premises flowed as such:<\/p>\n<h2>Arrival<\/h2>\n<p>When customers arrive at the branch, they select their required service on the <a href=\"https:\/\/www.wavetec.com\/solutions\/self-service-kiosks\/\">interactive kiosk<\/a> and are issued a ticket.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;31299&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Waiting<\/h2>\n<p>They then wait in the designated waiting areas, and are engaged, guided and informed by <a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/\">digital signage solutions<\/a>. These displays will keep them updated about how much longer they need to wait, and when their turn is estimated to arrive.<\/p>\n<h2>Being served<\/h2>\n<p>When their turn arrives, customers will be called by a service representative to approach the counter to be served.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;31305&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column][vc_column_text]Since this was their first queue management system, Wavetec used phase one of the deployment to design a smooth and frictionless customer journey flow, and to provide relevant data to management such that they would be facilitated in taking strategic action.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Results<\/h2>\n<ul>\n<li>Managed and safe queues<\/li>\n<li>Shorter wait times<\/li>\n<li>Increased customer satisfaction<\/li>\n<li>Real-time dashboards and reporting<\/li>\n<li>Service area resource optimisation and efficiency<\/li>\n<li>Future predictions and projections<\/li>\n<li>Reduced operational costs<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;31311&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Check out; <a href=\"https:\/\/www.wavetec.com\/case-studies\/habib-bank-limited-pakistan\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Habib Bank Limited Case Study<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Self service and customer convenience takes center stage at Iraqi Middle East Investment Bank<\/p>\n","protected":false},"author":1,"featured_media":37652,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[102],"class_list":["post-31262","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-middle-east","portfolio-types-banking"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio\/31262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/comments?post=31262"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/media\/37652"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/media?parent=31262"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio-types?post=31262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}