queue management dashboard<\/a> allows the management and directors at Banorte to monitor the status of their branches in real time. The system also allows them to generate historical reports that can be extracted in excel as well. When one of the bank\u2019s branches reports a problem with queuing, the management checks Wavetec\u2019s Dashboard that displays real-time information.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column css=”.vc_custom_1614546708558{background-color: #e5fafd !important;border-radius: 35px !important;}”][vc_column_text]Andoni de Mendieta Molina, Subdirector Branch Management and Innovation at Banorte stated:<\/p>\n
The inclusion of the queue management system with a ticket-dispensing kiosk has changed the way we operate our branches. The benefits come mainly from three perspectives:<\/strong><\/p>\n\n- We have full control over the customer service quality, making sure we comply with the established service standards in the customer prioritization model.<\/li>\n
- Secondly, we utilize quantitative information to predict the demand we\u2019ll have, that allows us to develop an adequate plan to adjust the service capacity accordingly and achieve an efficient process to minimize customers\u2019 waiting time and reduce the idle time of our staff.<\/li>\n
- Thirdly, we have now implemented a service model based on differentiation, which allows us to prioritize our most loyal clients.<\/li>\n<\/ol>\n
[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=”middle” css=”.vc_custom_1617232193322{margin-top: 30px !important;}”][vc_column width=”5\/12″][vc_single_image image=”20978″ img_size=”full” css=”.vc_custom_1617232282397{margin-bottom: 0px !important;}”][\/vc_column][vc_column width=”7\/12″][vc_column_text]<\/p>\n
Results<\/h2>\n
Wavetec\u2019s system has helped Banorte by prioritizing the attention of the bank\u2019s customers, reducing waiting times and making waiting more pleasant as customers do not have to physically stand and wait in queues for their turn. Customers comfortably sit in the waiting area and wait for their turn according to their ticket number hence the waiting process is fair and transparent.<\/p>\n
Wavetec\u2019s advanced queuing solution has also enabled the bank to monitor customer footfall and customer service at their branches. Real-time actionable insights provided by Wavetec\u2019s Reporting software and dashboards help the bank devise strategies to prioritize the attention of its premium customers.<\/p>\n
The Subdirector Branch Management and Innovation further stated: The queuing system gives us the necessary visibility to better manage our resources and deliver the service we desire. It also allows us to put into practice the concept of care designed for our priority clients. [\/vc_column_text][\/vc_column][vc_column][vc_column_text]<\/p>\n
Our Experience<\/h2>\n
Wavetec is a leading global company in the domain of queue management systems for the banking sector. This can be seen in the successful queue system installations and system integrations in large banks such as Interbank, Lloyds Bank, Kenya Commercial Bank, Royal Bank of Scotland, Samba Bank among others.[\/vc_column_text][vc_column_text]Also Read; Middle East Investment Bank, Iraq – Case Study<\/a><\/strong>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"Banorte installs Wavetec\u2019s Customer Flow Management Solution at 1000+ retail branches in Mexico<\/p>\n","protected":false},"author":1,"featured_media":20966,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[102],"class_list":["post-18273","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-americas","portfolio-types-banking"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio\/18273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/comments?post=18273"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/media\/20966"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/media?parent=18273"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/it\/wp-json\/wp\/v2\/portfolio-types?post=18273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}