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<\/a><\/h3>\nF-19 Ticket Dispenser Unit<\/b><\/h3>\n
The <\/span>F-19 TDU<\/b> is the customer\u2019s first physical touchpoint in the queue journey. It enables visitors to select the service they require and receive a ticket that places them into the corresponding service flow.<\/span><\/p>\nIts specifications include:<\/span><\/p>\n\n- 17-inch touchscreen<\/span><\/li>\n
- 80 mm thermal ticket printer<\/span><\/li>\n
- Android player<\/span><\/li>\n
- Compatibility with Windows-based configurations<\/span><\/li>\n
- CE certification<\/span><\/li>\n
- FCC certification<\/span><\/li>\n
- Configurable service menus and ticket content<\/span><\/li>\n<\/ul>\n
Once a service is selected, Spectra applies the configured routing rules and assigns the customer to the appropriate queue.<\/span><\/p>\nSpectra Controller XPI<\/b><\/h3>\n
The <\/span>Spectra Controller XPI<\/b> is the core hardware gateway within Wavetec\u2019s on-premises and hybrid Queue Management deployments. It can also operate within a cloud-connected architecture.<\/span><\/p>\nThe XPI connects, powers and synchronizes the branch\u2019s queue-management devices, including:<\/span><\/p>\n\n- Ticket Dispenser Units<\/span><\/li>\n
- Customer Display Units<\/span><\/li>\n
- Status Display Units<\/span><\/li>\n
- Announcement Control Units<\/span><\/li>\n
- Other supported queue and communication devices<\/span><\/li>\n<\/ul>\n
The embedded Linux device provides the real-time communication bridge between the Spectra Engine and the hardware installed inside the branch.<\/span><\/p>\nIts technical capabilities include:<\/span><\/p>\n\n- Low-latency device control<\/span><\/li>\n
- Secure exchange of operational data<\/span><\/li>\n
- Encrypted communication with the branch network<\/span><\/li>\n
- Continued local operation during network interruptions<\/span><\/li>\n
- Local data storage for approximately one to three months, when required<\/span><\/li>\n
- Automatic synchronization following connectivity restoration<\/span><\/li>\n
- Remote firmware management<\/span><\/li>\n
- Over-the-air updates through the Spectra Management Portal<\/span><\/li>\n
- Support for on-premises, hybrid and cloud-connected architectures<\/span><\/li>\n<\/ul>\n
This local processing capability helps maintain branch operations even when connectivity to central systems is temporarily unavailable.<\/span><\/p>\nWT CDU RGB Customer Display Units<\/b><\/h3>\n
Each branch uses an average of six to seven <\/span>WT CDU RGB Customer Display Units<\/b>.<\/span><\/p>\nThe CDU is a compact counter- or wall-mounted display that communicates real-time information such as:<\/span><\/p>\n\n- Current ticket number<\/span><\/li>\n
- Counter identification<\/span><\/li>\n
- Service type<\/span><\/li>\n
- Calling status<\/span><\/li>\n<\/ul>\n
The \u201cRGB\u201d designation refers to its integrated multicolour LED indicators. Configurable colours can visually communicate different service states\u2014for example, green when a counter is ready to serve, red when it is occupied and amber during a call transition.<\/span><\/p>\nTechnical capabilities include:<\/span><\/p>\n\n- Seven-segment LED or LCD alphanumeric display<\/span><\/li>\n
- Embedded ARM Cortex controller<\/span><\/li>\n
- Power over Ethernet connectivity<\/span><\/li>\n
- Power and data through a single cable<\/span><\/li>\n
- Typical power consumption below 8 W<\/span><\/li>\n
- Unicode rendering for multilingual queue information<\/span><\/li>\n
- Centrally configured display modes and colour codes<\/span><\/li>\n
- Centralized counter mapping through the Spectra Management Portal<\/span><\/li>\n
- Automatic reconnection after power or network restoration<\/span><\/li>\n<\/ul>\n
The use of PoE reduces cabling requirements while allowing the displays to be centrally powered and managed through the Spectra Controller XPI.<\/span><\/p>\nDonatello Digital Signage<\/b><\/h3>\n
Donatello Digital Signage<\/b> extends queue communication beyond the individual counter display.<\/span><\/p>\nThe system can present ticket calls, counter directions, branch announcements and relevant branded content on centrally managed screens. Configurable screen zones allow queue information and multimedia content to appear simultaneously, keeping customers informed while they wait.<\/span><\/p>\nContent templates, playlists and screen configurations can be managed centrally, helping MTN Ghana maintain more consistent communication across participating branches.<\/span><\/p>\nWeb STU<\/b><\/h3>\n
The <\/span>Web Service Terminal Unit<\/b>, or Web STU, gives customer service representatives a browser-based interface for managing customer tickets.<\/span><\/p>\nAuthorized agents can use the application to:<\/span><\/p>\n\n- Call the next customer<\/span><\/li>\n
- Recall a ticket<\/span><\/li>\n
- Transfer a customer to another service or counter<\/span><\/li>\n
- Place a ticket on hold<\/span><\/li>\n
- Record a no-show<\/span><\/li>\n
- Complete the service interaction<\/span><\/li>\n
- Add relevant service or transaction codes<\/span><\/li>\n<\/ul>\n
Because the interface is web-based, it reduces dependency on dedicated teller hardware and can be accessed through supported devices within the branch environment.<\/span><\/p>\nSpectra Dashboard<\/b><\/h3>\n
The <\/span>