{"id":30506,"date":"2021-07-06T11:53:30","date_gmt":"2021-07-06T11:53:30","guid":{"rendered":"https:\/\/test.wavetec.com\/?post_type=portfolio&#038;p=30506"},"modified":"2024-07-04T17:45:10","modified_gmt":"2024-07-04T17:45:10","slug":"crown-plaza-vaccination-center","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/fr\/case-studies\/crown-plaza-vaccination-center\/","title":{"rendered":"Crown Plaza Vaccination Center"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1614548065076{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1><span style=\"color: #ff8630;\">Crown Plaza<\/span> <span style=\"color: #324ecf;\">Vaccination<\/span> Center<\/h1>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-5271\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69e799521c591\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#fe8630\" data-hover-bg=\"#fe8630\" data-border-hover=\"#fe8630\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-5271'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #fe8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#fe8630\"><\/span><span class=\"ubtn-data ubtn-text \" >Get a Free Demo<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;30544&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1625489652450{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>About<\/h2>\n<p>Set up by The Ministry of Defence, the Crown Plaza Hotel vaccination centre, Riyadh, provides service to between 1000 to 1500 citizens a day. Their main goal is to ensure a vaccinated and safe population.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Concerns<\/h2>\n<p>With such large volumes of visitors on a daily basis, and regular report submissions to the Ministry of Defence, there was a need for monitored queue management. Visitors and staff had to be kept safe and socially distanced, queues had to be kept short and the perceived waiting time minimized.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Solutions<\/h2>\n<p>To help alleviate their concerns, and ensure the delivery of quality visitor experiences, they choose to deploy the following Wavetec solutions:<\/p>\n<ul>\n<li>15 Desktop 10\u201d touch screen with Bexlon printer<\/li>\n<li>Speakers<\/li>\n<li><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/media-player\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Donatello media player<\/a><\/li>\n<li>HardTSU for calling units<\/li>\n<li><a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Spectra<\/a> dashboards and reporting software<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;30562&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1625489714783{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1623744762364{margin-bottom: -10px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Partner<\/h2>\n<p>Throughout this process, Wavetec was supported and aided by our partner Al Dawlia Electronic company. They own and operate retail stores, and distribute consumer electronics, etc.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1625489920712{margin-bottom: -10px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Customer Journey<\/h2>\n<ol>\n<li>Customer takes an appointment through the Sehaty application on their electronic device<\/li>\n<li>The customer arrives at the centre on time and checks in<\/li>\n<li>The receptionist verifies the customers appointment QR code, and prints them a ticket detailing whether this is for their first or second dose<\/li>\n<li>The ticket will secure the customer a place in the virtual queue and they will follow their queue status through available digital signage<\/li>\n<li>The nurse will call out their number when it is their turn and administer the vaccine<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;30550&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1625489696774{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Benefits<\/h2>\n<p>Wavetec solutions have proven easy to use and customizable to suit the unique needs of your business &#8211; the Crown Plaza vaccination centre was provided with personalized ticketing and a customized journey flow. They are set to open four more branches soon![\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]In addition to this, Wavetec solutions promise:<\/p>\n<ul>\n<li>Managed and safe queues<\/li>\n<li><a href=\"https:\/\/blog.wavetec.com\/en\/long-waits-are-annoying.-can-wavetec-queue-management-solutions-help\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Shorter wait times<\/a><\/li>\n<li>Increased customer satisfaction<\/li>\n<li>Real-time dashboards and reporting<\/li>\n<li>Service area resource optimisation and efficiency<\/li>\n<li>Future predictions and projections<\/li>\n<li>Reduced operational costs<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;30568&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1625489835633{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Set up by The Ministry of Defence, the Crown Plaza Hotel vaccination centre, Riyadh<\/p>\n","protected":false},"author":1,"featured_media":30690,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[105],"class_list":["post-30506","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-middle-east","portfolio-types-healthcare"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/portfolio\/30506","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/comments?post=30506"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/media\/30690"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/media?parent=30506"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/portfolio-types?post=30506"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}