{"id":18189,"date":"2021-05-26T20:31:48","date_gmt":"2021-05-26T20:31:48","guid":{"rendered":"https:\/\/test.wavetec.com\/?post_type=portfolio&#038;p=18189"},"modified":"2025-01-14T10:44:28","modified_gmt":"2025-01-14T10:44:28","slug":"mibanco","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/fr\/case-studies\/mibanco\/","title":{"rendered":"MiBanco"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1614548065076{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1><span style=\"color: #324ecf;\">About<\/span> <span style=\"color: #ff8630;\">Mibanco<\/span><\/h1>\n<p>In this world of increasingly competitive arena, it is essential not only to rise up to the customer\u2019s expectations but also to exceed them, and to win in the marathon of ever-evolving trend of customer satisfaction. Mibanco being a customer-centric organization, began its operations in Lima in 1998 as the first Peruvian bank to specialize in micro-finance. Mibanco is the fifth largest bank in Peru, and the largest Microfinance bank by asset size in Latin America.[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-2458\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f23c977ea03\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#fe8630\" data-hover-bg=\"#fe8630\" data-border-hover=\"#fe8630\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2458'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #fe8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#fe8630\"><\/span><span class=\"ubtn-data ubtn-text \" >Get a Free Demo<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;20839&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1617144218017{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; bg_type=&#8221;bg_color&#8221; bg_override=&#8221;full&#8221; bg_color_value=&#8221;#f6f6f6&#8243;][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #324ecf;\">101<\/span><br \/>\nSystems<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #ff8630;\">101<\/span><br \/>\nLocation<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;.vc_custom_1614519814833{margin-bottom: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\">Product\/Solution:<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;21709&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1617920513564{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>A Quick Overview<\/h2>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<strong>Challenges<\/strong><\/p>\n<ul class=\"List-Style-Clr-Blue\" style=\"color: #3b3b3b;\">\n<li>Integrating Queuing Systems with Digital Signage in order to provide their customers with banking services that are more personal, and immersive to everyday banking<\/li>\n<li>Urgent Requirement from Mibanco: Installation in 100 branches in the span of 2.5 weeks<\/li>\n<li>Designing a solution that integrates well with Mibanco\u2019s complex workflows<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<strong>Results<\/strong><\/p>\n<ul class=\"List-Style-Clr-Orange\" style=\"color: #3b3b3b;\">\n<li>Reduced customer wait time by 30%<\/li>\n<li>Reporting and Dashboards allow access to real-time business intelligence reports.<\/li>\n<li>Track Daily Employees\u2019 Performance helps managers to monitor the daily KPIs of their staff in different branches<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_single_image image=&#8221;20827&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<h2>The Challenge<\/h2>\n<p>Being a customer-focused microfinance bank, having a strong reputation for its customer service; Mibanco strongly believes that its approach of providing a great customer experience has proved to be a key in achieving consistent growth and relationship development. But this journey wasn\u2019t as easy as one would perceive to be.<\/p>\n<p><strong>Digital Signage System Integrated with Queuing System<\/strong><\/p>\n<p>The major problem Mibanco faced was integrating the digital signage system with the queuing system in such a way that the banks would be able to facilitate their customers to interact with the user-friendly machine to avoid standing in long queues and the same time allows banks to display interactive content tailored specifically for their branch.<\/p>\n<p>In the <a href=\"https:\/\/www.wavetec.com\/blog\/banking\/retail-banking-challenges-opportunities\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">retail banking industry<\/a>, queuing remains one of the most common reasons for customer disgust. Despite technological advances such as online and mobile banking, customers still complain about the long waiting times. MiBanco required an intelligently designed queuing management system to meet the customer\u2019s banking needs.<\/p>\n<p>Another requirement was for the system to be integrated with a digital signage solution. An integrated system frees customers from waiting in long queues and creates a much more pleasant and favorable environment whereby the customer can indulge in meaningful, personal, and immersive banking experience.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;bottom&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Complex Workflows<\/h2>\n<p>The workflow of Mibanco is exceedingly different. They only cater to small to medium- size enterprises placing a great deal of emphasis on understanding the specific needs of its business customers, developing exceptional services for them, and ensuring those needs continue to be met every day. Therefore, Mibanco wanted a solution that could cater to their requirements such as custom calling logics which could help them streamline their processes.[\/vc_column_text][vc_row_inner content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1614719047902{margin-bottom: 0px !important;}&#8221;][vc_column_inner width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h3><strong>Reduce Wait Time<\/strong><\/h3>\n<p>In order to ensure effective implementation of the strategy, MiBanco chose <a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Wavetec\u2019s electronic queue system<\/a>, which helped them reduce their customers\u2019 waiting time and manage workflows through Wavetec\u2019s centralized dashboards.<\/p>\n<h3><strong>Project Delivery in Record Time<\/strong><\/h3>\n<p>With customers being the heart of our solutions, Wavetec ensures to meet their customer\u2019s expectations and this time yet again Wavetec was able to integrate and streamline the banking process of Mibanco across Peru with having its smart solutions deployed and fully functional across 100 branches in a span of just 2.5 weeks which is an achievement in itself.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;20845&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1617144308455{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;.vc_custom_1614718970905{margin-bottom: 20px !important;}&#8221;]On successful completion of the project, <strong>GM LATAM German Martinez said,<\/strong>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1614718966408{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #eafbfe !important;border-radius: 35px !important;}&#8221;]\u201cThe entire team tactfully delivered the project of exceptional quality while staying on schedule.\u201d He further said \u201cI just wanted to say thank all my team for being so fun to work with and being rock stars with the best attitudes.\u201d[\/vc_column_text][vc_column_text]<\/p>\n<h3><strong>Reporting and Dashboards<\/strong><\/h3>\n<p>Wavetec\u2019s solution helped MiBanco access real-time business intelligence reports through a centralized reporting system that gives them insights in terms of customer flows, Key Performance Indicators such as avg. service time, avg. waiting time and the number of people waiting in queues at any given point. The Spectra also highlights staff performance in different branches without the need of paying a visit to branches to check the staff performance.<\/p>\n<h3><strong>Track Daily Employees\u2019 Performance<\/strong><\/h3>\n<p>In addition to this, Wavetec\u2019s central reporting system allows managers to track the daily performance of employees which helps them design the workflows of their employees in order to improve service efficiency in their branches.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Want to schedule a free consultancy session with our Banking Experts?<\/h2>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"\/contact-us\/\" ><button type=\"button\" id=\"ubtn-8404\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f23c977eaf4\"  data-hover=\"#ffffff\" data-border-color=\"\" data-bg=\"#ff8630\" data-hover-bg=\"#324ECF\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-8404'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #ff8630;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"none\" style=\"font-size:32px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#324ECF\"><\/span><span class=\"ubtn-data ubtn-text \" >Contact Us Today<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;18046&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1614549757575{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<strong>Also Read; <a href=\"https:\/\/www.wavetec.com\/case-studies\/banorte\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Banorte Case Study<\/a><\/strong>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mibanco being a customer-centric organization, began its operations in Lima in 1998 as the first&hellip;<\/p>\n","protected":false},"author":1,"featured_media":20833,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[102],"class_list":["post-18189","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-americas","portfolio-types-banking"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/portfolio\/18189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/comments?post=18189"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/media\/20833"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/media?parent=18189"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/portfolio-types?post=18189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}