{"id":7299,"date":"2016-03-29T08:47:41","date_gmt":"2016-03-29T08:47:41","guid":{"rendered":"https:\/\/test.wavetec.com\/fr\/solutions\/gestion-de-file-dattente\/linear-queuing\/"},"modified":"2023-09-15T10:37:55","modified_gmt":"2023-09-15T10:37:55","slug":"file-dattente-lineaire","status":"publish","type":"page","link":"https:\/\/www.wavetec.com\/fr\/solutions\/gestion-de-file-dattente\/file-dattente-lineaire\/","title":{"rendered":"File d&#8217;Attente Lin\u00e9aire"},"content":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1459249234361{margin-top: 20px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #27aa6c; font-size: 35px;\">Syst\u00e8me de Gestion de File d&#8217;Attente Lin\u00e9aire <\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column][vc_column_text]<strong>UNO-Q \u2013 Plug n Play Electronic Call Forwarding<\/strong> (Renvoi d&#8217;Appel)\u00a0est une solution de files d&#8217;attente rapide et facile \u00e0 installer sans ticket. Les clients attendent physiquement dans une file, sont servis quand c&#8217;est leur tour, et quand le comptoir est ouvert. UNO-Q am\u00e9liore consid\u00e9rablement l&#8217;exp\u00e9rience de mise en file d&#8217;attente lin\u00e9aire, r\u00e9duit les temps d&#8217;attente et augmente l&#8217;efficacit\u00e9 op\u00e9rationnelle.<\/p>\n<p>UNO-Q est un pas en avant pour simplifier les exp\u00e9riences de file d&#8217;attente tout en optimisant l&#8217;efficacit\u00e9 du service. En permettant aux clients d&#8217;\u00eatre servis sur la base du premier arriv\u00e9, premier servi, UNO-Q est une option parfaite pour rationaliser vos op\u00e9rations de zone de service. C&#8217;est un syst\u00e8me de base qui peut \u00eatre install\u00e9 facilement et est parfait pour les transactions courtes et simples. Les pharmacies, les cliniques, les petits centres de services, les laboratoires, les comptoirs de charcuterie, les centres de garantie, les centres de t\u00e9l\u00e9coms progressent tous vers les syst\u00e8mes de files d&#8217;attente lin\u00e9aires afin d&#8217;optimiser le flux des clients dans leurs centres de service.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;col5&#8243;][vc_single_image image=&#8221;6063&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1459249037156{margin-bottom: -20px !important;}&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Organise le Flux de Clients<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;col5&#8243;][vc_single_image image=&#8221;6427&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1462970026387{margin-bottom: -20px !important;}&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Am\u00e9liore le flux de files d&#8217;attente de 30%<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;col5&#8243;][vc_single_image image=&#8221;6428&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1462970046974{margin-bottom: -20px !important;}&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">R\u00e9duit la fuite de clients de 80%<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;col5&#8243;][vc_single_image image=&#8221;6429&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1462970069417{margin-bottom: -20px !important;}&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Diminue le temps d&#8217;arr\u00eat des compteurs<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;col5&#8243;][vc_single_image image=&#8221;6430&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1462970116807{margin-bottom: -20px !important;}&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">R\u00e9duuit les temps d&#8217;attente de 40%<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row bg_type=&#8221;bg_color&#8221; bg_override=&#8221;full&#8221; bg_color_value=&#8221;#ffffff&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #2ab573; font-size: 34px; font-weight: 400;\">Renvoi d&#8217;Appel \u00c9lectronique <\/span><\/h2>\n<p>Le renvoi d&#8217;appels UNO-Q simple et complet de Wavetec simplifie le flux de clients pour un maximum de 32 compteurs. Gr\u00e2ce \u00e0 cette solution plug and play, les petits d\u00e9taillants, les pharmacies, les restaurants, les bureaux de poste ou les cha\u00eenes de restauration rapide ont besoin d&#8217;un syst\u00e8me simple mais complet pour g\u00e9rer les clients en attente. Wavetec fournit des solutions de mise en file d&#8217;attente personnalisables pour r\u00e9pondre aux divers probl\u00e8mes de files d&#8217;attente rencontr\u00e9s par les organisations dans la gestion des foules et des files d&#8217;attente.<\/p>\n<p>Gr\u00e2ce \u00e0 un syst\u00e8me d&#8217;acheminement lin\u00e9aire des appels, vous pouvez faire le suivi du temps moyen de service des clients, de l&#8217;efficacit\u00e9 du guichet et conna\u00eetre les heures de pointe. Nos solutions de mise en file d&#8217;attente peuvent \u00eatre int\u00e9gr\u00e9es aux solutions de signalisation num\u00e9rique et aux solutions de feedback des clients pour offrir des exp\u00e9riences holistiques aux clients.[\/vc_column_text][vc_column_text]<\/p>\n<h2 style=\"font-size: 26px; line-height: 35px; font-weight: 500;\">Comment Fonctionne UNO-Q?<\/h2>\n<p>Le client attend dans une file d&#8217;attente unique; Le caissier appuie sur un bouton sans fil lorsque le compteur est ouvert, un \u00e9cran LED dirige le client vers le comptoir ouvert, et le client se d\u00e9place vers ce comptoir pour \u00eatre servi.<\/p>\n<p>Notre syst\u00e8me de file d&#8217;attente lin\u00e9aire, bas\u00e9 sur Donatello, g\u00e8re rapidement les files d&#8217;attente sans ticket dans les zones de service. En raison de sa compatibilit\u00e9 pour travailler en toute transparence avec la signalisation num\u00e9rique, cette solution a un avantage pour le contr\u00f4le des files d&#8217;attente tout en engageant les clients avec plus d&#8217;informations et de publicit\u00e9s. Les tableaux de bord de reporting sont un \u00e9l\u00e9ment important de la solution et fournissent des informations en temps r\u00e9el sur les files d&#8217;attente.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1462970384956{margin-top: 20px !important;background-image: url(https:\/\/www.wavetec.com\/wp-content\/uploads\/2016\/03\/1_r15_c30.png?id=6432) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_empty_space height=&#8221;550px&#8221;][\/vc_column][vc_column][vc_column_text css=&#8221;.vc_custom_1478866842203{margin-bottom: -20px !important;}&#8221;]<\/p>\n<h3><strong>Composantes d&#8217;UNO-Q<\/strong><\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;comp&#8221;][vc_single_image image=&#8221;6339&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1460453689734{margin-bottom: 0px !important;}&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center; line-height: 20px;\">Boutons sans Fil<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;comp&#8221;][vc_single_image image=&#8221;6419&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1462968114467{margin-bottom: 0px !important;}&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Pivot Actif<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;comp&#8221;][vc_single_image image=&#8221;6772&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1471526208869{margin-bottom: 0px !important;}&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center; line-height: 22px;\">Receveur Sans FIl<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;comp&#8221;][vc_single_image image=&#8221;6425&#8243; img_size=&#8221;large&#8221; css=&#8221;.vc_custom_1462969095871{margin-bottom: 0px !important;}&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">LED PDU<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;comp&#8221;][vc_single_image image=&#8221;6338&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1462966052012{margin-bottom: 0px !important;}&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center; line-height: 20px;\">Receveur Sans FIl<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;comp&#8221;][vc_single_image image=&#8221;6531&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1463142910334{margin-bottom: 0px !important;}&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center; line-height: 22px;\">\u00c9cran LCD<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;comp&#8221;][vc_single_image image=&#8221;6532&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1463142936719{margin-bottom: 0px !important;}&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Rapports<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row bg_type=&#8221;bg_color&#8221; bg_override=&#8221;full&#8221; row_container=&#8221;&#8221; bg_color_value=&#8221;#515151&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #ffffff;\">T\u00e9l\u00e9chargez notre Brochure de File d&#8217;Attente Lin\u00e9aire pour en Savoir Plus <\/span><\/h2>\n<p><span style=\"color: #ffffff;\">Notre syst\u00e8me de gestion de file d&#8217;attente lineaire est apte \u00e0 r\u00e9duire les temps d&#8217;attente, \u00e0 augmenter l&#8217;efficacit\u00e9 op\u00e9rationnelle et \u00e0 optimiser le flux de vos clients. Les caissiers ont juste besoin d&#8217;appuyer sur un bouton pour appeler le prochain client. D\u00e9couvrez toutes nos solutions lin\u00e9aires, leurs principales caract\u00e9ristiques et leurs sp\u00e9cifications techniques.<\/span><\/p>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/brochure-de-file-dattente-lin%C3%A9aire\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-4935\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69ebb05602ba9\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#2ab573\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-4935'  data-responsive-json-new='{\"font-size\":\"desktop:21px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Raleway&#039;;font-weight:600;border-radius:50px;border-width:0px;border-color:;border-style:solid;background: #2ab573;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"none\" style=\"font-size:30px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:\"><\/span><span class=\"ubtn-data ubtn-text \" >T\u00e9l\u00e9charger la Brochure<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;6345&#8243; img_size=&#8221;335&#215;256&#8243; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1460454710010{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-default&#8221; bg_image_new=&#8221;id^6012|url^https:\/\/www.wavetec.com\/wp-content\/uploads\/2016\/03\/1_r24_c1.png|caption^null|alt^null|title^1_r24_c1|description^null&#8221; bg_image_repeat=&#8221;no-repeat&#8221; bg_img_attach=&#8221;fixed&#8221; bg_image_posiiton=&#8221;100% 100%&#8221; bg_override=&#8221;full&#8221; parallax_content=&#8221;parallax_content_value&#8221; parallax_content_sense=&#8221;50&#8243; fadeout_row=&#8221;fadeout_row_value&#8221; fadeout_start_effect=&#8221;30&#8243; css=&#8221;.vc_custom_1458630967075{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #ffffff; font-size: 35px;\">Avez-vous un Projet Sp\u00e9cial?<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Choisir le bon fournisseur de solutions de mise en file d&#8217;attente a un impact direct sur la ligne de fond de votre entreprise. Nos syst\u00e8mes de file d&#8217;attente sont personnalisables, \u00e9volutifs et supportent l&#8217;int\u00e9gration avec diff\u00e9rentes solutions. Si vous avez un grand flux de clients dans vos centres de service ou si vous avez besoin d&#8217;aide pour augmenter votre efficacit\u00e9 op\u00e9rationnelle gr\u00e2ce \u00e0 un syst\u00e8me de files d&#8217;attente sans faille, contactez nos experts en file d&#8217;attente d\u00e8s aujourd&#8217;hui. <\/span><\/p>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/info.wavetec.com\/free-introductory-consultation\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-1921\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-center   tooltip-69ebb05602cdf\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#2ab573\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-1921'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Raleway&#039;;font-weight:500;border-radius:50px;border-width:0px;border-color:;border-style:solid;background: #2ab573;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:\"><\/span><span class=\"ubtn-data ubtn-text \" >Prenez un Rendez-vous avec un Expert Aujourd&#039;hui!<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1460454295066{background-color: #f0f8f1 !important;}&#8221;][vc_single_image image=&#8221;6160&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">App Mobile<\/h3>\n<p style=\"text-align: center;\">Mobile-Q est notre application mobile avanc\u00e9e qui permet \u00e0 vos clients de prendre un billet et d&#8217;entrer dans la ligne avant d&#8217;arriver \u00e0 votre succursale.<\/p>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/wavetec.com\/fr\/solutions\/gestion-de-file-dattente\/file-dattente-mobile\/\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-5537\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-center   tooltip-69ebb05602d90\"  data-hover=\"\" data-border-color=\"#2ab573\" data-bg=\"\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-5537'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:50px;border-width:2px;border-color:#2ab573;border-style:solid;color: #2ab573;\"><span class=\"ubtn-hover\" style=\"background-color:\"><\/span><span class=\"ubtn-data ubtn-text \" >EN SAVOIR PLUS<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1460454319746{background-color: #d8eddd !important;}&#8221;][vc_single_image image=&#8221;6159&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">File d&#8217;Attente Virtuelle<\/h3>\n<p style=\"text-align: center;\">La solution principale de Wavetec pour rationaliser l&#8217;exp\u00e9rience des clients dans les zones de service \u00e0 grand trafic.<\/p>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/wavetec.com\/fr\/solutions\/gestion-de-file-dattente\/file-dattente-virtuelle\/\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-4044\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-center   tooltip-69ebb05602e15\"  data-hover=\"\" data-border-color=\"#2ab573\" data-bg=\"\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-4044'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:50px;border-width:2px;border-color:#2ab573;border-style:solid;color: #2ab573;\"><span class=\"ubtn-hover\" style=\"background-color:\"><\/span><span class=\"ubtn-data ubtn-text \" >EN SAVOIR PLUS<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1459249234361{margin-top: 20px !important;}&#8221;][vc_column][vc_column_text] Syst\u00e8me de Gestion de File d&#8217;Attente Lin\u00e9aire [\/vc_column_text][\/vc_column][vc_column][vc_column_text]UNO-Q \u2013 Plug n Play Electronic Call Forwarding (Renvoi<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":6060,"parent":6593,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-7299","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/pages\/7299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/comments?post=7299"}],"version-history":[{"count":5,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/pages\/7299\/revisions"}],"predecessor-version":[{"id":68006,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/pages\/7299\/revisions\/68006"}],"up":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/pages\/6593"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/media\/6060"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/fr\/wp-json\/wp\/v2\/media?parent=7299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}