{"id":85712,"date":"2026-01-16T10:47:03","date_gmt":"2026-01-16T10:47:03","guid":{"rendered":"https:\/\/www.wavetec.com\/?post_type=portfolio&#038;p=85712"},"modified":"2026-01-16T10:50:18","modified_gmt":"2026-01-16T10:50:18","slug":"queue-management-wanzl-europcar-europe","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/es\/case-studies\/queue-management-wanzl-europcar-europe\/","title":{"rendered":"Wanzl (Europcar), Europe"},"content":{"rendered":"<h1><b>Optimizing Europcar Car Rental Branches with Wavetec\u2019s Queue Management <\/b><\/h1>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-9355\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f2965d8e3d9\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#ff9500\" data-hover-bg=\"#ff9500\" data-border-hover=\"#ff9500\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9355'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #ff9500;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#ff9500\"><\/span><span class=\"ubtn-data ubtn-text \" >Get Started For Free<\/span><\/button><\/a><\/div>\n<p>&nbsp;<\/p>\n<h5><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-85713 aligncenter\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-feature-image-inside.jpg\" alt=\"\" width=\"852\" height=\"479\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-feature-image-inside.jpg 1920w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-feature-image-inside-300x169.jpg 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-feature-image-inside-1024x576.jpg 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-feature-image-inside-768x432.jpg 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-feature-image-inside-1536x864.jpg 1536w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-feature-image-inside-500x281.jpg 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-feature-image-inside-260x146.jpg 260w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-feature-image-inside-50x28.jpg 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-feature-image-inside-133x75.jpg 133w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/><\/h5>\n<h2>Overview<\/h2>\n<p><span style=\"font-weight: 400;\">Europcar is a global leader in the mobility sector. Operating across more than 130 countries, it provides comprehensive vehicle rental services, including short to long-term car and van hires for both leisure and corporate travellers. To keep service organized and predictable inside busy branch locations, Europcar partnered with Wanzl and Wavetec to implement a structured queue management experience supported by ticketing visual guidance and analytics.<\/span><\/p>\n<h2>The Challenge<\/h2>\n<p><span style=\"font-weight: 400;\">Europcar faced a mix of reservation customers and walk-in customers, often arriving in overlapping peaks. At this Europcar location, the team needed to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bring structure to previously <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><span style=\"font-weight: 400;\">unorganized queues<\/span><\/a><span style=\"font-weight: 400;\">, minimizing confusion at service counters and improving fairness.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improve the <\/span><a href=\"https:\/\/www.wavetec.com\/\"><span style=\"font-weight: 400;\">customer experience<\/span><\/a><span style=\"font-weight: 400;\"> by reducing frustration associated with unclear service orders.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enable clear bifurcation and visibility between reservation vs. non-reservation traffic for operational insight and better staffing decisions.<\/span><\/li>\n<\/ul>\n<h2>The Solution<\/h2>\n<p><span style=\"font-weight: 400;\">A branch queue management setup delivered through Wanzl using Wavetec components for <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/linear-queuing\/\"><span style=\"font-weight: 400;\">ticketing queue calling<\/span><\/a><span style=\"font-weight: 400;\">, visual guidance, and analytics.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>8 Wireless Call Buttons:<\/b><span style=\"font-weight: 400;\"> Compact wireless staff controllers with four buttons used to call and manage tickets efficiently at service counters<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>8 Station Lights:<\/b><span style=\"font-weight: 400;\"> Numbered acrylic counter lights that provide an immediate visual cue so customers can identify the correct counter<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/take-a-number\/\"><b>M-19 Ticketing Kiosk<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> A self-service kiosk that issues tickets after customers select reservation or no reservation at the point of entry<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/media-player\/\"><b>Donatello Media Player<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Digital signage media controller that enables reliable playback technology and seamless content delivery for large networks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/\"><b>Spectra Dashboard<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Reporting and analytics dashboard providing visibility into queue performance, including reservation and non-reservation segmentation<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-85727 size-full\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-collage.png\" alt=\"\" width=\"1109\" height=\"937\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-collage.png 1109w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-collage-300x253.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-collage-1024x865.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-collage-768x649.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-collage-500x422.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-collage-173x146.png 173w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-collage-50x42.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-collage-89x75.png 89w\" sizes=\"auto, (max-width: 1109px) 100vw, 1109px\" \/><\/p>\n<h2>Customer Journey<\/h2>\n<p><span style=\"font-weight: 400;\">The implemented solution enabled Europcar to manage <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><span style=\"font-weight: 400;\">in-branch customer flow<\/span><\/a><span style=\"font-weight: 400;\"> in a structured and predictable manner. Customers are guided through the service process using a combination of ticketing, visual guidance, and staff-operated controls, ensuring clarity, prioritization, and a smoother overall experience.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-85734\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-cj.png\" alt=\"\" width=\"1109\" height=\"937\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-cj.png 1109w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-cj-300x253.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-cj-1024x865.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-cj-768x649.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-cj-500x422.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-cj-173x146.png 173w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-cj-50x42.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/01\/europcar-cj-89x75.png 89w\" sizes=\"auto, (max-width: 1109px) 100vw, 1109px\" \/><\/p>\n<h2>The Results<\/h2>\n<p><span style=\"font-weight: 400;\">Following implementation, Europcar achieved a more controlled, transparent service experience, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved organization of <\/span><a href=\"https:\/\/www.wavetec.com\/customer-experience\/examples-of-customer-service-experience\/\"><span style=\"font-weight: 400;\">in-branch customer queues<\/span><\/a><span style=\"font-weight: 400;\"> during peak periods<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clear prioritization between reservation and walk-in customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduced customer confusion through visual queue updates and counter guidance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Smoother coordination between service counters and staff<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Better visibility into service demand and performance through dashboards and reporting<\/span><\/li>\n<\/ul>\n<h2>Conclusion<\/h2>\n<p><span style=\"font-weight: 400;\">The queue management solution helped Europcar create a more orderly and transparent in-branch experience while strengthening operational control. Delivered through Wanzl and powered by Wavetec, the deployment demonstrates how structured queue management and analytics can support consistent service delivery in high-traffic car rental environments.<\/span><\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><button type=\"button\" id=\"ubtn-9406\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f2965d8e4c1\"  data-hover=\"#ffffff\" data-border-color=\"#0f66ff\" data-bg=\"#0f66ff\" data-hover-bg=\"#1a75ff\" data-border-hover=\"#1a75ff\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9406'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#0f66ff;border-style:solid;background: #0f66ff;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1a75ff\"><\/span><span class=\"ubtn-data ubtn-text \" >Discover Queue Management<\/span><\/button><\/a><\/div>\n<h5><\/h5>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-4183\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f2965d8e567\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#28a745\" data-hover-bg=\"#32b857\" data-border-hover=\"#32b857\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-4183'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #28a745;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#32b857\"><\/span><span class=\"ubtn-data ubtn-text \" >Book a Free Demo<\/span><\/button><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Optimizing Europcar Car Rental Branches with Wavetec\u2019s Queue Management &nbsp; &nbsp; Overview Europcar is a global leader in the mobility<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":35,"featured_media":85720,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[5533],"class_list":["post-85712","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-europe","portfolio-types-automotive"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/portfolio\/85712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/comments?post=85712"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/media\/85720"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/media?parent=85712"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/portfolio-types?post=85712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}