{"id":31218,"date":"2021-08-02T12:27:26","date_gmt":"2021-08-02T12:27:26","guid":{"rendered":"https:\/\/test.wavetec.com\/?post_type=portfolio&#038;p=31218"},"modified":"2024-07-04T17:38:51","modified_gmt":"2024-07-04T17:38:51","slug":"habib-bank-limited-pakistan","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/es\/case-studies\/habib-bank-limited-pakistan\/","title":{"rendered":"Habib Bank Limited, Pakistan"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1614548065076{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1><span style=\"color: #ff8630;\">HBL optimizes<\/span>\u00a0<span style=\"color: #324ecf;\">customer experience with\u00a0Wavetec<\/span> video walls &amp; Queue Management solutions<\/h1>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-3309\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69dbea8f589ea\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#fe8630\" data-hover-bg=\"#fe8630\" data-border-hover=\"#fe8630\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-3309'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #fe8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#fe8630\"><\/span><span class=\"ubtn-data ubtn-text \" >Get a Free Demo<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;31219&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1627893215481{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>About<\/h2>\n<p>Habib Bank Limited (HBL) is Pakistan\u2019s first and largest commercial bank. Established in 1947, HBL has since grown its branch network with over 1,650+ branches and 2,100+ ATMs globally, serving 23 million+ customers worldwide.<\/p>\n<p>Being a reputable and trusted global bank, they have a duty to their clients to ensure smooth customer journey flows and exceptional visitor care.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Concern<\/h2>\n<p>HBL required a system that could be integrated with their core banking system seamlessly and effectively. They were utilizing an obsolete version of the Queue Management system of another vendor previously.<\/p>\n<p>In 2019, they installed Wavetec\u2019s <a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\">Queue Management system<\/a> in 5 branches.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;31231&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1627893277742{margin-bottom: 0px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Solutions deployed<\/h2>\n<p>For this purpose, Wavetec developed a customizable system with unique features to facilitate them in generating complete and detailed customer journey reports by combining ticket tracking and customer information.<\/p>\n<p>The solution deployed included <a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/virtual-queuing\/\">Virtual queue management<\/a>, <a href=\"https:\/\/www.wavetec.com\/solutions\/information-video-wall\/\">video walls<\/a>, <a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/\">digital signage<\/a>, <a href=\"https:\/\/www.wavetec.com\/solutions\/customer-feedback\/\">customer feedback<\/a> systems (10&#8243; Opinion Plus), interactive <a href=\"https:\/\/www.wavetec.com\/solutions\/self-service-kiosks\/\">kiosks<\/a> (M-13 with Card reader), and <a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-software\/\">Spectra Reporting and Dashboards<\/a>.<\/p>\n<p>As per HBL requirements, this system was integrated with the core banking system &#8211; allowing HBL customers to get priority over non-HBL clients, and for the service quality team to generate customized reports through our Spectra reporting and dashboards software.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Benefits<\/h2>\n<ul>\n<li>Reduced customer wait times<\/li>\n<li>Improved service delivery<\/li>\n<li>Contactless and optimized customer touch points<\/li>\n<li>High levels of consumer satisfaction<\/li>\n<li>Swift and easy digital customer onboarding<\/li>\n<li>Easy-to-install and user-friendly<\/li>\n<li>Scalable and customized<\/li>\n<li>Reduced operational costs and higher profit margins<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Result<\/h2>\n<p>As a result of the deployment of these solutions, HBL has had positive feedback to relay, from both a customer and business perspective. With customer-centric policy formulation and implementation as one of their key core values, they have done justice to the trust and loyalty of their digital and non-digital clients.[\/vc_column_text][vc_column_text]Wavetec Queue Management solutions have aided in bringing innovative, empowering and sustainable change to HBL bank branches.[\/vc_column_text][vc_single_image image=&#8221;31225&#8243; img_size=&#8221;full&#8221;][vc_column_text]<strong>Also Read; <a href=\"https:\/\/www.wavetec.com\/case-studies\/banorte\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Banorte Case Study<\/a><\/strong>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Habib Bank optimizes customer experience with Wavetec video walls &#038; Queue Management solutions<\/p>\n","protected":false},"author":1,"featured_media":31249,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[102],"class_list":["post-31218","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-asia","portfolio-types-banking"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/portfolio\/31218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/comments?post=31218"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/media\/31249"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/media?parent=31218"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/portfolio-types?post=31218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}