{"id":32046,"date":"2021-05-04T21:34:20","date_gmt":"2021-05-04T21:34:20","guid":{"rendered":"https:\/\/test.wavetec.com\/soluciones\/gestion-de-filas\/fila-virtual\/features\/"},"modified":"2021-08-20T13:31:53","modified_gmt":"2021-08-20T13:31:53","slug":"funcionalidades","status":"publish","type":"page","link":"https:\/\/www.wavetec.com\/es\/soluciones\/gestion-de-filas\/fila-virtual\/funcionalidades\/","title":{"rendered":"Funcionalidades cola virtual"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1627371906377{margin-bottom: 20px !important;}&#8221;][flexy_breadcrumb][\/vc_column_text][vc_column_text]<\/p>\n<h1>Funcionalidades cola virtual<\/h1>\n<p><strong>Experiencias digitales de clientes mejoradas<\/strong>[\/vc_column_text][vc_column_text]Deje que la comodidad y la eficiencia impulsen la experiencia de su cliente. Nuestras soluciones digitales de gesti\u00f3n de flujo de clientes est\u00e1n dise\u00f1adas para atender sus necesidades comerciales \u00fanicas, todo mientras priorizan el autoservicio y la personalizaci\u00f3n.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;28411&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row el_id=&#8221;virtual-queuing-features&#8221;][vc_column][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row_content&#8221; css=&#8221;.vc_custom_1605676933804{margin-bottom: 30px !important;background-color: #ffffff !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; bg_type=&#8221;bg_color&#8221; el_id=&#8221;internalmenu&#8221; bg_color_value=&#8221;#ffffff&#8221;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1612275346476{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;21656&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1621926466451{margin-top: 10px !important;margin-bottom: -20px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1612275335978{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1629461950256{margin-bottom: 0px !important;}&#8221; el_class=&#8221;sticky-nav-text&#8221;]<a href=\"\/es\/soluciones\/gestion-de-filas\/fila-virtual\/#virtual-queuing\"><span style=\"text-decoration: underline;\">Visi\u00f3n de conjunto <\/span><\/a>\u00a0 \u00a0 \u00a0 <strong><span style=\"color: #1ab071;\">\u00a0<a style=\"color: #1ab071;\" href=\"\/es\/soluciones\/gestion-de-filas\/fila-virtual\/funcionalidades\/#virtual-queuing-features\"><span style=\"text-decoration: underline;\">C\u00f3mo funciona<\/span><\/a><\/span><\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1610027292901{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\" vc_custom_1629461355641 ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/info.wavetec.com\/es\/sistema-corporativo-de-gestion-fila-virtual\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-4490\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-center   tooltip-69f8903206387\"  data-hover=\"#ffffff\" data-border-color=\"\" data-bg=\"#1ab071\" data-hover-bg=\"#fe8630\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-4490'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #1ab071;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#fe8630\"><\/span><span class=\"ubtn-data ubtn-text \" >Descargar folleto<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Cola virtual simplificada<\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;28394&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Optimice el recorrido y las experiencias del cliente con nuestras soluciones avanzadas de gesti\u00f3n de colas virtuales<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243;][vc_column][vc_row_inner css=&#8221;.vc_custom_1621511645322{margin-bottom: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1621511530974{margin-bottom: 10px !important;}&#8221;][vc_single_image image=&#8221;28473&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1621859505230{margin-bottom: -30px !important;}&#8221;][vc_column_text]<span style=\"color: #1aae70;\"><b>gesti\u00f3n de colas online\u00a0<\/b><\/span><\/p>\n<p>Los clientes se unen a las colas, obtienen turnos sin papel y esperan virtualmente su turno. Mientras tanto, reciben notificaciones oportunas sobre el estado de la cola. Esto permite la espera y colas remotas y seguras.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1621511538693{margin-bottom: 10px !important;}&#8221;][vc_single_image image=&#8221;28459&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1621859444205{margin-bottom: -30px !important;}&#8221;][vc_column_text]<span style=\"color: #1aae70;\"><b>Programaci\u00f3n de citas en l\u00ednea<\/b><\/span><\/p>\n<p>Los clientes reservan, reprograman y cancelan citas de forma remota y f\u00e1cil desde la Web. Se gestionan los flujos de visitantes, se reducen las visitas inesperadas y se controlan los l\u00edmites de ocupaci\u00f3n.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1621511679367{margin-bottom: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1621511546146{margin-bottom: 10px !important;}&#8221;][vc_single_image image=&#8221;28451&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1621859219225{margin-bottom: -30px !important;}&#8221;][vc_column_text]<span style=\"color: #1aae70;\"><b>Emisi\u00f3n de turnos sin conexi\u00f3n<\/b><\/span><\/p>\n<p>Los clientes se sirven a s\u00ed mismos utilizando quioscos sin contacto, adquieren turnos y aseguran su lugar en la cola.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1621511554011{margin-bottom: 10px !important;}&#8221;][vc_single_image image=&#8221;28445&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1621859191486{margin-bottom: -30px !important;}&#8221;][vc_column_text]<span style=\"color: #1aae70;\"><b>Soluciones de carteler\u00eda digital<br \/>\n<\/b><\/span><\/p>\n<p>Gu\u00ede, informe y gestione a los clientes y sus flujos en tiempo real utilizando soluciones de carteler\u00eda de \u00faltima generaci\u00f3n.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1621511562022{margin-bottom: 10px !important;}&#8221;][vc_single_image image=&#8221;28438&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1621859073794{margin-bottom: -30px !important;}&#8221;][vc_column_text]<span style=\"color: #1aae70;\"><b>feedback de cliente (en l\u00ednea o fuera de l\u00ednea)<br \/>\n<\/b><\/span><\/p>\n<p>Reciba valoriaciones de clientes oportunas sobre sus est\u00e1ndares de servicio, su experiencia y \u00e1reas de mejora. Los clientes pueden completar estos cuestionarios \/ registrar sus respuestas en l\u00ednea o mediante uno de los sistemas de feedback disponibles en las instalaciones.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1621511569195{margin-bottom: 10px !important;}&#8221;][vc_single_image image=&#8221;28426&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1621859028644{margin-bottom: -30px !important;}&#8221;][vc_column_text]<span style=\"color: #1aae70;\"><b>Dashboards, analysis and reporting<br \/>\n<\/b><\/span><\/p>\n<p>Get real-time information to optimize your operations, while generating analysis and reports to aid in planning, management and future projections.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; bg_type=&#8221;bg_color&#8221; bg_override=&#8221;full&#8221; bg_color_value=&#8221;#f2fdff&#8221; css=&#8221;.vc_custom_1619182989265{margin-top: 40px !important;}&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h2>Cuadros de mando, an\u00e1lisis e informes<\/h2>\n<p><strong>Los gerentes acceden a informes y cuadros de mando de inteligencia empresarial en tiempo real a trav\u00e9s de un sistema de informes centralizado.<\/strong><\/p>\n<p>Spectra, el sistema de informes en tiempo real de Wavetec y los cuadros de mando del administrador est\u00e1n integrados con las diferentes facetas del sistema de administraci\u00f3n de colas, por lo que forman un m\u00f3dulo completo de inteligencia empresarial. Spectra es una soluci\u00f3n empresarial completa que es capaz de extraer informaci\u00f3n integral en t\u00e9rminos de flujos de clientes, desempe\u00f1o del personal, eficiencia del \u00e1rea de servicio, etc.[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;28564&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column][vc_column_text]Los gerentes pueden ver los informes de la regi\u00f3n y la sucursal desde una ubicaci\u00f3n centralizada, asegur\u00e1ndose de que se cumplan todos los niveles de servicio. Los paneles en vivo de Wavetec se pueden utilizar para generar datos de inteligencia empresarial para monitorear la calidad del servicio en todo el centro y eliminar las discrepancias.<\/p>\n<p>M\u00e1s de 50 informes hist\u00f3ricos, tales como: Niveles de calidad del servicio Rendimiento de los empleados Rendimiento de cada sede y regi\u00f3n Configuraci\u00f3n central y gesti\u00f3n del sistema Multiling\u00fce (ingl\u00e9s, espa\u00f1ol, franc\u00e9s, \u00e1rabe, etc.)[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; bg_type=&#8221;bg_color&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Descargue nuestro folleto de gesti\u00f3n de colas<\/h2>\n<p>[\/vc_column_text][vc_column_text]Tenemos una amplia experiencia en redefinir \u00e1reas de atenci\u00f3n en bancos, hospitales, organizaciones gubernamentales, centros de servicio y retail. Nuestro Sistema de Cola Virtual lo ayuda a darle un paso m\u00e1s para brindar experiencias de cliente fluidas. Obtenga m\u00e1s informaci\u00f3n sobre nuestro sistema de colas, sus caracter\u00edsticas clave y especificaciones t\u00e9cnicas.[\/vc_column_text]<div class=\" vc_custom_1629461338490 ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/es\/sistema-corporativo-de-gestion-fila-virtual\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-7491\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f89032064c3\"  data-hover=\"#ffffff\" data-border-color=\"\" data-bg=\"#fe8630\" data-hover-bg=\"#1ab071\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-7491'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #fe8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1ab071\"><\/span><span class=\"ubtn-data ubtn-text \" >Descargar folleto<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;27212&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"templatera_shortcode\"><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-default&#8221; bg_image_new=&#8221;id^16314|url^https:\/\/www.wavetec.com\/wp-content\/uploads\/2020\/11\/vector-circle-1.png|caption^null|alt^null|title^vector-circle|description^null&#8221; bg_image_repeat=&#8221;no-repeat&#8221; bg_image_size=&#8221;initial&#8221; bg_image_posiiton=&#8221;right bottom&#8221; bg_override=&#8221;full&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h2>Wavetec Blog<\/h2>\n<p>Espere blogs, entrevistas y art\u00edculos de opini\u00f3n de forma per\u00edodica, desarrollados en profundidad y centrados en la industria.<br \/>\nY suscr\u00edbete para mantenerte actualizado.[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/blog.wavetec.com\/es\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-1277\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f89032079ce\"  data-hover=\"#ffffff\" data-border-color=\"\" data-bg=\"#ff8630\" data-hover-bg=\"#1ab071\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-1277'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #ff8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1ab071\"><\/span><span class=\"ubtn-data ubtn-text \" >Explora m\u00e1s<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-2 vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<span style=\"color: #00cef8; font-weight: 500;\"><a style=\"color: #00cef8;\" href=\"https:\/\/blog.wavetec.com\/en\/who-let-the-codes-out-qr-codes-and-how-they-are-uplifting-customer-care-standards-mid-pandemic\" target=\"_blank\" rel=\"noopener\">Who let the codes out? QR codes uplifting customer care standards, mid-pandemic<\/a><\/span><\/p>\n<p><span style=\"color: #00cef8; font-weight: 500;\"><a style=\"color: #00cef8;\" href=\"https:\/\/blog.wavetec.com\/en\/3-dashboards-your-bank-needs-for-smooth-and-successful-customer-flow-management\" target=\"_blank\" rel=\"noopener\">3 dashboards your Bank needs for smooth and successful customer flow management<\/a><\/span><\/p>\n<p><span style=\"color: #00cef8; font-weight: 500;\"><a style=\"color: #00cef8;\" href=\"https:\/\/blog.wavetec.com\/en\/retail-revival-how-best-to-alleviate-holiday-season-queues-and-improve-customer-experience\" target=\"_blank\" rel=\"noopener\">Retail revival? How best to alleviate holiday season queues, and improve customer experience<\/a><\/span><\/p>\n<p><span style=\"color: #00cef8; font-weight: 500;\"><a style=\"color: #00cef8;\" href=\"https:\/\/blog.wavetec.com\/en\/8-characteristics-to-look-for-in-a-solution-provider-when-planning-to-purchase-a-queue-management-system\" target=\"_blank\" rel=\"noopener\">8 Characteristics To Look For In A Solution Provider When Planning to Purchase a Queue Management System<\/a><\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":28334,"parent":6730,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-32046","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/pages\/32046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/comments?post=32046"}],"version-history":[{"count":0,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/pages\/32046\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/pages\/6730"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/media\/28334"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/media?parent=32046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}