{"id":31946,"date":"2021-01-08T19:56:01","date_gmt":"2021-01-08T19:56:01","guid":{"rendered":"https:\/\/test.wavetec.com\/soluciones\/gestion-de-filas\/solucion-de-colas-virtuales-de-whatsapp\/how-it-works\/"},"modified":"2021-08-17T13:12:42","modified_gmt":"2021-08-17T13:12:42","slug":"como-funciona","status":"publish","type":"page","link":"https:\/\/www.wavetec.com\/es\/soluciones\/gestion-de-filas\/solucion-de-colas-virtuales-de-whatsapp\/como-funciona\/","title":{"rendered":"C\u00f3mo funciona la cola de WhatsApp"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1627392908377{margin-bottom: 20px !important;}&#8221;][flexy_breadcrumb][\/vc_column_text][vc_column_text]<\/p>\n<h1>Gesti\u00f3n de Colas Whatsapp:<br \/>\nc\u00f3mo funciona<\/h1>\n<p>[\/vc_column_text][vc_column_text]<strong>Est\u00e9 donde est\u00e1n sus clientes<\/strong><\/p>\n<p>En un mundo en evoluci\u00f3n lleno de demandas de los consumidores, WhatsApp Queueing es la soluci\u00f3n que se mantiene al d\u00eda y ofrece constantemente experiencias digitales optimizadas.[\/vc_column_text][vc_single_image image=&#8221;16672&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;16684&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row el_id=&#8221;whatsapp-how-it-works&#8221;][vc_column][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row_content&#8221; css=&#8221;.vc_custom_1605676933804{margin-bottom: 30px !important;background-color: #ffffff !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; bg_type=&#8221;bg_color&#8221; el_id=&#8221;internalmenu&#8221; bg_color_value=&#8221;#ffffff&#8221;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1619727688221{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;16678&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1610027251323{margin-top: 10px !important;margin-bottom: -20px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1619727680491{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1629200824200{margin-bottom: 0px !important;}&#8221; el_class=&#8221;sticky-nav-text&#8221;]<a href=\"\/es\/soluciones\/gestion-de-filas\/solucion-de-colas-virtuales-de-whatsapp\/#whatsapp\"><span style=\"text-decoration: underline;\">Visi\u00f3n de conjunto<\/span><\/a>\u00a0 \u00a0 \u00a0<span style=\"color: #1ab071;\"> <strong><a style=\"color: #1ab071;\" href=\"\/es\/soluciones\/gestion-de-filas\/solucion-de-colas-virtuales-de-whatsapp\/como-funciona\/#whatsapp-how-it-works\"><u>C\u00f3mo funciona<\/u><\/a><\/strong><\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1610027292901{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\" vc_custom_1629203599502 ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/info.wavetec.com\/es\/virtual-queuing-safeq\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-5247\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-center   tooltip-69f6435ec3dda\"  data-hover=\"#ffffff\" data-border-color=\"\" data-bg=\"#1ab071\" data-hover-bg=\"#fe8630\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-5247'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #1ab071;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#fe8630\"><\/span><span class=\"ubtn-data ubtn-text \" >Descargar folleto<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">La soluci\u00f3n m\u00e1s avanzada y a la vez simple<\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\">La gesti\u00f3n de colas WhatsApp es una experiencia totalmente integrada que permite a sus clientes unirse a una cola, complementada con informaci\u00f3n de la cola en tiempo real. Se basa en la premisa de la innovaci\u00f3n, orientada a mejorar la experiencia del cliente y aumentar la productividad del personal.<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;25477&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Est\u00e9 donde est\u00e1n sus clientes<\/strong><\/p>\n<h2 style=\"text-align: center;\">Gesti\u00f3n de colas de espera virtuales en Whatsapp de Wavetec<\/h2>\n<p style=\"text-align: center;\">La nueva normalidad para todas las necesidades de gesti\u00f3n de colas<\/p>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/info.wavetec.com\/es\/agenda-una-demostraci%C3%B3n-gratuita-hoy-gratis\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-1939\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-center   tooltip-69f6435ec3ed2\"  data-hover=\"#ffffff\" data-border-color=\"\" data-bg=\"#ff8630\" data-hover-bg=\"#1ab071\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-1939'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #ff8630;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"none\" style=\"font-size:32px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#1ab071\"><\/span><span class=\"ubtn-data ubtn-text \" >Programe una demostraci\u00f3n<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;16897&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1610137273314{margin-bottom: 0px !important;}&#8221;][vc_column_text]<strong>Abrir conversaci\u00f3n de WhatsApp<\/strong><\/p>\n<p>El cliente escanea un c\u00f3digo QR disponible para abrir el chat designado y es recibido por el sistema.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;16882&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;16858&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243; css=&#8221;.vc_custom_1610137734302{background-color: #f7f9fb !important;border-radius: 2px !important;}&#8221;][vc_single_image image=&#8221;16909&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1610137863407{margin-bottom: 0px !important;}&#8221;][vc_column_text]<strong>El cliente selecciona un servicio<\/strong><\/p>\n<p>De las opciones de servicio ofrecidas, el cliente elige la que mejor se adapta a ellas.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;16915&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1610137875927{margin-bottom: 0px !important;}&#8221;][vc_column_text]<strong>Se emite un turno al cliente<\/strong><\/p>\n<p>El cliente recibir\u00e1 un turno virtual en respuesta a su servicio seleccionado. Este turno se integrar\u00e1 con la carteler\u00eda digital y las aplicaciones de lobby leader.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;16864&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;16870&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243; css=&#8221;.vc_custom_1610137751425{background-color: #f7f9fb !important;border-radius: 2px !important;}&#8221;][vc_single_image image=&#8221;16921&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1610137886658{margin-bottom: 0px !important;}&#8221;][vc_column_text]<strong>Notificaciones y actualizaciones de estado de la cola en tiempo real<\/strong><\/p>\n<p>Se alertar\u00e1 al cliente sobre el estado de la cola a trav\u00e9s de notificaciones autom\u00e1ticas en el chat de WhatsApp.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;16927&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1610137899293{margin-bottom: 0px !important;}&#8221;][vc_column_text]<strong>Valoraci\u00f3n de los clientes<\/strong><\/p>\n<p>Despu\u00e9s de haber sido atendido, se le pedir\u00e1 al cliente su opini\u00f3n sobre la calidad de su visita, a trav\u00e9s de WhatsApp.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;16876&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h2>Nuestros clientes fueron testigos<\/h2>\n<p>A nivel mundial, m\u00e1s de 2 millones de personas pasan por nuestras soluciones de experiencia del cliente a diario.[\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;16888&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"templatera_shortcode\"><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-default&#8221; bg_image_new=&#8221;id^16314|url^https:\/\/www.wavetec.com\/wp-content\/uploads\/2020\/11\/vector-circle-1.png|caption^null|alt^null|title^vector-circle|description^null&#8221; bg_image_repeat=&#8221;no-repeat&#8221; bg_image_size=&#8221;initial&#8221; bg_image_posiiton=&#8221;right bottom&#8221; bg_override=&#8221;full&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h2>Wavetec Blog<\/h2>\n<p>Espere blogs, entrevistas y art\u00edculos de opini\u00f3n de forma per\u00edodica, desarrollados en profundidad y centrados en la industria.<br \/>\nY suscr\u00edbete para mantenerte actualizado.[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/blog.wavetec.com\/es\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-2116\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f6435ec4eaa\"  data-hover=\"#ffffff\" data-border-color=\"\" data-bg=\"#ff8630\" data-hover-bg=\"#1ab071\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2116'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #ff8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1ab071\"><\/span><span class=\"ubtn-data ubtn-text \" >Explora m\u00e1s<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<span style=\"font-weight: 500; color: #1ab071;\"><a style=\"color: #1ab071;\" href=\"https:\/\/blog.wavetec.com\/en\/top-5-reasons-to-adopt-digital-queuing\" target=\"_blank\" rel=\"noopener\">Top 5 Reasons Why You Need Digital Queuing<\/a><\/span><\/p>\n<p><span style=\"font-weight: 500; color: #1ab071;\"><a style=\"color: #1ab071;\" href=\"https:\/\/blog.wavetec.com\/en\/who-let-the-codes-out-qr-codes-and-how-they-are-uplifting-customer-care-standards-mid-pandemic\" target=\"_blank\" rel=\"noopener\">Who let the codes out? QR codes uplifting customer care standards, mid-pandemic<\/a><\/span><\/p>\n<p><span style=\"font-weight: 500; color: #1ab071;\"><a style=\"color: #1ab071;\" href=\"https:\/\/blog.wavetec.com\/en\/reopening-educational-institutions-with-staff-and-student-safety-prioritised\" target=\"_blank\" rel=\"noopener\">Reopening educational institutions with staff and student safety prioritised<\/a><\/span><\/p>\n<p><span style=\"font-weight: 500; color: #1ab071;\"><a style=\"color: #1ab071;\" href=\"https:\/\/blog.wavetec.com\/en\/wealth-in-public-health-the-case-for-visitor-management-solutions-in-healthcare\" target=\"_blank\" rel=\"noopener\">Wealth in Public Health &#8211; a case for healthcare management solutions<\/a><\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":16857,"parent":14828,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-31946","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/pages\/31946","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/comments?post=31946"}],"version-history":[{"count":0,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/pages\/31946\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/pages\/14828"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/media\/16857"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/media?parent=31946"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}