{"id":31932,"date":"2021-01-13T11:51:03","date_gmt":"2021-01-13T11:51:03","guid":{"rendered":"https:\/\/test.wavetec.com\/soluciones\/gestion-de-filas\/fila-unica\/how-it-works\/"},"modified":"2021-08-17T12:07:39","modified_gmt":"2021-08-17T12:07:39","slug":"como-funciona","status":"publish","type":"page","link":"https:\/\/www.wavetec.com\/es\/soluciones\/gestion-de-filas\/fila-unica\/como-funciona\/","title":{"rendered":"C\u00f3mo Funciona la Cola Lineal"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1627371956424{margin-bottom: 20px !important;}&#8221;][flexy_breadcrumb][\/vc_column_text][vc_column_text]<\/p>\n<h1>Gesti\u00f3n de fila Unica<br \/>\n\u00bfC\u00f3mo funciona?<\/h1>\n<p>[\/vc_column_text][vc_column_text]UNO-Q es un sistema de fila \u00fanicasimple que puede aumentar la eficiencia del servicio, disminuir el tiempo de espera y mejorar la experiencia del cliente al optimizar la cola en todo momento.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;27240&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row el_id=&#8221;linear-how-it-works&#8221;][vc_column][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row_content&#8221; css=&#8221;.vc_custom_1605676933804{margin-bottom: 30px !important;background-color: #ffffff !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; bg_type=&#8221;bg_color&#8221; el_id=&#8221;internalmenu&#8221; bg_color_value=&#8221;#ffffff&#8221;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1620164384355{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;16993&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1610538696571{margin-top: 10px !important;margin-bottom: -20px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1620164377382{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1629194570401{margin-bottom: 0px !important;}&#8221; el_class=&#8221;sticky-nav-text&#8221;]<a href=\"\/es\/soluciones\/gestion-de-filas\/fila-unica\/#linear-queuing\"><span style=\"text-decoration: underline;\">Visi\u00f3n de conjunto<\/span><\/a>\u00a0 \u00a0 \u00a0<span style=\"color: #1ab071;\"><strong><a style=\"color: #1ab071;\" href=\"\/es\/soluciones\/gestion-de-filas\/fila-unica\/como-funciona\/#linear-how-it-works\"><u>C\u00f3mo funciona<\/u><\/a><\/strong><\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1610027292901{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\" vc_custom_1629194599042 ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/info.wavetec.com\/es\/fila-%C3%BAnica\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-7429\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-center   tooltip-6a0371e8cdab2\"  data-hover=\"#ffffff\" data-border-color=\"\" data-bg=\"#1ab071\" data-hover-bg=\"#fe8630\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-7429'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #1ab071;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#fe8630\"><\/span><span class=\"ubtn-data ubtn-text \" >Descargar folleto<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">C\u00f3mo funciona UNO-Q<\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\">El cliente espera en una sola cola, esperando que el cajero\/asesor presione un bot\u00f3n inal\u00e1mbrico cuando el mostrador est\u00e9 listo para servir. Una pantalla LED dirige al cliente hacia el mostrador abierto y se sirve.<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;30592&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Nuestro sistema de fila unica personalizado basado en Donatello gestiona r\u00e1pidamente las colas sin tickets en las \u00e1reas de servicio. Debido a su perfecta compatibilidad con la carteler\u00eda digital, esta soluci\u00f3n tiene la ventaja adicional de involucrar, atraer e informar a los clientes. Los paneles de informes son un componente esencial de este sistema, que brindan a la administraci\u00f3n informaci\u00f3n en tiempo real sobre los recorridos de los clientes.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Est\u00e9 donde est\u00e1n sus clientes<\/h2>\n<h3 style=\"text-align: center;\">\u00bfC\u00f3mo funciona el sistema<br \/>\nde fila \u00fanica?<\/h3>\n<p style=\"text-align: center;\">La nueva normalidad para todas sus necesidades de colas.<\/p>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-center icon-btn\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal icon-btn\" href=\"https:\/\/info.wavetec.com\/es\/agenda-una-demostraci%C3%B3n-gratuita-hoy-gratis\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-9375\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-6a0371e8cdc8a\"  data-hover=\"#ffffff\" data-border-color=\"\" data-bg=\"#ff8630\" data-hover-bg=\"#1ab071\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9375'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #ff8630;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"Defaults-play-circle-o\" style=\"font-size:32px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#1ab071\"><\/span><span class=\"ubtn-data ubtn-text \" >Programe una demostraci\u00f3n<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;16897&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1610137273314{margin-bottom: 0px !important;}&#8221;][vc_column_text]<strong>Cola<\/strong><\/p>\n<p>Clientes esperando en una<br \/>\nsola cola.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;17012&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;17030&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243; css=&#8221;.vc_custom_1610137734302{background-color: #f7f9fb !important;border-radius: 2px !important;}&#8221;][vc_single_image image=&#8221;16909&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1610137863407{margin-bottom: 0px !important;}&#8221;][vc_column_text]<strong>Cajero\/asesor<\/strong><\/p>\n<p>Cuando el mostrador est\u00e1 abierto, el cajero presiona un bot\u00f3n para informar al siguiente cliente que puede avanzar[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;16915&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1610137875927{margin-bottom: 0px !important;}&#8221;][vc_column_text]<strong>Pantallas LCD<\/strong><\/p>\n<p>Muestra informaci\u00f3n actualizada y dirige a los clientes a los respectivos puntos de atenci\u00f3n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;17036&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;17018&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243; css=&#8221;.vc_custom_1610137751425{background-color: #f7f9fb !important;border-radius: 2px !important;}&#8221;][vc_single_image image=&#8221;16921&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1610137886658{margin-bottom: 0px !important;}&#8221;][vc_column_text]<strong>Display de puesto<\/strong><\/p>\n<p>Muestra la posici\u00f3n de rake del contador de llamadas[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;16927&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1610137899293{margin-bottom: 0px !important;}&#8221;][vc_column_text]<strong>Informes de rendimiento <\/strong><br \/>\n<strong>y servicio al cliente<\/strong><\/p>\n<p>Servicio proporcionado por el cajero \/ asesor, mientras que la soluci\u00f3n empresarial analiza e informa sobre los datos recopilados[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;17024&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"templatera_shortcode\"><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-default&#8221; bg_image_new=&#8221;id^16314|url^https:\/\/www.wavetec.com\/wp-content\/uploads\/2020\/11\/vector-circle-1.png|caption^null|alt^null|title^vector-circle|description^null&#8221; bg_image_repeat=&#8221;no-repeat&#8221; bg_image_size=&#8221;initial&#8221; bg_image_posiiton=&#8221;right bottom&#8221; bg_override=&#8221;full&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h2>Wavetec Blog<\/h2>\n<p>Espere blogs, entrevistas y art\u00edculos de opini\u00f3n de forma per\u00edodica, desarrollados en profundidad y centrados en la industria.<br \/>\nY suscr\u00edbete para mantenerte actualizado.[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/blog.wavetec.com\/es\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-9306\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a0371e8cee7f\"  data-hover=\"#ffffff\" data-border-color=\"\" data-bg=\"#ff8630\" data-hover-bg=\"#1ab071\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9306'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #ff8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1ab071\"><\/span><span class=\"ubtn-data ubtn-text \" >Explora m\u00e1s<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<span style=\"color: #1ab071; font-weight: 500;\"><a style=\"color: #1ab071;\" href=\"https:\/\/blog.wavetec.com\/en\/who-let-the-codes-out-qr-codes-and-how-they-are-uplifting-customer-care-standards-mid-pandemic\" target=\"_blank\" rel=\"noopener\">Who let the codes out? QR codes uplifting customer care standards, mid-pandemic<\/a><\/span><\/p>\n<p><span style=\"color: #1ab071; font-weight: 500;\"><a style=\"color: #1ab071;\" href=\"https:\/\/blog.wavetec.com\/en\/3-dashboards-your-bank-needs-for-smooth-and-successful-customer-flow-management\" target=\"_blank\" rel=\"noopener\">3 dashboards your Bank needs for smooth and successful customer flow management<\/a><\/span><\/p>\n<p><span style=\"color: #1ab071; font-weight: 500;\"><a style=\"color: #1ab071;\" href=\"https:\/\/blog.wavetec.com\/en\/retail-revival-how-best-to-alleviate-holiday-season-queues-and-improve-customer-experience\" target=\"_blank\" rel=\"noopener\">Retail revival? How best to alleviate holiday season queues, and improve customer experience<\/a><\/span><\/p>\n<p><span style=\"color: #1ab071; font-weight: 500;\"><a style=\"color: #1ab071;\" href=\"https:\/\/blog.wavetec.com\/en\/8-characteristics-to-look-for-in-a-solution-provider-when-planning-to-purchase-a-queue-management-system\" target=\"_blank\" rel=\"noopener\">8 Characteristics To Look For In A Solution Provider When Planning to Purchase a Queue Management System<\/a><\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":17011,"parent":6711,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-31932","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/pages\/31932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/comments?post=31932"}],"version-history":[{"count":0,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/pages\/31932\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/pages\/6711"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/media\/17011"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/es\/wp-json\/wp\/v2\/media?parent=31932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}