{"id":90642,"date":"2026-05-08T10:40:16","date_gmt":"2026-05-08T10:40:16","guid":{"rendered":"https:\/\/www.wavetec.com\/?post_type=portfolio&#038;p=90642"},"modified":"2026-05-08T10:40:16","modified_gmt":"2026-05-08T10:40:16","slug":"qcell-queue-management-solution-gambia","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/en-US\/case-studies\/qcell-queue-management-solution-gambia\/","title":{"rendered":"QCell, Gambia"},"content":{"rendered":"<h1><b>How QCell Modernized Customer Experience with Wavetec\u2019s Queue Management Solution<\/b><\/h1>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-9664\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a05d9fed8b42\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#ff9500\" data-hover-bg=\"#ff9500\" data-border-hover=\"#ff9500\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9664'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #ff9500;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#ff9500\"><\/span><span class=\"ubtn-data ubtn-text \" >Get Started For Free<\/span><\/button><\/a><\/div>\n<h5><\/h5>\n<h2>Executive Summary<\/h2>\n<p><span style=\"font-weight: 400;\">QCell, one of The Gambia\u2019s leading telecommunications providers, partnered with <\/span><a href=\"https:\/\/www.wavetec.com\/\"><span style=\"font-weight: 400;\">Wavetec<\/span><\/a><span style=\"font-weight: 400;\"> to modernize and streamline customer service operations across its service centers. As Wavetec\u2019s first client in The Gambia, QCell deployed Wavetec\u2019s <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><span style=\"font-weight: 400;\">Queue Management Solution<\/span><\/a><span style=\"font-weight: 400;\"> to improve customer flow, reduce wait times, and elevate service efficiency. The inauguration of the system was marked by the presence of His Excellency, the President of The Gambia, highlighting the national significance of the initiative. The deployment established a more structured, transparent, and customer-centric service environment while laying the foundation for scalable service operations.<\/span><\/p>\n<h2>Client Background<\/h2>\n<p><span style=\"font-weight: 400;\">QCell is one of the pioneering telecommunications operators in The Gambia, serving a large and growing customer base across the country. With increasing customer footfall at service centers and evolving customer expectations, QCell aimed to modernize its in-branch customer experience while improving operational efficiency and service visibility.<\/span><\/p>\n<h2>Client Profile<\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Industry:<\/b><span style=\"font-weight: 400;\"> Telecommunications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Region:<\/b><span style=\"font-weight: 400;\"> The Gambia<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Deployment Scale:<\/b><span style=\"font-weight: 400;\"> Customer service centers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Channels:<\/b><span style=\"font-weight: 400;\"> Physical branches and customer care centers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Core Use Cases:<\/b><span style=\"font-weight: 400;\"> Customer flow management, service optimization, queue visibility, customer experience enhancement<\/span><\/li>\n<\/ul>\n<h2>Business Objective<\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improve customer experience across service centers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduce congestion and unmanaged queues<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Digitize customer flow management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enhance operational visibility for branch staff<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create a more structured and efficient service environment<\/span><\/li>\n<\/ul>\n<h2>The Challenge<\/h2>\n<p><span style=\"font-weight: 400;\">As customer traffic continued to increase across QCell\u2019s service centers, managing customer flow manually became increasingly difficult. Long waiting times, lack of queue visibility, and inconsistent service handling created operational inefficiencies and impacted the overall customer experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QCell required a modern queue management system capable of handling growing customer volumes while providing greater visibility, structure, and efficiency across service operations.<\/span><\/p>\n<h2>Why the Previous Model Did Not Scale<\/h2>\n<h5>Legacy Constraint<\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manual customer handling<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Limited visibility into service operations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Growing customer volumes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of centralized queue management<\/span><\/li>\n<\/ul>\n<h5>Operational Impact<\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increased customer confusion and inconsistent service flow<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Difficulty monitoring branch performance and customer wait times<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Congestion during peak hours and reduced service efficiency<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inconsistent customer experience across service centers<\/span><\/li>\n<\/ul>\n<h2>Solution Overview<\/h2>\n<p><a href=\"https:\/\/www.wavetec.com\/\"><span style=\"font-weight: 400;\">Wavetec<\/span><\/a><span style=\"font-weight: 400;\"> implemented its <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><span style=\"font-weight: 400;\">Queue Management Solution<\/span><\/a><span style=\"font-weight: 400;\"> for QCell to digitize and optimize customer flow across service centers. The deployment introduced ticket issuance and customer routing, real-time service monitoring, counter management, customer calling displays, reporting and analytics capabilities, and centralized operational visibility.<\/span><\/p>\n<h5><b>Key Components Deployed<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Digital queue management system<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ticket issuance and customer routing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time service monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Counter management system<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer calling displays<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reporting and analytics capabilities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Centralized operational visibility<\/span><\/li>\n<\/ul>\n<h2>Technical Architecture Behind the Deployment<\/h2>\n<h5><b>Channel Layer<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Branch-based customer service touchpoints<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ticket dispensing interface<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer display systems<\/span><\/li>\n<\/ul>\n<h5><b>Middleware and Orchestration<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Queue routing engine<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Service workflow management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time queue orchestration<\/span><\/li>\n<\/ul>\n<h5><b>Enterprise Integrations<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Branch operational workflows<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Service desk processes<\/span><\/li>\n<\/ul>\n<h5><b>Data Layer<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Queue analytics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Service performance reporting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer flow insights<\/span><\/li>\n<\/ul>\n<h5><b>Device Operations and Monitoring<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Centralized monitoring of queue devices<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time operational visibility<\/span><\/li>\n<\/ul>\n<h5><b>Security and Compliance<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Controlled user access<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Secure operational management framework<\/span><\/li>\n<\/ul>\n<div id=\"attachment_90657\" style=\"width: 1034px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-90657\" class=\"wp-image-90657 size-large\" title=\"Driving Service Efficiency at Scale QCell Gambia Implements Wavetec Queue Management System (1)\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/05\/Driving-Service-Efficiency-at-Scale-QCell-Gambia-Implements-Wavetec-Queue-Management-System-1-1024x1024.png\" alt=\"Driving Service Efficiency at Scale QCell Gambia Implements Wavetec Queue Management System (1)\" width=\"1024\" height=\"1024\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/05\/Driving-Service-Efficiency-at-Scale-QCell-Gambia-Implements-Wavetec-Queue-Management-System-1-1024x1024.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/05\/Driving-Service-Efficiency-at-Scale-QCell-Gambia-Implements-Wavetec-Queue-Management-System-1-300x300.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/05\/Driving-Service-Efficiency-at-Scale-QCell-Gambia-Implements-Wavetec-Queue-Management-System-1-150x150.png 150w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/05\/Driving-Service-Efficiency-at-Scale-QCell-Gambia-Implements-Wavetec-Queue-Management-System-1-768x768.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/05\/Driving-Service-Efficiency-at-Scale-QCell-Gambia-Implements-Wavetec-Queue-Management-System-1-960x960.png 960w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/05\/Driving-Service-Efficiency-at-Scale-QCell-Gambia-Implements-Wavetec-Queue-Management-System-1-500x500.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/05\/Driving-Service-Efficiency-at-Scale-QCell-Gambia-Implements-Wavetec-Queue-Management-System-1-146x146.png 146w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/05\/Driving-Service-Efficiency-at-Scale-QCell-Gambia-Implements-Wavetec-Queue-Management-System-1-50x50.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/05\/Driving-Service-Efficiency-at-Scale-QCell-Gambia-Implements-Wavetec-Queue-Management-System-1-75x75.png 75w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/05\/Driving-Service-Efficiency-at-Scale-QCell-Gambia-Implements-Wavetec-Queue-Management-System-1-85x85.png 85w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/05\/Driving-Service-Efficiency-at-Scale-QCell-Gambia-Implements-Wavetec-Queue-Management-System-1-80x80.png 80w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/05\/Driving-Service-Efficiency-at-Scale-QCell-Gambia-Implements-Wavetec-Queue-Management-System-1.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><p id=\"caption-attachment-90657\" class=\"wp-caption-text\">Driving Service Efficiency at Scale QCell Gambia Implements Wavetec Queue Management System (1)<\/p><\/div>\n<h2>Implementation Approach<\/h2>\n<h5><b>Discovery<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Evaluated customer flow challenges across service centers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identified operational bottlenecks and service inefficiencies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Defined branch service workflows and queue requirements<\/span><\/li>\n<\/ul>\n<h5><b>Integration<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Configured queue workflows aligned with QCell\u2019s operations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Implemented customer calling and display systems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enabled centralized reporting capabilities<\/span><\/li>\n<\/ul>\n<h5><b>Pilot<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conducted live environment testing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Optimized queue handling processes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Validated operational performance before rollout<\/span><\/li>\n<\/ul>\n<h5><b>Scale Rollout<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deployed the solution across targeted customer service locations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Trained operational staff and branch teams<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enabled ongoing monitoring and support<\/span><\/li>\n<\/ul>\n<h2>Deployment Complexity<\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High daily customer footfall<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time service management requirements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multi-service operational environment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Need for uninterrupted customer service during deployment<\/span><\/li>\n<\/ul>\n<h2>Customer Journeys Enabled<\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Structured customer check-in and ticketing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time queue visibility for customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Streamlined routing to relevant service counters<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved waiting experience and service transparency<\/span><\/li>\n<\/ul>\n<h2>Results and Impact<\/h2>\n<table>\n<tbody>\n<tr>\n<td><b>KPI<\/b><\/td>\n<td><b>Before<\/b><\/td>\n<td><b>After<\/b><\/td>\n<td><b>Change<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Queue visibility<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Limited<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Real-time<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Improved operational transparency<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Customer flow management<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Manual<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Digitized<\/span><\/td>\n<td><span style=\"font-weight: 400;\">More structured operations<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Customer experience<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Inconsistent<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Streamlined<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Enhanced service experience<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Branch efficiency<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Reactive<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Optimized<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Improved service handling<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Why This Deployment Scaled<\/h2>\n<p><span style=\"font-weight: 400;\">The deployment was designed with scalability and operational flexibility in mind. Wavetec\u2019s QMS enabled QCell to standardize customer service operations while maintaining real-time visibility across service environments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The centralized architecture allowed operational teams to monitor service performance, optimize queue handling, and improve customer engagement without disrupting branch operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The successful inauguration of the deployment in the presence of His Excellency, the President of The Gambia, further reflected the strategic importance of the initiative and QCell\u2019s commitment to service modernization.<\/span><\/p>\n<h2>Future Expansion<\/h2>\n<p><span style=\"font-weight: 400;\">Potential future enhancements may include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expanded deployment across additional service locations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advanced analytics and customer insights<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integration with digital customer engagement channels<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enhanced reporting and performance monitoring capabilities<\/span><\/li>\n<\/ul>\n<p><b>FAQs<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>What solution was deployed for QCell?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Wavetec deployed its <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><span style=\"font-weight: 400;\">Queue Management Solution<\/span><\/a><span style=\"font-weight: 400;\"> to streamline customer flow and improve service center operations.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>What was the primary objective of the deployment?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The deployment aimed to modernize customer service operations, reduce inefficiencies, and improve overall customer experience.<\/span><\/p>\n<h2>About Wavetec\u2019s Telecom Solutions<\/h2>\n<p><span style=\"font-weight: 400;\">Wavetec delivers customer experience and self-service solutions for <\/span><a href=\"https:\/\/www.wavetec.com\/industries\/telecom\/en\/\"><span style=\"font-weight: 400;\">telecommunications<\/span><\/a><span style=\"font-weight: 400;\"> operators across multiple regions. Its solutions help organizations optimize customer journeys, improve operational visibility, and deliver scalable service experiences through intelligent queue management and digital transformation technologies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Looking to modernize customer service operations and improve customer experience across your service centers? Wavetec helps telecom operators deploy scalable customer experience solutions designed for operational efficiency and long-term growth.<\/span><\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><button type=\"button\" id=\"ubtn-5621\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a05d9fed8d2d\"  data-hover=\"#ffffff\" data-border-color=\"#0f66ff\" data-bg=\"#0f66ff\" data-hover-bg=\"#1a75ff\" data-border-hover=\"#1a75ff\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-5621'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#0f66ff;border-style:solid;background: #0f66ff;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1a75ff\"><\/span><span class=\"ubtn-data ubtn-text \" >Discover Queue Management<\/span><\/button><\/a><\/div>\n<h5><\/h5>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-9793\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a05d9fed8dd6\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#28a745\" data-hover-bg=\"#32b857\" data-border-hover=\"#32b857\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9793'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #28a745;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#32b857\"><\/span><span class=\"ubtn-data ubtn-text \" >Book a Free Demo<\/span><\/button><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>How QCell Modernized Customer Experience with Wavetec\u2019s Queue Management Solution &nbsp; Executive Summary QCell, one of The Gambia\u2019s leading telecommunications<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":35,"featured_media":90643,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[107],"class_list":["post-90642","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-africa","portfolio-types-telecom"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/portfolio\/90642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/comments?post=90642"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/media\/90643"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/media?parent=90642"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/portfolio-types?post=90642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}