{"id":18195,"date":"2021-03-03T18:55:46","date_gmt":"2021-03-03T18:55:46","guid":{"rendered":"https:\/\/test.wavetec.com\/?post_type=portfolio&#038;p=18195"},"modified":"2024-07-04T17:55:07","modified_gmt":"2024-07-04T17:55:07","slug":"ministry-of-health-uae","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/en-US\/case-studies\/ministry-of-health-uae\/","title":{"rendered":"Ministry of Health UAE"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1614548065076{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1><span style=\"color: #324ecf;\">Ministry of Health in UAE<\/span> Improves <span style=\"color: #ff8630;\">Patient Experience<\/span> through <span style=\"color: #ff8630;\">Wavetec\u2019s<\/span> Queuing &amp; Signage Solutions<\/h1>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-2524\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69dfcd1bc8882\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#fe8630\" data-hover-bg=\"#324ecf\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2524'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #fe8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#324ecf\"><\/span><span class=\"ubtn-data ubtn-text \" >Get a Free Demo<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;20863&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1617227319400{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; bg_type=&#8221;bg_color&#8221; bg_override=&#8221;full&#8221; bg_color_value=&#8221;#f6f6f6&#8243;][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #324ecf;\">17+<\/span><br \/>\nSystems<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #ff8630;\">17+<\/span><br \/>\nLocation<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;.vc_custom_1614519814833{margin-bottom: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\">Product\/Solution:<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;16361&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1622011605691{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;20851&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<h2>Company Background<\/h2>\n<p>The <span style=\"color: #324ecf;\"><strong>Ministry of Health and Prevention<\/strong><\/span> is the ministry of the Government of the United Arab Emirates which is responsible for the implementation of health care policy in all areas of technical, material, along with coordination with the Ministries of State, and cooperation with the private sector in health locally and internationally.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1614798709035{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h2>Problems Faced By Ministry Of Health (MOH)<\/h2>\n<p>Ministry of health being the leading healthcare organization in the United Arab Emirates faced numerous challenges in managing the workflow for their patients. Following are some of the highlights;[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1614798720084{padding-top: 20px !important;}&#8221;][vc_column_text]<\/p>\n<ul class=\"List-Style-Clr-Blue\" style=\"color: #3b3b3b;\">\n<li>Organize customer flow and reduce patient anxiety and waiting times<\/li>\n<li>Previous Patient Flow Management System of MOH was not integrated with their backend system.<\/li>\n<li>Absence of centralized reporting system for capturing data<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1614798724495{padding-top: 20px !important;}&#8221;][vc_column_text]<\/p>\n<ul class=\"List-Style-Clr-Orange\" style=\"color: #3b3b3b;\">\n<li>Mismanagement of patient flows due to heavy footfall<\/li>\n<li>Absence of automatized Process flows for Visa Services<\/li>\n<li>There was a need to reduce operational cost and improve efficiency<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Queue Management System \u2013 Wavetec\u2019s Proposed Solution<\/h2>\n<p>As many of the patients attending the ministry of health were faced with problems mentioned above, a solution was needed to eliminate patient queues and organize customer flow. In order to improve patient experience and staff efficiency, Ministry of Health invested in <a href=\"https:\/\/www.wavetec.com\/industries\/healthcare\/hospitals-and-clinics\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">patient flow management system<\/a> from Wavetec.<\/p>\n<p>Wavetec designed and installed its advanced patient Flow Management System\u2019 at Ministry of health integrated with their backend system to efficiently organize staff, resources and patient queues so that its patients receive the right care at the right time in a comfortable environment.[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;20876&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;20888&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;20882&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;20870&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][\/vc_column_inner][\/vc_row_inner][vc_column_text]A virtual patient queue is formed by first booking an <a href=\"https:\/\/www.wavetec.com\/solutions\/smart-online-appointment-booking-and-scheduling-software\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">online appointment<\/a> from the website then carry printout of the appointment receipt with a Barcode on it while visiting MOH facility where they can then scan the Barcode on the Wavetec\u2019s Ticketing Kiosk which issues a ticket in return for the patient and he\/she waits in the waiting area for his\/her turn. This <a href=\"https:\/\/www.wavetec.com\/solutions\/take-a-number\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">take-a ticket<\/a> solution eliminates crowded service areas and optimizes customer flow by allowing customers to join a queue before they arrive. Enable customers to choose their nearest branch, take a ticket by simply scanning the Barcode on the Ticketing Kiosk, and join the queue when it\u2019s their turn.<\/p>\n<p><span style=\"color: #00cef8;\"><a href=\"\/solutions\/digital-signage\/\" target=\"_blank\" rel=\"noopener noreferrer\">Integrated Digital Signage displays<\/a><\/span> show a variety of content; displays in different departments to run different hospital videos and messages along with queue status, allowing patients to keep track of ticket numbers being called forward in their respective queues.<\/p>\n<p>Wavetec streamlined the entire workflow for visa services of MOH by designing and deploying customized <a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Queue management solution<\/a>, which helped their patients to be automatically intimated for the particular workflow\/process they need to follow for visa services.<\/p>\n<p>Installation of multiple Wavetec\u2019s LCD\u2019s at MOH guides patients through the entire process of visa and transfers, towards the next step automatically once the first step of the visa process is completed by the patient with the same ticket number issued to the patient through the ticketing kiosk.<\/p>\n<p>The Ministry of health has three main categories\/processes that consist of different subsets of steps to be followed by the patients in order to complete the visa process and Wavetec developed customized workflows for these categories which automatically intimates patients the process for the category they select step by step in order to run the operations smoothly and directing customers in an organized way.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1614799841715{border-left-width: 3px !important;border-left-color: #00cef8 !important;border-left-style: solid !important;}&#8221;][vc_column_text]Below are the different visa processes\/categories of MOH followed by different steps included in each process\/category;[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1614799519012{margin-bottom: 5px !important;}&#8221;]<strong>1. APPLYING FOR NEW VISA<\/strong><br \/>\nFor a patient to apply for new visa undergo the below steps;[\/vc_column_text][vc_single_image image=&#8221;9243&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1614799630278{margin-bottom: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1614799522918{margin-bottom: 5px !important;}&#8221;]<strong>2. RENEWAL OF THE VISA<\/strong><br \/>\nFor a patient to apply for renewal of the visa undergo the below steps;[\/vc_column_text][vc_single_image image=&#8221;9244&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1614799634275{margin-bottom: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1614799527875{margin-bottom: 5px !important;}&#8221;]<strong>3. SPECIAL TEST FOR LADIES ONLY<\/strong><br \/>\nPregnant ladies undergo the below steps;[\/vc_column_text][vc_single_image image=&#8221;9245&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1614799637969{margin-bottom: 0px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1614800639575{margin-bottom: 30px !important;background-color: #e5fafd !important;border-radius: 35px !important;}&#8221;][vc_column_text]Ministry of health faced major issues where patients were unaware of the process for visa services and which steps needed to be followed for a particular visa process\/category. It created chaos at the reception area because patients first used to ask for the steps that were needed to be followed for a particular visa process thus leading towards mismanagement of the workflows and dissatisfied patients.<\/p>\n<p>Wavetec through its queuing solution made processes transparent for the patients as they can enter into a virtual queue and then automatically guided about the visa processes followed by a medical report of the patient that is sent directly to the residency department for visa processing which eliminates the hassle of patients to revisit the facility and collect their medical reports.[\/vc_column_text][\/vc_column][vc_column][vc_column_text]MOH now deals with the patients in an organized way because all the workflows concerning visa process have been predefined and automatic through Wavetec\u2019s Queue Management Solution. Also, it helps MOH define it\u2019s per day limit of serving patients on the website where the patient can view the details and book an online appointment accordingly thus reducing dissatisfied customers who priorly visited the facility and were sometimes unable to get an appointment due to long queues and per day limit of MOH to serve patients.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;top&#8221; bg_type=&#8221;bg_color&#8221; bg_override=&#8221;full&#8221; bg_color_value=&#8221;#fcfcfc&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Results<\/h2>\n<p>Ministry of health relies on Wavetec\u2019s innovative solution for <a href=\"https:\/\/www.wavetec.com\/industries\/healthcare\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">healthcare industries<\/a> after witnessing Wavetec\u2019s strong foothold in the market across various different industries along with the competitive advantage of manufactures based in UAE. The project was completed in specified timelines and has seamlessly reorganized the queuing and waiting experience at MOH.<br \/>\nThe numbers of customer complaints have drastically reduced after the deployment of the new system, which has been possible with round the clock technical support of Wavetec\u2019s staff based in UAE.<br \/>\nPatients and their attendants now no longer have to go through long un-organized queues with unusual waits along with unorganized processes. The process of visa services at MOH has now been predefined and automatic leading towards efficient management of the facility and satisfied customers.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ministry of Health in UAE Improves Patient\u2019s Experience through Installation of Wavetec\u2019s Queue Management and&hellip;<\/p>\n","protected":false},"author":1,"featured_media":20894,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[105],"class_list":["post-18195","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-middle-east","portfolio-types-healthcare"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/portfolio\/18195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/comments?post=18195"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/media\/20894"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/media?parent=18195"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/portfolio-types?post=18195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}