30+<\/span>[\/vc_column_text][\/vc_column][vc_column width=”5\/12″ offset=”vc_col-lg-offset-1″][vc_column_text css=”.vc_custom_1614519814833{margin-bottom: 0px !important;}”]<\/p>\n
Product\/Solution:<\/p>\n
[\/vc_column_text][vc_single_image image=”17906″ img_size=”full” alignment=”center” css=”.vc_custom_1617836060684{margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Cable & Wireless Seychelles (CWS) is the leading telecommunications company in the country. Having started out by establishing the first global connection in Seychelles in 1893, to becoming the national provider of choice, today, CWS facilitates businesses, homes and individuals with state-of-the-art communication solutions \u2013 supplied using the fastest LTE 4G+ network, the only 5G network in Seychelles and an advanced fibre optic link.
Mission<\/h2>\n [\/vc_column_text][vc_column_text]Much like Wavetec in its affinity to innovation, CWS too strives to stay abreast with technological improvements, so that it can continue to provide personalised solutions that guarantee customer satisfaction.<\/p>\n
They have also become wary of their carbon footprint, calculating that their bills required the felling of about 115 trees per annum. As of early June 2020, CWS has gone paperless \u2013 the newest member of age digitisation! Hoping to continue the same level of customer service and care, they have both digital and non-digital options \u2013 a QR code issued via a smartphone, or on a free customer card available at the customer service counter.<\/p>\n
Once the customer\u2019s identity has been confirmed, the kiosk displays their account and billing details, including offering the facility of paying on the spot, and receiving email confirmations and receipts. These features will be further elaborated upon below.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=”middle”][vc_column width=”7\/12″][vc_column_text]<\/p>\n
Needs<\/h2>\n [\/vc_column_text][vc_column_text]All this necessitated that they upgrade and modernise their existing self-service solutions. And so Wavetec was honoured to collaborate in the improvement and optimisation of their operational and functional capabilities.<\/p>\n
CWS\u2019 existing self-service kiosks did not support many of the services and flows needed for a business of their calibre and with their client base, resulting in operational capacity becoming limited. These in turn lead management to struggle with proactively serving existing and potential customers.<\/p>\n
The issues included:<\/strong><\/p>\n\nLimited operating hours,<\/li>\n Limited flows, functions and customer servicing capabilities,<\/li>\n High operational costs and inadequate returns on investments,<\/li>\n Operational complexity hampering new product and package introduction and rollout.<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column][vc_column width=”5\/12″][vc_single_image image=”18331″ img_size=”full” css=”.vc_custom_1615064040739{margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row][vc_column]
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<\/path><\/path><\/path><\/svg><\/div> <\/div> <\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_height=”yes”][vc_column][vc_column_text]<\/p>\nMeans<\/h2>\n [\/vc_column_text][vc_column_text]Working with and installing Wavetec\u2019s Self Service Kiosks has helped achieve business objectives and aided in mitigating front-line operational challenges, as listed above. And so, Cable and Wireless Seychelles has been successful in introducing new services and packages, all while offering convenient service points to its customers.<\/p>\n
Amongst the services now available, are:[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/2″]
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<\/path><\/path><\/path><\/svg><\/div> <\/div> <\/div><\/div><\/div>[vc_column_text]1. Introduction of card and online payment facility[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]2. Addition of new flows and their effective marketing through the kiosk, in its capacity as digital signage[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″]\n\t\t\t\t\t\t
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<\/path><\/path><\/path><\/svg><\/div> <\/div> <\/div><\/div><\/div>[vc_column_text]3. Instant and prepaid SIM issuance and dispensing[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″]\n\t\t\t\t\t\t
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<\/path><\/path><\/path><\/svg><\/div> <\/div> <\/div><\/div><\/div>[vc_column_text]4. Bill payments using QR and barcode scanning[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″]\n\t\t\t\t\t\t
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<\/path><\/path><\/path><\/svg><\/div> <\/div> <\/div><\/div><\/div>[vc_column_text]5. Booster purchases \u2013 for internet and mobile phone data package[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1615066173986{background-color: #eafbfe !important;border-radius: 35px !important;}”][vc_column_text]6. Availability of services 24\/7Their enterprising spirit is ever-evident in the utilisation of these kiosks as collaborative marketing tools \u2013 part of a monthly draw which offers exciting prizes, or as digital signage to display targeted ads. These can be found present as indoors and outdoors facilities, the latter seen below.<\/p>\n
With numerous locations of deployment, and being social media engagement active, it is no doubt that this is precisely the kind of partner many dream of. One who appreciates the full potential of the services and products deployed, and is willing and able to make use of it for self- and consumer-interest. [\/vc_column_text][\/vc_column][vc_column][vc_column_text]<\/p>\n
Cable & Wireless Kiosk Locations Across Seychelles<\/h2>\n [\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
\nButcher\u2019s Grill Unity House<\/li>\n Victoria Customer Service Centre (9 Kiosks)<\/strong><\/li>\nEden Plaza<\/li>\n Airport<\/li>\n Anse Boileau Exchange<\/li>\n Anse Royale<\/li>\n Anse Aux Pins Exchange<\/li>\n Sunshine Customer Service Centre<\/li>\n Beau Vallon Customer Service Centre<\/li>\n OJ Mall Victoria<\/li>\n IOT<\/li>\n KB Emporium (Providence)<\/li>\n La Digue CSC<\/li>\n Lemuria<\/li>\n Mont Fleuri RLU<\/li>\n Perseverance Post Office<\/li>\n Praslin Airport<\/li>\n Praslin CSC (2 Kiosks)<\/strong><\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
\nRaffles Staff<\/li>\n Anse Etoile Exchange<\/li>\n ProWash Roche Caiman<\/li>\n KB Emporium Providence<\/li>\n STA La Misere<\/li>\n Anse Reunion Customer Service Centre<\/li>\n Airport<\/li>\n Grand Anse Customer Service Centre<\/li>\n Anse Kerlan<\/li>\n Cote D\u2019or<\/li>\n Baie Ste Anne DA (2 Kiosks)<\/strong><\/li>\nBeau Vallon CSC<\/li>\n Butchers Grill Unity House<\/li>\n Eden Plaza<\/li>\n Independence House<\/li>\n Roche Caiman DA<\/li>\n Victoria Post Office<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"
Cable and Wireless chooses Wavetec\u2019s SIM Dispensing Solution to provide customers with an easy way…<\/p>\n","protected":false},"author":1,"featured_media":18319,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[107],"class_list":["post-18175","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-africa","portfolio-types-telecom"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/portfolio\/18175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/comments?post=18175"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/media\/18319"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/media?parent=18175"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/en-US\/wp-json\/wp\/v2\/portfolio-types?post=18175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}