{"id":93650,"date":"2026-10-13T12:20:52","date_gmt":"2026-10-13T12:20:52","guid":{"rendered":"https:\/\/www.wavetec.com\/?post_type=portfolio&p=93650"},"modified":"2026-10-13T12:20:52","modified_gmt":"2026-10-13T12:20:52","slug":"clsc-de-chicoutimi-patient-flow","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/de\/case-studies\/clsc-de-chicoutimi-patient-flow\/","title":{"rendered":"CLSC de Chicoutimi Qubec, Canada"},"content":{"rendered":"

How CLSC de Chicoutimi Streamlined Patient Flow with Wavetec<\/h1>\n

\"How<\/a><\/h2>\n

Executive Summary<\/h2>\n

In Qu\u00e9bec, the first contact with the health network often happens at a local service point. The Government of Qu\u00e9bec’s first-line care policy defines first-line services as the ones a person consults first for a health problem, and it names<\/span> CLSCs (centres locaux de services communautaires)<\/span><\/a> among them. For the patient, the experience of that first visit starts in the waiting area: getting a ticket, understanding the queue and knowing when to move.<\/span><\/p>\n

CLSC de Chicoutimi operates within the Centre int\u00e9gr\u00e9 universitaire de sant\u00e9 et de services sociaux du Saguenay\u2013Lac-Saint-Jean. The site needed a localized, patient-friendly solution that could handle distinct appointment flows and fit with its existing technical infrastructure.<\/span><\/p>\n

Wavetec<\/span><\/a>, working with<\/span> Perron Telecom<\/span><\/a>, configured and deployed a patient-flow and<\/span> queue management solution<\/span><\/a> built around four connected elements: a desktop ticket dispensing unit (TDU) with a French-language ticketing experience, French-language announcements,<\/span> Donatello digital signage<\/span><\/a> for patient-facing communication, and the<\/span> Spectra<\/span><\/a> dashboard for queue visibility and operational reports.<\/span><\/p>\n

The result is a waiting area where ticketing, announcements, signage and reporting work as one system, in the language patients use.<\/span><\/p>\n

With 11 offices, customers in more than 80 countries and deployments across 30+ US States, including every Canadian province, Wavetec delivers projects like this one through local partners and its own engineering, hardware and support teams.<\/span><\/p>\n

What Is a Patient Flow Management System?<\/h2>\n

A <\/span>patient flow<\/span><\/a> management system organizes how people move through a healthcare facility, from the moment they ask for a service to the moment they are called. It combines ticketing, call-forwarding<\/a>, waiting-area displays and analytics so that patients know where they stand and staff and managers can see what is happening in real time.<\/span><\/p>\n

What was the Challenge that CLSC de Chicoutimi faced?<\/h2>\n

CLSC de Chicoutimi faced three requirements at once:<\/span><\/p>\n