{"id":86818,"date":"2026-03-27T10:28:18","date_gmt":"2026-03-27T10:28:18","guid":{"rendered":"https:\/\/www.wavetec.com\/?post_type=portfolio&#038;p=86818"},"modified":"2026-03-27T10:28:18","modified_gmt":"2026-03-27T10:28:18","slug":"queue-management-due-leoni-pharmacy","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/de\/case-studies\/queue-management-due-leoni-pharmacy\/","title":{"rendered":"Due Leoni Pharmacy, Europe"},"content":{"rendered":"<h1><b>How a Retail Pharmacy in Rome Streamlined Multi-Service Customer Flow with Wavetec\u2019s Queue Management System<\/b><\/h1>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-6545\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a088b5af0745\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#ff9500\" data-hover-bg=\"#ff9500\" data-border-hover=\"#ff9500\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-6545'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #ff9500;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#ff9500\"><\/span><span class=\"ubtn-data ubtn-text \" >Get Started For Free<\/span><\/button><\/a><\/div>\n<h5><\/h5>\n<h2>Executive Summary<\/h2>\n<p><span style=\"font-weight: 400;\">Due Leoni, a pharmacy in Rome serving approximately 300 customers daily, deployed Wavetec\u2019s <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><span style=\"font-weight: 400;\">Queue Management System<\/span><\/a><span style=\"font-weight: 400;\"> to structure customer flow across multiple service categories. The solution combined kiosk-based ticketing through the <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/take-a-number\/\"><span style=\"font-weight: 400;\">F-19 Ticketing Kiosk<\/span><\/a><span style=\"font-weight: 400;\">, centralized queue orchestration via the <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/\"><span style=\"font-weight: 400;\">Spectra Controller<\/span><\/a><span style=\"font-weight: 400;\">, staff-side queue management through the WebTSU interface, and real-time digital signage powered by <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/\"><span style=\"font-weight: 400;\">Donatello<\/span><\/a><span style=\"font-weight: 400;\">. The system introduced multilingual interaction, category-based routing, and clear service visibility. The deployment enabled a scalable and operationally efficient queue model tailored for retail pharmacy environments.<\/span><\/p>\n<h2>Client Profile<\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Industry:<\/b><span style=\"font-weight: 400;\"> Retail Pharmacy<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Region:<\/b><span style=\"font-weight: 400;\"> Rome, Italy<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Channels:<\/b><span style=\"font-weight: 400;\"> Self-service kiosk, digital signage, service desks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Core Use Cases:<\/b><span> Queue management, service categorization, customer flow optimization, multilingual service delivery<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-86819\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/feature-image.jpeg\" alt=\"\" width=\"1600\" height=\"1066\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/feature-image.jpeg 1600w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/feature-image-300x200.jpeg 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/feature-image-1024x682.jpeg 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/feature-image-768x512.jpeg 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/feature-image-1536x1023.jpeg 1536w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/feature-image-500x333.jpeg 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/feature-image-360x240.jpeg 360w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/feature-image-219x146.jpeg 219w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/feature-image-50x33.jpeg 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/feature-image-113x75.jpeg 113w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/p>\n<h2>The Challenge<\/h2>\n<p><span style=\"font-weight: 400;\">Due Leoni operates in a high-footfall retail pharmacy environment with approximately 300 daily customers and multiple service types. The pharmacy required a structured system to manage customer flow across six distinct service categories while maintaining simplicity for both staff and visitors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Beyond operational needs, the environment introduced an additional constraint. The pharmacy was designed by Sartoretto Verna, a firm known for premium retail and healthcare architecture. Any deployed system needed to integrate seamlessly into the physical space without disrupting its visual identity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The pharmacy also required bilingual accessibility in Italian and English, along with a clear and intuitive way to identify service categories through ticketing.<\/span><\/p>\n<h2>Why the Previous Model Did Not Scale<\/h2>\n<h5>Legacy Constraint<\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unstructured queue handling across service types<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No standardized ticket categorization<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of multilingual interface<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No digital queue visibility<\/span><\/li>\n<\/ul>\n<h5>Operational Impact<\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inefficient routing and service delays<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Limited visibility for staff and customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduced accessibility for non-Italian speakers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer uncertainty and inconsistent service flow<\/span><\/li>\n<\/ul>\n<h2>Solution Overview<\/h2>\n<p><a href=\"https:\/\/www.wavetec.com\/\"><span style=\"font-weight: 400;\">Wavetec<\/span><\/a><span style=\"font-weight: 400;\"> deployed a modular queue management ecosystem combining the <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/take-a-number\/\"><span style=\"font-weight: 400;\">F-19 Ticketing Kiosk<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/\"><span style=\"font-weight: 400;\">Spectra<\/span><\/a><span style=\"font-weight: 400;\"> Queue Management Controller, WebTSU Staff Interface, and <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/media-player\/\"><span style=\"font-weight: 400;\">Donatello XPI Digital Signage Player<\/span><\/a><span style=\"font-weight: 400;\">\u00a0to structure in-store customer flow.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The solution enabled category-based ticket issuance through the F-19 kiosk, centralized queue orchestration via Spectra, staff-side ticket calling and queue control through WebTSU, and real-time queue visibility across displays powered by Donatello. Service execution was managed across six operative desks, supported by remote monitoring and SLA-backed support.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-86840 aligncenter\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/collage.png\" alt=\"\" width=\"457\" height=\"386\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/collage.png 386w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/collage-300x253.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/collage-173x146.png 173w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/collage-50x42.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/collage-89x75.png 89w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/><\/p>\n<h2>Technical Architecture Behind the Deployment<\/h2>\n<h5><b>Channel Layer<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/take-a-number\/\"><span style=\"font-weight: 400;\">F-19 self-service kiosk<\/span><\/a><span style=\"font-weight: 400;\">\u00a0with a 17-inch touchscreen interface for ticket issuance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/\"><span style=\"font-weight: 400;\">Digital signage<\/span><\/a><span style=\"font-weight: 400;\">\u00a0displays showing live queue updates<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Six service desks operating through the WebTSU web-based interface for ticket calling and queue management<\/span><\/li>\n<\/ul>\n<h5><b>Middleware and Orchestration<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/features\/#features\"><span style=\"font-weight: 400;\">Spectra Controller<\/span><\/a><span style=\"font-weight: 400;\">\u00a0acting as the queue engine<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Handles ticket generation, queue sequencing, desk allocation, and announcement logic<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintains real-time synchronization between devices<\/span><\/li>\n<\/ul>\n<h5><b>Enterprise Integrations<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Local system integration across kiosk, controller, and display network<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supports Ethernet and optional Wi-Fi connectivity for flexible deployment<\/span><\/li>\n<\/ul>\n<h5><b>Data Layer<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Centralized ticket and queue state management within the <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/reporting\/#reporting\"><span style=\"font-weight: 400;\">Spectra Controller<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time processing of queue status and service flow<\/span><\/li>\n<\/ul>\n<h5><b>Device Operations and Monitoring<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remote support model active Monday to Friday, 9:00 to 17:00<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SLA defined at N4H for software-blocking issues<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensures continuity and rapid issue resolution<\/span><\/li>\n<\/ul>\n<h5><b>Security and Compliance<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Controlled access to system configuration and operations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Secure local network communication between devices<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stable embedded operating systems across hardware components<\/span><\/li>\n<\/ul>\n<h2>Implementation Approach<\/h2>\n<h5><b>Discovery<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mapped customer flow across six service categories<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identified multilingual and usability requirements<\/span><\/li>\n<\/ul>\n<h5><b>Integration<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Configured ticket logic using category-based identifiers (1 letter + 3 digits)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aligned system behavior with pharmacy service structure<\/span><\/li>\n<\/ul>\n<h5><b>Pilot<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Validated queue sequencing, display synchronization, and service desk coordination<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tested multilingual interface usability<\/span><\/li>\n<\/ul>\n<h5><b>Scale Rollout<\/b><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full deployment at primary branch<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Architecture designed for replication across additional locations<\/span><\/li>\n<\/ul>\n<h2>Customer Journeys Enabled<\/h2>\n<p><span style=\"font-weight: 400;\">Customers enter the pharmacy and interact with the <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/take-a-number\/\"><span style=\"font-weight: 400;\">F-19 kiosk<\/span><\/a><span style=\"font-weight: 400;\"> to select their required service category. The interface supports both Italian and English, ensuring accessibility across customer segments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Upon selection, a ticket is generated using a structured format that encodes the service category, allowing both customers and staff to immediately recognize the service type.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers monitor their position through digital signage powered by <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/media-player\/\"><span style=\"font-weight: 400;\">Donatello<\/span><\/a><span style=\"font-weight: 400;\">, which displays the active ticket and assigned service desk in real time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When called, customers proceed directly to the designated counter, where service delivery is managed through the centralized <a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/\">Spectra<\/a> system. <\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-86847 aligncenter\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/wavetec-queuing-CJ-due-leoni.png\" alt=\"\" width=\"699\" height=\"591\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/wavetec-queuing-CJ-due-leoni.png 1206w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/wavetec-queuing-CJ-due-leoni-300x253.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/wavetec-queuing-CJ-due-leoni-1024x865.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/wavetec-queuing-CJ-due-leoni-768x649.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/wavetec-queuing-CJ-due-leoni-500x422.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/wavetec-queuing-CJ-due-leoni-173x146.png 173w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/wavetec-queuing-CJ-due-leoni-50x42.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/03\/wavetec-queuing-CJ-due-leoni-89x75.png 89w\" sizes=\"auto, (max-width: 699px) 100vw, 699px\" \/><\/p>\n<h2>Results<\/h2>\n<p><span style=\"font-weight: 400;\">The deployment delivered structured and measurable improvements in how customer flow is managed within the pharmacy environment.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Service categorization introduced clarity in routing, reducing confusion at service desks.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time visibility improved customer confidence and reduced perceived waiting time.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multilingual interaction expanded accessibility for a broader customer base.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Centralized control enabled staff to manage six service categories efficiently without manual intervention.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The system created a repeatable operational model suitable for future branch expansion.<\/span><\/li>\n<\/ul>\n<h2>Why This Deployment Scaled<\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The system replaced a generic queue model with a category-driven structure aligned to actual pharmacy services.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The architecture remained compact and modular, allowing deployment without complex infrastructure requirements.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The combination of kiosk, controller, and signage created a unified system rather than isolated components.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multilingual support ensured usability across diverse customer segments without additional complexity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The design-first approach ensured the technology complemented the physical environment instead of disrupting it.<\/span><\/li>\n<\/ul>\n<p><b>FAQs<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Can this system support multiple service categories in a pharmacy?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Yes. This deployment supports six distinct service categories with structured ticketing and routing.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Does the solution support multilingual interfaces?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Yes. Customers can interact with the system in both Italian and English.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Is the system suitable for small or mid-sized retail environments?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Yes. The modular architecture is designed for compact deployments while remaining scalable.<\/span><\/p>\n<h2>About Wavetec\u2019s Retail Solutions<\/h2>\n<p><span style=\"font-weight: 400;\">Wavetec provides queue management and customer flow solutions designed for <\/span><a href=\"https:\/\/www.wavetec.com\/case-studies\/?_categories=retail\"><span style=\"font-weight: 400;\">retail<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/drive.google.com\/drive\/folders\/1-a8BQe1o1vYxrBEkXU9zV7P8Ndo8fh2Y?usp=drive_link\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">healthcare<\/span><\/a><span style=\"font-weight: 400;\"> environments. The platform enables structured service delivery, real-time visibility, and scalable operations through integrated hardware and software systems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Talk to Wavetec about implementing a scalable queue management system for retail and pharmacy environments.<\/span><\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><button type=\"button\" id=\"ubtn-2368\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a088b5af0845\"  data-hover=\"#ffffff\" data-border-color=\"#0f66ff\" data-bg=\"#0f66ff\" data-hover-bg=\"#1a75ff\" data-border-hover=\"#1a75ff\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2368'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#0f66ff;border-style:solid;background: #0f66ff;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1a75ff\"><\/span><span class=\"ubtn-data ubtn-text \" >Discover Queue Management<\/span><\/button><\/a><\/div>\n<h5><\/h5>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-4451\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a088b5af08ee\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#28a745\" data-hover-bg=\"#32b857\" data-border-hover=\"#32b857\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-4451'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #28a745;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#32b857\"><\/span><span class=\"ubtn-data ubtn-text \" >Book a Free Demo<\/span><\/button><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>How a Retail Pharmacy in Rome Streamlined Multi-Service Customer Flow with Wavetec\u2019s Queue Management System &nbsp; Executive Summary Due Leoni,<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":35,"featured_media":86833,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[105],"class_list":["post-86818","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-europe","portfolio-types-healthcare"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/portfolio\/86818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/comments?post=86818"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/media\/86833"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/media?parent=86818"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/portfolio-types?post=86818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}