{"id":86178,"date":"2026-02-13T09:00:34","date_gmt":"2026-02-13T09:00:34","guid":{"rendered":"https:\/\/www.wavetec.com\/?post_type=portfolio&#038;p=86178"},"modified":"2026-02-13T09:00:34","modified_gmt":"2026-02-13T09:00:34","slug":"queue-management-villa-betania-europe","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/de\/case-studies\/queue-management-villa-betania-europe\/","title":{"rendered":"Villa Betania Clinic, Europe"},"content":{"rendered":"<h1><b>Modernizing Patient Flow at Villa Betania Clinic in Rome with Wavetec\u2019s Queue Management Solution<\/b><\/h1>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-1626\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a09a1203c447\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#ff9500\" data-hover-bg=\"#ff9500\" data-border-hover=\"#ff9500\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-1626'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #ff9500;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#ff9500\"><\/span><span class=\"ubtn-data ubtn-text \" >Get Started For Free<\/span><\/button><\/a><\/div>\n<p>&nbsp;<\/p>\n<h5><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-86200 size-full\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-feature-image.jpg\" alt=\"\" width=\"1200\" height=\"584\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-feature-image.jpg 1200w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-feature-image-300x146.jpg 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-feature-image-1024x498.jpg 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-feature-image-768x374.jpg 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-feature-image-500x243.jpg 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-feature-image-260x127.jpg 260w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-feature-image-50x24.jpg 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-feature-image-150x73.jpg 150w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/h5>\n<h2>Overview<\/h2>\n<p><span style=\"font-weight: 400;\">Villa Betania is a healthcare clinic located in Rome, Italy, and part of the Giomi Healthcare Group. Serving both inpatients and outpatients, the clinic manages a complex healthcare environment that includes multiple reception areas, blood lab services, diagnostics, and specialized procedures. With a diverse patient base and a large percentage of elderly patients, Villa Betania required a queuing experience that was simple, clear, and easy to navigate.<\/span><\/p>\n<h2>The Challenge: Creating A Simple Patient Journey<\/h2>\n<p><span style=\"font-weight: 400;\">Villa Betania previously used an automated queuing approach, but the overall journey was not optimized. Patients would often walk directly to counters based on their category, creating confusion and an inconsistent service flow across departments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Designing a new queuing logic was challenging because the clinic offered 13 service categories, each with its own sub-category menu. The clinic also required the service categories to be displayed in three languages: Italian, English, and Spanish, ensuring accessibility for all patients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, Villa Betania planned a phased rollout, starting with no integrations in Phase 1, followed by web appointment integration in Phase 2. This required a flexible system that could evolve with the clinic\u2019s future needs.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>Solution<\/h2>\n<p><span style=\"font-weight: 400;\">Wavetec implemented a <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><span style=\"font-weight: 400;\">complete queue management ecosystem<\/span><\/a><span style=\"font-weight: 400;\"> designed specifically for healthcare operations. The solution included:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/take-a-number\/\"><b>M-13 Self-Service Kiosk<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> A 17-inch M-13 kiosk was deployed, equipped with two thermal printers for efficient ticket issuance. It also included a QR reader and card reader to support future appointment and identification workflows in Phase 2.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/\"><b>Donatello Digital Signage<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Villa Betania required digital signage across 12 different TV screens. Wavetec equipped 13 monitors with Donatello controllers, enabling customized layouts based on each clinic area. Monitors were divided into groups, ensuring that each area displayed only the relevant queue calls, such as reception-only ticket calls for reception screens.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Multimedia Waiting Experience:<\/b><span style=\"font-weight: 400;\"> Beyond ticket display, the screens also supported video content and RSS feeds, improving the patient waiting experience.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/whatsapp-virtual-queuing-solution\/\"><b>WhatsApp Queuing<\/b><\/a><b> in Three Languages:<\/b><span style=\"font-weight: 400;\"> Patients could access digital ticketing through WhatsApp in Italian, English, and Spanish, enabling a more convenient and modern queuing option.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/\"><b>Spectra Dashboard<\/b><\/a><b> and Real-Time Analytics:<\/b><span style=\"font-weight: 400;\"> Wavetec\u2019s Spectra dashboard provided real-time statistics, business intelligence, and performance insights to support better operational control.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Remote Support:<\/b><span style=\"font-weight: 400;\"> Wavetec provided remote support Monday to Friday from 9:00 to 17:00, with an SLA of N4H for software blocking errors, ensuring quick response in critical situations.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-86179  aligncenter\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-collage.png\" alt=\"\" width=\"477\" height=\"403\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-collage.png 386w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-collage-300x253.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-collage-173x146.png 173w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-collage-50x42.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-collage-89x75.png 89w\" sizes=\"auto, (max-width: 477px) 100vw, 477px\" \/><\/p>\n<h2>Customer Journey<\/h2>\n<p><span style=\"font-weight: 400;\">The queue management solution improved the patient journey at Villa Betania through a structured flow:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-86193 size-full\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-customer-journey.png\" alt=\"\" width=\"2000\" height=\"1000\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-customer-journey.png 2000w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-customer-journey-300x150.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-customer-journey-1024x512.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-customer-journey-768x384.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-customer-journey-1536x768.png 1536w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-customer-journey-500x250.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-customer-journey-260x130.png 260w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-customer-journey-50x25.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2026\/02\/vb-customer-journey-150x75.png 150w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/p>\n<h2>The Results<\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improved Patient Navigation:<\/b><span style=\"font-weight: 400;\"> Clear ticketing and grouped <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/media-player\/\"><span style=\"font-weight: 400;\">digital signage<\/span><\/a><span style=\"font-weight: 400;\"> reduced confusion and improved movement across departments.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enhanced Communication:<\/b><span style=\"font-weight: 400;\"> Multi-language support and <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/whatsapp-virtual-queuing-solution\/how-it-works\/#whatsapp-how-it-works\"><span style=\"font-weight: 400;\">WhatsApp ticketing<\/span><\/a><span style=\"font-weight: 400;\"> made the system accessible and convenient for a wide range of patients.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Operational Efficiency:<\/b> <a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/features\/#features\"><span style=\"font-weight: 400;\">Spectra dashboards<\/span><\/a><span style=\"font-weight: 400;\"> provided real-time visibility and performance statistics, improving staff coordination and queue control.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Better Waiting Experience:<\/b><span style=\"font-weight: 400;\"> Digital signage with multimedia content created a more modern and less stressful waiting environment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reliable Support and Stability:<\/b> Remote support and SLA coverage ensured smooth daily operations and reduced downtime risk.<\/li>\n<\/ul>\n<h2>Conclusion<\/h2>\n<p><span style=\"font-weight: 400;\">With Wavetec\u2019s Queue Management Solution, Villa Betania successfully modernized its patient flow with a stable, flexible, and easy-to-use system built for healthcare complexity. By combining WhatsApp ticketing, self-service kiosk functionality, Donatello digital signage, and Spectra analytics, the clinic improved <\/span><a href=\"https:\/\/www.wavetec.com\/case-studies\/?_categories=healthcare\"><span style=\"font-weight: 400;\">patient experience<\/span><\/a><span style=\"font-weight: 400;\">, streamlined operations, and prepared for future appointment integration.<\/span><\/p>\n<p><b>Want to Improve Patient Flow?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Wavetec\u2019s Queue Management Solutions help clinics and hospitals reduce wait times, improve communication, and enhance operational performance.<\/span><\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><button type=\"button\" id=\"ubtn-5912\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a09a1203c52e\"  data-hover=\"#ffffff\" data-border-color=\"#0f66ff\" data-bg=\"#0f66ff\" data-hover-bg=\"#1a75ff\" data-border-hover=\"#1a75ff\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-5912'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#0f66ff;border-style:solid;background: #0f66ff;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1a75ff\"><\/span><span class=\"ubtn-data ubtn-text \" >Discover Queue Management<\/span><\/button><\/a><\/div>\n<h5><\/h5>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-9922\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a09a1203c5dd\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#28a745\" data-hover-bg=\"#32b857\" data-border-hover=\"#32b857\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9922'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #28a745;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#32b857\"><\/span><span class=\"ubtn-data ubtn-text \" >Book a Free Demo<\/span><\/button><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Modernizing Patient Flow at Villa Betania Clinic in Rome with Wavetec\u2019s Queue Management Solution &nbsp; &nbsp; Overview Villa Betania is<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":35,"featured_media":86186,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[105],"class_list":["post-86178","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-europe","portfolio-types-healthcare"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/portfolio\/86178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/comments?post=86178"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/media\/86186"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/media?parent=86178"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/portfolio-types?post=86178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}