{"id":70811,"date":"2023-12-14T10:27:48","date_gmt":"2023-12-14T10:27:48","guid":{"rendered":"https:\/\/www.wavetec.com\/?post_type=portfolio&#038;p=70811"},"modified":"2024-07-04T17:59:50","modified_gmt":"2024-07-04T17:59:50","slug":"kohls","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/de\/case-studies\/kohls\/","title":{"rendered":"Kohl&#8217;s USA"},"content":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1690894080195{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1 style=\"color: black;\">UNO-Q&#8217;s Implementation at <span style=\"color: #800033;\">Kohl&#8217;s<\/span> Unlocks Elevated Shopping Experiences<\/h1>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-6371\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69dc22b681c39\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#fe8630\" data-hover-bg=\"#fe8630\" data-border-hover=\"#fe8630\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-6371'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #fe8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#fe8630\"><\/span><span class=\"ubtn-data ubtn-text \" >Get a Free Demo<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;70835&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; el_class=&#8221;image__radius&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2><strong>Overview\u00a0<\/strong><\/h2>\n<p>[\/vc_column_text][vc_row_inner el_class=&#8221;flexing__section&#8221;][vc_column_inner][vc_column_text]<span style=\"font-weight: 400;\">Kohl&#8217;s, the largest department store chain in the United States, boasting an impressive 1,165 locations and operating in every U.S. state except Hawaii, has consistently strived to provide an outstanding shopping experience to its customers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, they faced a significant challenge in ensuring a smooth and efficient checkout process. To address this concern, they installed <\/span><b>UNO-Q, a call forwarding solution by Wavetec.\u00a0\u00a0<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h2><strong><span style=\"color: #000000;\">The Challenge<\/span><\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Kohl&#8217;s recognized the need to address these concerns and elevate their customer experience at the checkout. The primary issues included:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Overcrowded checkout areas and disorganized queues.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Chaos and confusion at the checkout during peak shopping hours\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Long wait times leading to walkaways\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;row&#8211;solution&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h2><strong>The Solution<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">To tackle the aforementioned challenges, Kohl&#8217;s partnered strategically with Wavetec, renowned experts in <a href=\"https:\/\/www.wavetec.com\/solutions\/customer-experience-solutions\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">customer experience solutions<\/a>. Kohl\u2019s implemented Wavetec&#8217;s UNO-Q solution, an advanced linear queuing system designed to optimize the retail experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The advanced UNO-Q solution comes with Light tower sensors as well which blinks upon the call to catch the attention of customers. Light tower sensor comes with various features such as Manager\u2019s call , Close and Open indicator of cashier.<\/span>[\/vc_column_text][vc_single_image image=&#8221;71808&#8243; img_size=&#8221;large&#8221; el_class=&#8221;image__radius&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=&#8221;row&#8211;solution&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2><strong>Customer Journey<\/strong><\/h2>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers arrive at the checkout area and effortlessly join the queue.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kohl&#8217;s tellers call customers using a console.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An LCD display guides customers to the designated counter, reducing confusion.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A light station at the counter illuminates, indicating customers to approach and complete their transactions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After checkout, customers can access performance reports, allowing Kohl&#8217;s to assess and <a href=\"https:\/\/www.wavetec.com\/customer-experience\/best-practices\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">enhance the customer experience<\/a> continually.<\/span><\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div id=\"ultimate-video-796169dc22b681d92\" class=\"ult-video  ult-adjust-bottom-margin ultimate-video-796169dc22b681d92 ultv-8901 digital--video\"><div class=\"ultv-video ultv-aspect-ratio-16_9 ultv-subscribe-responsive-none\" data-videotype=\"uv_iframe\">\n\t\t\t\t\t\t<div class=\"ultv-video__outer-wrap\" data-autoplay=\"0\" data-device=\"false\"  data-iconbg=\"#3A3A3A\" data-overcolor=\"\" data-defaultbg=\"#1f1f1e\" data-defaultplay=\"defaulticon\"><div class=\"ultv-video__play\" data-src=\"https:\/\/www.youtube.com\/embed\/AaUnaa3hHHE?rel=0&amp;start&amp;end&amp;controls=1&amp;mute=0&amp;modestbranding=0&amp;autoplay=1\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"ultv-video__thumb\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2023\/11\/customer-journey-with-kohls.jpg\" alt=\"\" title=\"\">\n\t\t\t\t\t\t\t\t<div class=\"ultv-video__play-icon  ultv-animation-none\" style=\"width:75px\"><svg height=\"100%\" version=\"1.1\" viewBox=\"0 0 68 48\" width=\"100%\"><path class=\"ultv-youtube-icon-bg\" d=\"m .66,37.62 c 0,0 .66,4.70 2.70,6.77 2.58,2.71 5.98,2.63 7.49,2.91 5.43,.52 23.10,.68 23.12,.68 .00,-1.3e-5 14.29,-0.02 23.81,-0.71 1.32,-0.15 4.22,-0.17 6.81,-2.89 2.03,-2.07 2.70,-6.77 2.70,-6.77 0,0 .67,-5.52 .67,-11.04 l 0,-5.17 c 0,-5.52 -0.67,-11.04 -0.67,-11.04 0,0 -0.66,-4.70 -2.70,-6.77 C 62.03,.86 59.13,.84 57.80,.69 48.28,0 34.00,0 34.00,0 33.97,0 19.69,0 10.18,.69 8.85,.84 5.95,.86 3.36,3.58 1.32,5.65 .66,10.35 .66,10.35 c 0,0 -0.55,4.50 -0.66,9.45 l 0,8.36 c .10,4.94 .66,9.45 .66,9.45 z\" fill=\"#1f1f1e\" ><\/path><path d=\"m 26.96,13.67 18.37,9.62 -18.37,9.55 -0.00,-19.17 z\" fill=\"#fff\"><\/path><path d=\"M 45.02,23.46 45.32,23.28 26.96,13.67 43.32,22.34 45.02,23.46 z\" fill=\"#ccc\"><\/path><\/svg><\/div> <\/div> <\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2><strong>The Benefits<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">The implementation of Wavetec&#8217;s UNO-Q solution brought about a range of benefits for Kohl&#8217;s and its customers:<\/span><\/p>\n<p><strong>Enhanced Efficiency:<span style=\"font-weight: 400;\"> UNO-Q significantly increased service efficiency, reducing wait times and improving the <a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">customer queuing system<\/a>.<\/span><\/strong><\/p>\n<p><strong>Streamlined Operations:<\/strong><span style=\"font-weight: 400;\"> The system simplified the queuing process, making it more straightforward for both customers and staff.<\/span><\/p>\n<p><strong>Customer Satisfaction:<\/strong><span style=\"font-weight: 400;\"> Reduced confusion and shorter waiting times led to a noticeable increase in customer satisfaction.<\/span><\/p>\n<p><strong>Data-Driven Decisions:<\/strong><span style=\"font-weight: 400;\"> Performance reports allowed Kohl&#8217;s to make data-driven decisions, continuously improving their retail operations.<\/span>[\/vc_column_text][vc_single_image image=&#8221;71150&#8243; img_size=&#8221;large&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2><strong><span style=\"color: #000000;\">The Way Forward<\/span><\/strong><\/h2>\n<p>[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">By implementing UNO-Q, Kohl&#8217;s transformed its retail operations, ensuring a smoother, more efficient, and satisfying customer journey. The success of this installation proves Wavetec\u2019s capability to transform the retail experience across the U.S.<\/span>[\/vc_column_text][vc_column_text]<span style=\"color: #000000;\">Learn More, <a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/linear-queuing\/\"><b>UNO-Q<\/b><\/a><\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;71800&#8243; img_size=&#8221;full&#8221; el_class=&#8221;image__radius&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By implementing Wavetec&#8217;s UNO-Q, Kohl\u2019s transformed its retail operations, ensuring a smoother, more efficient, and&hellip;<\/p>\n","protected":false},"author":30,"featured_media":70835,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[106],"class_list":["post-70811","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-americas","portfolio-types-retail"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/portfolio\/70811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/comments?post=70811"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/media\/70835"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/media?parent=70811"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/de\/wp-json\/wp\/v2\/portfolio-types?post=70811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}