Creating an experience able to keep customer loyalty results from the magical combination of three elements: products, shops, and above all, people. By people, we specifically refer to collaborators and employees whose everyday work enlightens and makes sense of the organisation’s corporate mission.
In order to redesign the customer’s journey at the airports, enhancing their experience will become the next big thing for the innovators in the coming days.
Exigent demands are emerging for airports therefore the emphasis should be more towards the customizable service delivery on the basis of customer needs, loyalty, and behaviours.
The mainstay of any business in the 21st century lies on how well they mesmerize their brand in the minds of customers. For this marketer are involved in various techniques including commercials, advertisements and other promotional activities.