September 27, 2013

Capitalize your customer feedback

Individuals love to give feedback and advice. This applies to business as much as anywhere else in personal life. Customer feedback is a process of obtaining real time feedback from the customers being served.
November 6, 2013
service design work wavetec

Creating Customer Experience in Telecoms

Nowadays it is not enough to offer quality products or services. The increasing competition, customer demands, and continuous competitive pricing have altered the Telecom Industry globally.
December 18, 2013
service design work wavetec

Real time reporting for better decision making

The businesses not only need to manage their customer flow, but also want a reporting system which helps in improvising overall operations and workflows.
February 3, 2014
service design work wavetec

WAITING LINE – A major point where impressive changes can be made

Today, the major challenge companies’ face is of long queues and undefined waiting time causing frustration and anxiety. This problem is faced by not only the customers but also the agents, which automatically results in efficiency decline.