{"id":84485,"date":"2025-10-30T11:05:40","date_gmt":"2025-10-30T11:05:40","guid":{"rendered":"https:\/\/www.wavetec.com\/?post_type=portfolio&#038;p=84485"},"modified":"2025-11-17T09:55:50","modified_gmt":"2025-11-17T09:55:50","slug":"queue-management-government-clackamas-county-usa","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/ar\/case-studies\/queue-management-government-clackamas-county-usa\/","title":{"rendered":"Clackamas County, USA"},"content":{"rendered":"<h1><b>Clackamas County Modernizes Public Services with Wavetec<\/b><\/h1>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-6792\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f36c55e6e85\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#ff9500\" data-hover-bg=\"#ff9500\" data-border-hover=\"#ff9500\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-6792'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #ff9500;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#ff9500\"><\/span><span class=\"ubtn-data ubtn-text \" >Get Started For Free<\/span><\/button><\/a><\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-84486 size-full aligncenter\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-clackamas-county.png\" alt=\"\" width=\"1280\" height=\"960\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-clackamas-county.png 1280w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-clackamas-county-300x225.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-clackamas-county-1024x768.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-clackamas-county-768x576.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-clackamas-county-500x375.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-clackamas-county-195x146.png 195w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-clackamas-county-50x38.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/case-study-image-clackamas-county-100x75.png 100w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<h2><\/h2>\n<h2>Overview<\/h2>\n<p><span style=\"font-weight: 400;\">Clackamas County Courthouse, serving one of Oregon\u2019s largest and fastest-growing populations, partnered with Wavetec to modernize its public service operations and transform the visitor experience. The new facility, designed to serve over 430,000 residents, includes 16 courtrooms, 20 judicial chambers, and advanced public-facing service areas.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To enhance efficiency and transparency, the courthouse implemented Wavetec\u2019s end-to-end <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><span style=\"font-weight: 400;\">Queue Management System<\/span><\/a><span style=\"font-weight: 400;\">, replacing manual queue handling with a fully automated, digital platform. The integrated system combines <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/take-a-number\/\"><span style=\"font-weight: 400;\">self-service kiosks<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/\"><span style=\"font-weight: 400;\">Donatello digital signage<\/span><\/a><span style=\"font-weight: 400;\">, and <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/\"><span style=\"font-weight: 400;\">Spectra real-time dashboards<\/span><\/a><span style=\"font-weight: 400;\">, enabling the courthouse to improve visitor flow, reduce waiting times, and empower staff with live operational insights.<\/span><\/p>\n<h2>Challenge<\/h2>\n<p><span style=\"font-weight: 400;\">As a high-traffic government facility, Clackamas County Courthouse faced ongoing challenges in managing large volumes of visitors. Key challenges included:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Overcrowded waiting areas with no clear queue visibility.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manual service tracking, slowing down staff productivity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Uncertainty and frustration among visitors due to unclear waiting times.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of real-time data for performance monitoring and operational planning.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The courthouse needed a scalable, automated queue management solution capable of organizing walk-in visitors, streamlining service operations, and providing administrators with live visibility into daily activity and staff performance.<\/span><\/p>\n<h2>The Solution<\/h2>\n<p><span style=\"font-weight: 400;\">To address these challenges, Wavetec deployed a comprehensive Queue Management System tailored specifically for public service environments. The solution integrated intelligent hardware, dynamic digital signage, and powerful analytics to create a connected, efficient, and citizen-focused service experience.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/take-a-number\/\"><b>TDU Self-Service Kiosks<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Visitors can obtain a physical ticket from user-friendly 17-inch kiosks, automatically entering the virtual queue.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/led-displays\/\"><b>LED Counter Displays<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Clear, high-visibility displays installed at each service counter guide visitors to the correct location and reduce confusion.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/virtual-queuing\/\"><b>Lobby Leader<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> A centralized ticketing and call-forward workflow that ensures smooth service sequencing and optimized staff coordination.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/digital-signage\/media-player\/\"><b>Donatello Digital Signage<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Real-time visual and voice announcements keep visitors informed of ticket progress and direct them to counters efficiently.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/features\/#features\"><b>Spectra Dashboard<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Wavetec\u2019s analytics platform provides live data on queue performance, service duration, and staff utilization, allowing administrators to make informed, data-driven decisions.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-84493 size-full aligncenter\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-clackamas-county.png\" alt=\"\" width=\"917\" height=\"400\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-clackamas-county.png 917w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-clackamas-county-300x131.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-clackamas-county-768x335.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-clackamas-county-500x218.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-clackamas-county-260x113.png 260w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-clackamas-county-50x22.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/collage-clackamas-county-150x65.png 150w\" sizes=\"auto, (max-width: 917px) 100vw, 917px\" \/><\/p>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\"><button type=\"button\" id=\"ubtn-2891\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f36c55e6f79\"  data-hover=\"#ffffff\" data-border-color=\"#0f66ff\" data-bg=\"#0f66ff\" data-hover-bg=\"#1a75ff\" data-border-hover=\"#1a75ff\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2891'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#0f66ff;border-style:solid;background: #0f66ff;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1a75ff\"><\/span><span class=\"ubtn-data ubtn-text \" >Discover Queue Management<\/span><\/button><\/a><\/div>\n<p>&nbsp;<\/p>\n<h2>Customer Journey<\/h2>\n<p><span style=\"font-weight: 400;\">Wavetec\u2019s Queue Management System redefined the courthouse\u2019s visitor experience, ensuring every step of the journey was efficient and well-organized. <\/span><span style=\"font-weight: 400;\">This digital-first customer journey ensures that every visitor experiences clarity, reduced waiting, and improved service communication within the courthouse.<\/span><\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-84888 size-full\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey.png\" alt=\"\" width=\"772\" height=\"652\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey.png 772w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-300x253.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-768x649.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-500x422.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-173x146.png 173w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-50x42.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/customer-journey-89x75.png 89w\" sizes=\"auto, (max-width: 772px) 100vw, 772px\" \/><\/h2>\n<h2>Results<\/h2>\n<p><span style=\"font-weight: 400;\">The implementation of Wavetec\u2019s Queue Management System delivered measurable improvements in efficiency, communication, and public satisfaction.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Streamlined Service Flow: <\/b><span style=\"font-weight: 400;\">Automated ticketing and digital displays organized the service process, reducing congestion and ensuring consistent visitor handling.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improved Communication:<\/b><span style=\"font-weight: 400;\"> Real-time voice and visual updates kept visitors informed, eliminating confusion in busy waiting areas.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Higher Staff Efficiency:<\/b><span style=\"font-weight: 400;\"> Centralized dashboards and automated queues allowed staff to serve more citizens in less time.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enhanced Visitor Experience:<\/b><span style=\"font-weight: 400;\"> Citizens experienced shorter wait times, greater transparency, and a more professional environment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Data-Driven Operations:<\/b><span style=\"font-weight: 400;\"> The <\/span><a href=\"https:\/\/www.wavetec.com\/solutions\/spectra-queue-analytics-software\/reporting\/#reporting\"><span style=\"font-weight: 400;\">Spectra Dashboard<\/span><\/a><span style=\"font-weight: 400;\">\u00a0gave managers real-time insights to track performance, spot trends, and optimize resources effectively.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b>Media Recognition and Community Impact<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The success of this transformation was also recognized in local media coverage, with Fox News and KGW News highlighting the courthouse\u2019s modern design and the visible role of Wavetec\u2019s queue management technology in improving the visitor experience.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">[<\/span><\/i><i><span style=\"font-weight: 400;\">The following image is a screenshot from Fox 12 Oregon\u2019s public news coverage, used here for informational and illustrative purposes only to acknowledge the media recognition received.]<\/span><\/i><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-84535 size-large\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/clackamas-county-news-2-1024x576.png\" alt=\"\" width=\"1024\" height=\"576\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/clackamas-county-news-2-1024x576.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/clackamas-county-news-2-300x169.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/clackamas-county-news-2-768x432.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/clackamas-county-news-2-1536x864.png 1536w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/clackamas-county-news-2-500x281.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/clackamas-county-news-2-260x146.png 260w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/clackamas-county-news-2-50x28.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/clackamas-county-news-2-133x75.png 133w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/clackamas-county-news-2.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>Conclusion<\/h2>\n<p><span style=\"font-weight: 400;\">Through its partnership with Wavetec, Clackamas County Courthouse set a new benchmark for public service efficiency in Oregon. By integrating self-service kiosks, digital signage, and Spectra analytics, the courthouse achieved greater transparency, faster service, and improved citizen satisfaction; showcasing the <\/span><a href=\"https:\/\/www.wavetec.com\/case-studies\/?_categories=government\"><span style=\"font-weight: 400;\">future of data-driven public service<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-1548\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f36c55e7066\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#28a745\" data-hover-bg=\"#32b857\" data-border-hover=\"#32b857\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-1548'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #28a745;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#32b857\"><\/span><span class=\"ubtn-data ubtn-text \" >Book a Free Demo<\/span><\/button><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Clackamas County Modernizes Public Services with Wavetec &nbsp; &nbsp; Overview Clackamas County Courthouse, serving one of Oregon\u2019s largest and fastest-growing<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":35,"featured_media":84507,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[104],"class_list":["post-84485","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-americas","portfolio-types-government"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio\/84485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/comments?post=84485"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/media\/84507"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/media?parent=84485"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio-types?post=84485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}