{"id":84083,"date":"2025-10-06T09:16:07","date_gmt":"2025-10-06T09:16:07","guid":{"rendered":"https:\/\/www.wavetec.com\/?post_type=portfolio&#038;p=84083"},"modified":"2026-02-10T07:56:46","modified_gmt":"2026-02-10T07:56:46","slug":"self-service-payment-kiosks-pcfc","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/ar\/case-studies\/self-service-payment-kiosks-pcfc\/","title":{"rendered":"Ports, Customs, and Free Zone Corporation (PCFC) Dubai"},"content":{"rendered":"<h1 style=\"color: #000;\"><b>Self-Service Payment Kiosks for Ports, Customs, and Free Zone Corporation (PCFC) Dubai<\/b><\/h1>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-2405\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f17cff4b9e5\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#ff9500\" data-hover-bg=\"#ff9500\" data-border-hover=\"#ff9500\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2405'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #ff9500;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#ff9500\"><\/span><span class=\"ubtn-data ubtn-text \" >Get Started For Free<\/span><\/button><\/a><\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-84112 size-full\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/pcfc-dubai-wavetec.jpg\" alt=\"\" width=\"1440\" height=\"810\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/pcfc-dubai-wavetec.jpg 1440w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/pcfc-dubai-wavetec-300x169.jpg 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/pcfc-dubai-wavetec-1024x576.jpg 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/pcfc-dubai-wavetec-768x432.jpg 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/pcfc-dubai-wavetec-500x281.jpg 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/pcfc-dubai-wavetec-260x146.jpg 260w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/pcfc-dubai-wavetec-50x28.jpg 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/pcfc-dubai-wavetec-133x75.jpg 133w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h2><\/h2>\n<h2>Overview<\/h2>\n<p>The Ports, Customs, and Free Zone Corporation (PCFC) Dubai oversees vital sectors including marine, customs, and free zones in the UAE. With a vision to simplify services, enhance transparency, and improve citizen experience, PCFC partnered with us to modernize their<a href=\"https:\/\/www.wavetec.com\/solutions\/self-service-kiosks\/cquick-cash-deposit-machine\/\"> <b>payment collection process<\/b><\/a> at government service centres.<\/p>\n<h2>Challenge<\/h2>\n<p>PCFC faced challenges in financial transactions at traditional cash counters in service centres. Manual processing often resulted in human errors and money mismanagement, creating inconvenience for citizens and additional workload for staff. With payments spanning essential services such as marine agency fees, visa renewals, and immigration exits, PCFC required a reliable, error-free, and citizen-friendly digital solution.<\/p>\n<h2>The Solution<\/h2>\n<p>We deployed<a href=\"https:\/\/www.wavetec.com\/solutions\/self-service-kiosks\/\"> <b>Self-Service Kiosks (SSKs)<\/b><\/a> to automate and streamline the payment process at government service centres. These kiosks allow citizens and customers to independently make payments with ease, speed, and accuracy, supporting<a href=\"https:\/\/www.wavetec.com\/blog\/how-self-pay-kiosks-help-governments-increase-tax-revenue\/\"> <b>government self-pay use cases<\/b><\/a>. The kiosks were strategically installed at:<\/p>\n<ul>\n<li aria-level=\"1\">\u00a0UAE Marfa<\/li>\n<li aria-level=\"1\">\u00a0UAE Hamriya<\/li>\n<\/ul>\n<h4><b>Services Available on Kiosks<\/b><\/h4>\n<ol>\n<li aria-level=\"1\">Marine Agency Payments<\/li>\n<li aria-level=\"1\">Visa Renewal \/ Visa Permit<\/li>\n<li aria-level=\"1\">Immigration Exit<\/li>\n<\/ol>\n<h4><b>Customer Journey<\/b><\/h4>\n<p><b><br \/>\n<\/b> The kiosks deliver a simple, step-by-step process:<\/p>\n<ol>\n<li aria-level=\"1\">Customer approaches the kiosk at the service centre.<\/li>\n<li aria-level=\"1\">Selects the desired service (Marine, Visa, or Immigration).<\/li>\n<li aria-level=\"1\">Chooses payment method &#8211;<a href=\"https:\/\/www.wavetec.com\/solutions\/self-service-kiosks\/telecom\/\">\u00a0<b>cash or card<\/b><\/a>.<\/li>\n<li aria-level=\"1\">If paying by cash, the customer deposits the required fee and instantly receives change from the kiosk.<\/li>\n<li aria-level=\"1\">If paying by card, the customer taps\/swipes the card using the<a href=\"https:\/\/www.wavetec.com\/blog\/benefits-of-integrating-digital-kiosks-with-pos-system\/\"> <b>integrated POS<\/b><\/a> terminal.<\/li>\n<\/ol>\n<p>Payment is completed, and the service request is confirmed instantly.<\/p>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/www.wavetec.com\/solutions\/self-service-kiosks\/\"><button type=\"button\" id=\"ubtn-5173\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f17cff4bad8\"  data-hover=\"#ffffff\" data-border-color=\"#0f66ff\" data-bg=\"#0f66ff\" data-hover-bg=\"#1a75ff\" data-border-hover=\"#1a75ff\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-5173'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#0f66ff;border-style:solid;background: #0f66ff;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1a75ff\"><\/span><span class=\"ubtn-data ubtn-text \" >Our Self Service Kiosks<\/span><\/button><\/a><\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-84091 size-full\" src=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/payment-kiosk-wavetec-PCFC.png\" alt=\"\" width=\"1419\" height=\"1080\" title=\"\" srcset=\"https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/payment-kiosk-wavetec-PCFC.png 1419w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/payment-kiosk-wavetec-PCFC-300x228.png 300w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/payment-kiosk-wavetec-PCFC-1024x779.png 1024w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/payment-kiosk-wavetec-PCFC-768x585.png 768w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/payment-kiosk-wavetec-PCFC-500x381.png 500w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/payment-kiosk-wavetec-PCFC-192x146.png 192w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/payment-kiosk-wavetec-PCFC-50x38.png 50w, https:\/\/www.wavetec.com\/wp-content\/uploads\/2025\/10\/payment-kiosk-wavetec-PCFC-99x75.png 99w\" sizes=\"auto, (max-width: 1419px) 100vw, 1419px\" \/><\/p>\n<h2><b>Impact<\/b><\/h2>\n<ul>\n<li aria-level=\"1\"><b>Reduced Human Error:<\/b> Eliminated mismanagement of funds at counters.<\/li>\n<li aria-level=\"1\"><b>Faster Transactions:<\/b> Citizens complete payments within minutes.<\/li>\n<li aria-level=\"1\"><b>Improved Accessibility:<\/b> Services available at self-service kiosks beyond standard counter timings.<\/li>\n<li aria-level=\"1\"><b>Digital Transformation in Governance:<\/b> Supported UAE\u2019s vision for smarter, technology-driven government service centres with<a href=\"https:\/\/www.wavetec.com\/en-US\/\"> <b>digital transformation solutions<\/b><\/a> and<a href=\"https:\/\/www.wavetec.com\/blog\/self-serving-technology-for-smart-cities\/\"> <b>smart-city\u2013aligned kiosks<\/b><\/a>.<\/li>\n<li><b>Customer &amp; Citizen Satisfaction:<\/b> Intuitive and seamless experience improved overall trust in PCFC\u2019s public services, aligned with the<a href=\"https:\/\/www.wavetec.com\/blog\/self-service\/why-self-service-what-are-the-benefits\/\"> <b>benefits of self-service kiosks.<\/b><\/a><\/li>\n<\/ul>\n<h2><b>CONCLUSION<\/b><\/h2>\n<p>By adopting our<a href=\"https:\/\/www.wavetec.com\/solutions\/self-service-kiosks\/\"> <b>Self-Service Kiosk<\/b><\/a> solution, PCFC Dubai achieved a secure, efficient, and citizen-friendly system for handling critical payments, demonstrating their commitment to government innovation, digital transformation, and service excellence.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-7788\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f17cff4bbc0\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#28a745\" data-hover-bg=\"#32b857\" data-border-hover=\"#32b857\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-7788'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #28a745;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#32b857\"><\/span><span class=\"ubtn-data ubtn-text \" >Book a Free Demo<\/span><\/button><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Self-Service Payment Kiosks for Ports, Customs, and Free Zone Corporation (PCFC) Dubai &nbsp; &nbsp; Overview The Ports, Customs, and Free<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":33,"featured_media":84105,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[104],"class_list":["post-84083","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-middle-east","portfolio-types-government"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio\/84083","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/comments?post=84083"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/media\/84105"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/media?parent=84083"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio-types?post=84083"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}