{"id":49224,"date":"2022-09-12T10:29:34","date_gmt":"2022-09-12T10:29:34","guid":{"rendered":"https:\/\/test.wavetec.com\/?post_type=portfolio&#038;p=49224"},"modified":"2024-07-04T17:43:48","modified_gmt":"2024-07-04T17:43:48","slug":"saudi-fransi-for-lease-finance","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/ar\/case-studies\/saudi-fransi-for-lease-finance\/","title":{"rendered":"Saudi Fransi for Lease Finance"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1614548065076{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1><span style=\"color: #ff8630;\">Saudi Fransi for Lease Finance <\/span><span style=\"color: #135dd8;\">Digitizes Customer Journeys <\/span>with Wavetec<\/h1>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-2438\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69dbeaa8f2a9e\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#fe8630\" data-hover-bg=\"#fe8630\" data-border-hover=\"#fe8630\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2438'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #fe8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#fe8630\"><\/span><span class=\"ubtn-data ubtn-text \" >Get a Free Demo<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;49267&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1662979159436{margin-bottom: 0px !important;}&#8221; el_class=&#8221;featured__imgs&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>About<\/h2>\n<p>[\/vc_column_text][vc_row_inner el_class=&#8221;flexing__section&#8221;][vc_column_inner][vc_column_text]Saudi Fransi for Lease Finance (SFL) is a fast-growing, leading financial institution that places the customer at the center of its attention.<br \/>\nThe Saudi Fransi Lease Finance Company is a subsidiary of Banque Saudi Fransi and was established in 2012 to meet customer needs in the automotive sector.<br \/>\nIn 2020, their CEO, Mr. Mashhour Al-Masoudi decided to digitize all services to provide the customer with the most effective and efficient service.<br \/>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;49274&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; el_class=&#8221;image__radius&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Challenges<\/h2>\n<p>SFL was facing several challenges when it came to <a href=\"https:\/\/www.wavetec.com\/blog\/customer-flow\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">managing customer flow<\/a> within their physical locations across three cities.<br \/>\nTheir primary challenge was managing queueing customers in waiting areas and inefficiencies caused by their previous system lead to unreasonably long waiting times for customers.<br \/>\nSFL was frustrated with their previous <a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">queuing solution<\/a> and so were their customers.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>The Solution<\/h2>\n<p>Upon recommendation from others in the industry and hearing glowing testimonials from our customers, SFL opted for a complete <a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">queuing solution from Wavetec in the KSA region<\/a>.<br \/>\nThe following Wavetec products were deployed as part of the solution:<\/p>\n<ul>\n<li>M13 Kiosk with dual printer<\/li>\n<li>10\u201d LCD<\/li>\n<li>Donatello player with 42\u201d display<\/li>\n<li>Web TSU<\/li>\n<li>Central reporting software<\/li>\n<li>Sound system<\/li>\n<\/ul>\n<p>These solutions were deployed across the Jeddah, Riyadh, and Dammam outlets of SFL.[\/vc_column_text][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;49246&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; el_class=&#8221;image__radius&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Customer Journey<\/h2>\n<p>After installing Wavetec\u2019s complete queueing package the <a href=\"https:\/\/www.wavetec.com\/blog\/customer-journey-optimization\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">customer journey is now optimized<\/a> to minimize customer wait times and organize customer flow through the branch.[\/vc_column_text][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;49232&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; el_class=&#8221;image__radius&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1662967261794{margin-bottom: 5px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;border-radius: 35px !important;}&#8221;]<\/p>\n<h2>The Outcome<\/h2>\n<p>As a result of the deployment of Wavetec solutions, SFL is better able to serve customers while minimizing customer wait and customer service times maximizing customer experience and satisfaction.<br \/>\nSFL is now also able to use the central reporting tool to manage deployments and gather insightful customer data to make better data driven decisions and adjust KPIs all from one central location.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Saudi Fransi for Lease Finance (SFL) is a fast-growing, leading financial institution that places the&hellip;<\/p>\n","protected":false},"author":32,"featured_media":51687,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[102],"class_list":["post-49224","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-middle-east","portfolio-types-banking"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio\/49224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/comments?post=49224"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/media\/51687"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/media?parent=49224"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio-types?post=49224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}