{"id":39412,"date":"2022-03-08T11:38:47","date_gmt":"2022-03-08T11:38:47","guid":{"rendered":"https:\/\/test.wavetec.com\/?post_type=portfolio&#038;p=39412"},"modified":"2024-07-04T18:05:37","modified_gmt":"2024-07-04T18:05:37","slug":"santa-cruz","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/ar\/case-studies\/santa-cruz\/","title":{"rendered":"Santa Cruz"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1614548065076{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1><span style=\"color: #ff8630;\">Workforce Santa Cruz County<\/span><\/h1>\n<p><strong>Deploys Wavetec&#8217;s WhatsApp &amp; Virtual Queuing Solutions<\/strong>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-3591\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69f0f6fed0818\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#fe8630\" data-hover-bg=\"#fe8630\" data-border-hover=\"#fe8630\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-3591'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #fe8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#fe8630\"><\/span><span class=\"ubtn-data ubtn-text \" >Get a Free Demo<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;39447&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1646804221652{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>About<\/h2>\n<p>Workforce Santa Cruz County (WFSCC) is a partnership of local organizations that serve job seekers and businesses in the community. They provide services like career counseling, occupational training, etc. [\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h2>The Challenge<\/h2>\n<p>Workforce Santa Cruz County was facing high volumes of visitor traffic and needed a <a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">electronic queue system<\/a> that organized such and ensured that the first-come-first-serve basis of their service model was followed.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Solution<\/h2>\n<p>They chose to deploy Wavetec\u2019s WhatsApp Queuing and Virtual Queuing systems in one of their locations. [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Typical Customer Journey<\/h2>\n<p>Visitors arrive at the office, and use their personal digital devices to scan a QR code, text a number or open a WhatsApp chat with the department. They then select the service they wish to avail of, and are allotted a virtual ticket that secures their place in the virtual queue. All while being referred to by their chosen name, providing the value-added element of customized service dispensation.<\/p>\n<p>They are kept up to date with queue statistics, like how much longer the wait will be and when their turn will arrive. Once it arrives, they are notified and their ticket number is called out. They then proceed inside the premises to be served.<\/p>\n<p>Following service, they are asked to register the feedback of their experience via their devices.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1633598575404{margin-top: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Benefits<\/h2>\n<ul>\n<li>Enables social distancing<\/li>\n<li>Reduced actual and perceived wait time<\/li>\n<li>Optimized service times<\/li>\n<li>Personalized greetings for an improved, custom visitor experience<\/li>\n<li>Easy-to-use and to install<\/li>\n<li>Contactless, self service solutions<\/li>\n<li>Greater operational flexibility and efficiency<\/li>\n<li>Higher employee productivity levels<\/li>\n<li>Standalone and scalable<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;39441&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Client Feedback<\/h2>\n<p>The client has expressed satisfaction with the deployed system, notably stating that the stability it affords is something exactly what we have been looking for.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Workforce Santa Cruz County Deploys Wavetec&#8217;s WhatsApp &#038; Virtual Queuing Solutions<\/p>\n","protected":false},"author":32,"featured_media":39937,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[104],"class_list":["post-39412","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-americas","portfolio-types-government"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio\/39412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/comments?post=39412"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/media\/39937"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/media?parent=39412"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio-types?post=39412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}