{"id":30507,"date":"2021-07-06T11:53:19","date_gmt":"2021-07-06T11:53:19","guid":{"rendered":"https:\/\/test.wavetec.com\/?post_type=portfolio&#038;p=30507"},"modified":"2024-07-04T18:06:23","modified_gmt":"2024-07-04T18:06:23","slug":"oregon-lottery","status":"publish","type":"portfolio","link":"https:\/\/www.wavetec.com\/ar\/case-studies\/oregon-lottery\/","title":{"rendered":"Oregon Lottery"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1614548065076{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1><span style=\"color: #ff8630;\">Oregon Lottery<\/span> Picks Wavetec to Improve its <span style=\"color: #324ecf;\">Customer Satisfaction<\/span><\/h1>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/info.wavetec.com\/book-a-free-demo-today?utm_source=organic&amp;utm_medium=case-study&amp;utm_campaign=leads\" target=\"_blank\" rel=\"noopener\"><button type=\"button\" id=\"ubtn-2821\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-69e3583234eee\"  data-hover=\"#ffffff\" data-border-color=\"#ffffff\" data-bg=\"#fe8630\" data-hover-bg=\"#fe8630\" data-border-hover=\"#fe8630\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2821'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:2px;border-color:#ffffff;border-style:solid;background: #fe8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#fe8630\"><\/span><span class=\"ubtn-data ubtn-text \" >Get a Free Demo<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;30630&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1625565681945{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>About<\/h2>\n<p>Oregon Lottery is located in Salem, Oregon. Voters created the Lottery in 1984, and it began ticket sales with a Scratch-It instant game on April 25, 1985. The Oregon Lottery is the state\u2019s second largest funding source after personal income tax, earning a profit to mitigate the negative impacts of gambling addiction.<\/p>\n<p>The Lottery\u2019s mission is set out in Article XV of Oregon\u2019s constitution, stating that \u2018the highest standards of security and integrity\u2019 should be maintained in order to serve the people of Oregon. And it is this guiding principle that the Lottery has used as their beacon all these years.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Purpose<\/h2>\n<p>Oregon Lottery needed to maintain occupancy limits and adhere to social distancing guidelines due to Covid19. They also expressed the desire to be more structured in their management practices, in customer service delivery and in monitoring visitor queues.[\/vc_column_text][vc_column_text]<\/p>\n<h2>Deployment<\/h2>\n<p>To meet their objectives and goals, they deployed Wavetec\u2019s cloud-based <a href=\"https:\/\/www.wavetec.com\/solutions\/queue-management-system\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Queue Management solutions<\/a>, namely Web Ticketing, <a href=\"https:\/\/www.wavetec.com\/solutions\/smart-online-appointment-booking-and-scheduling-software\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Web Appointment Scheduling<\/a> and the Lobby Leader application.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Benefits<\/h2>\n<ul>\n<li>Ensure social distancing and adherence to occupancy limits<\/li>\n<li>Quick and easy deployment<\/li>\n<li>Deliver contactless customer experiences<\/li>\n<li>Seamless digital onboarding<\/li>\n<li>Shorter and faster queues<\/li>\n<li>Increase customer satisfaction<\/li>\n<li>Predict and monitor visitor flows<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;30636&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1625565566386{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1623744762364{margin-bottom: -10px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Customer Flow<\/h2>\n<p>The customer buys a lottery ticket and if they win, they must arrive on-premises to claim their prize. To do so they must either book an appointment using the web application, or issue themselves a virtual ticket via web ticketing.<\/p>\n<p>If an appointment is booked, they will receive an email with the details of the booking with a call to action for check-in. This will be used when the customer is on-premises. Once they are issued a ticket, they will begin to receive notifications about estimated wait times.<\/p>\n<p>As the counter is ready and available to serve them, they will be alerted. After being served, it is time to take home their winnings![\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1623744762364{margin-bottom: -10px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;30642&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1625565581262{margin-bottom: 0px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;30624&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1625565596974{margin-bottom: 0px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;30678&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1625574575780{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Results<\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enables social distancing\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adheres to occupancy limits\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cuts down time spent in queue\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increases customer satisfaction<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quick and easy deployment\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No hardware required\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Standalone and scalable <\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Oregon Lottery picks customer satisfaction each time!<\/p>\n","protected":false},"author":1,"featured_media":30684,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"content-type":""},"portfolio-types":[104],"class_list":["post-30507","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","region-americas","portfolio-types-government"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio\/30507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/comments?post=30507"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/media\/30684"}],"wp:attachment":[{"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/media?parent=30507"}],"wp:term":[{"taxonomy":"portfolio-types","embeddable":true,"href":"https:\/\/www.wavetec.com\/ar\/wp-json\/wp\/v2\/portfolio-types?post=30507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}